Keep work moving with tasks that are tracked, assigned, and tied to tickets
Every ticket resolved and deadline met starts with knowing who's doing what. Deskpro's task management gives your team a clear picture of outstanding work, and the accountability to see it through.
Tasks connected to the tickets that need them
Tasks in Deskpro aren't a separate to-do list bolted on the side. They link directly to open tickets, so agents can track every action required to resolve a case without losing context. From the moment a task is created to the moment it's marked complete, everything is visible in one place.
Assign work clearly, so nothing gets lost
Like tickets, tasks have owners. Assign tasks to individual agents or teams and everyone knows exactly what they're responsible for. No ambiguity, no chasing. Just clear accountability across your support operation.
Set due dates and stay ahead of deadlines
Add deadlines to any task, your own or one you've delegated, and get time-based notifications before they're due. Keeping tasks on schedule has a direct knock-on effect on ticket resolution times and customer satisfaction.
Control who sees what
Set tasks to public or private, or scope them to a specific team or department. Agents only see what's relevant to them. Use task comments to add context, discuss next steps, or flag blockers without leaving the help desk.