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Task Management System

Stay on top of work with trackable tasks

Resolve customer service issues more efficiently with a trackable checklist of outstanding tasks.

Increase accountability and personal responsibility across your team.

Prioritize your work

Track your tasks and see which are most important so your team can prioritize what to work on first.

Never miss a deadline

Set due dates and time-based notifications for assignments and never miss another deadline.

Keep everything organized

Store all your to-dos in one place to make it easier to stay on track and ensure you work efficiently.

Aid team collaboration

Assign tasks to agents and teams to make collaboration easy; everyone knows who is responsible for what.

Integrated task software

Connect your tasks to open tickets

Track your to-dos from start to finish with a seamlessly linked task management system.

Ensure you and your team are aware and accountable for any actions required to resolve a ticket.

Task assignment

Boost your support by increasing accountability

Assign and delegate tasks to members of your organization or department to make sure everyone knows what they are responsible for.

Just like tickets, tasks are owned so your agents have personal responsibility for completing tasks and resolving tickets.

Increased Visibility

Set tasks permissions for what agents see

Control who can view which tasks with private and public settings. Or create department or team-specific tasks so the right agents can see them.

Use comments to discuss and elaborate on any actions that are required.

Encourage productivity

Set due dates and never miss a deadline

You are able to set deadlines for your own or delegated tasks to ensure they're completed to satisfy a due date.

Having deadlines can improve your ticket resolution times and help boost customer satisfaction.

Training

Use tasks for structured onboarding

The tasks feature can be used as an internal onboarding tool for new employees.

Set tasks for them to complete as they get to grips with the helpdesk.

We mostly use Deskpro for categorizing different tickets based on brands and ticket types then automations route emails to the correct departments.
Mark FrankfurtFounder & CEO
We heavily vetted several applications and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.
Matt GoldfarbExecutive Director of Support
Deskpro was a good fit because it has many, many, many ways to configure it. We could get the helpdesk set up exactly how we wanted.
Simon HintermannIT Engineer
Deskpro is a great product that has enabled our support team to work much more efficiently, and make use of the powerful report builder.
Anthony EvansSupport Analyst

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