Integrated task software
Connect your tasks to open tickets
Track your to-dos from start to finish with a seamlessly linked task management system.
Ensure you and your team are aware and accountable for any actions required to resolve a ticket.
Boost your support by increasing accountability
Assign and delegate tasks to members of your organization or department to make sure everyone knows what they are responsible for.
Just like tickets, tasks are owned so your agents have personal responsibility for completing tasks and resolving tickets.
Set tasks permissions for what agents see
Control who can view which tasks with private and public settings. Or create department or team-specific tasks so the right agents can see them.
Use comments to discuss and elaborate on any actions that are required.
Set due dates and never miss a deadline
You are able to set deadlines for your own or delegated tasks to ensure they're completed to satisfy a due date.
Having deadlines can improve your ticket resolution times and help boost customer satisfaction.
Use tasks for structured onboarding
The tasks feature can be used as an internal onboarding tool for new employees.
Set tasks for them to complete as they get to grips with the helpdesk.
We mostly use Deskpro for categorizing different tickets based on brands and ticket types then automations route emails to the correct departments.Mark Frankfurt Founder & CEO