Build a legendary IT helpdesk for nerds

Maximize efficiency and supercharge your support with helpdesk software for IT teams

Leading technology companies trust Deskpro for their support software

Garmin
Microsoft
Intel
Apple
NEC
Airbus
1&1
Experian
Linx
Vodafone
Sony
Belden
Freelancer
Samsung
eMudhra
BoPartner
Impelsys
Launchpad
Siemens
Mariner Software
OptiCom
Pure
ServerPlan
BitDefender
Spectrum
Arrow
ISID
The Imaging Source Europe
Sipcom
Engie
Limeframe
Enartia
Iken Business
Panda Trading Systems
NaturalPoint (OptiTrack)

Security

Store your sensitive data securely

Helpdesk software that takes the stress out of your data responsibilities. We know that first class support service is your priority and you shouldn't have to compromise on data security.

With Deskpro, you have total control over permissions access to ensure that all of your data is protected and only accessed by the necessary people.

Secure logins

Security compliance

Our uptime guarantee

Your helpdesk, your way

During our cost benefit analysis, the decision to pick Deskpro became a no brainer. The software is head and shoulders above the other helpdesks that we trialled.

Andrew Weiss
Director of LTL Operations
14 day free trial
No credit card required

Your choice of deployment

You understand your company's data needs best to decided which deployment option suits you best. But if your needs or priorities change it's simple to switch between our deployment options; giving you complete flexibility over your helpdesk.

It is also easy to migrate your data across from your current helpdesk provider, but our friendly team is still on hand to provide any assistance you may need.

Compare our Cloud and On-Premise options

Cloud

Our secure hosted solution with a 99.9% uptime guarantee.

On-Premise

Our self-hosted solution; control your data storage, backups and upgrades.

Cloud

Sit back whilst our server takes care of your data

Deploy your helpdesk from one of our secure data centers located in any of 16 AWS countries around the world. Sit back and let Deskpro take care of your backups, updates, security and bandwidth costs.

Flexible configuration

Suitable for any organization; from a single agent helpdesk to a conglomerate. Add more agents whenever you need.

Hosting options

Deploy your helpdesk for any of our primary data centers in the US, UK or EU.

Data storage

All your data is immediately written to disk and backed up in multiple locations.

Convenient set up

You can create your Cloud helpdesk in seconds and be fully operation within an hour.

On-Premise

Take charge of your helpdesk

If your organization wants to manage all of your own data and be responsible for your operations then On-Premise might suit you best.

Build your own server

If you have large IT resources you can host on a multiple-server configuration to keep up with all your helpdesk's needs.

Host your data locally

On-Premise allows you to locally host your PHP-powered helpdesk with your choice of server infrastructure.

Simple set up

A rich helpdesk system doesn't have to be impossible to deploy; you can run Deskpro from a VM image or an automated installation script.

You're in control

You're in charge of your data backup policy and storage which gives you complete control over data access.

As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.

Anthony Carter
Head of IT
14 day free trial
No credit card required

Integration

Seamlessly integrate your software applications into your helpdesk

You can integrate your Deskpro helpdesk with 1000+ software applications from our bespoke application library or extend your helpdesk further by coding your own widgets and apps with Javascript and HTML.

Learn more about Integration

Secure authentication

Full REST API

Far reaching triggers

Reporting

Generate actionable analytics for valuable insights

Customizable reports enable you to understand your company's performance on a higher level. Using DPQL query language you can build and share any reports that you require.

Track agent performance with insights that update the moment after an action has taken place so you're never out of the loop.

Limitless report building

Our report building uses DPQL query language to create highly specific reports to fulfill all your deep analytical needs.

Customizable dashboards

Create report displays for specific teams or departments and control who has access to the data.

Track agent time

Track agent time and audit agent activity, updating in real time, allowing you to view chargeable agent time.

Identify and action data trends

Use your analytics to implement changes in your organization and improve your service.

The first thing that stood out about Deskpro was the interface, it is simple but you can do so much with it. The support has been fantastic. It was one of the smoothest transitions I think I've ever experienced in my career of moving to a new internal system.

Ian Newman
Development Manager
14 day free trial
No credit card required

24/7 Self-Service

Provide round the clock self-service support

Reduce the strain on your support staff by creating informative content for you 24/7 Help Center. Help your customers find the answers they need, no matter what time it is, without them needing to interact with your agents.

Read more →

Knowledgebase

Providing your customers a Knowledgebase that is available 24/7 can help reduce the number of tickets created as it lets customers resolve their own issues.

Help Center

Manage all your Knowledgebase content, guides, FAQs, articles, forum and news posts in your Help Center, a single platform that is accessible to your customers around the clock.

Mobile Support

Mobile support means your agents can resolve issues wherever they are, rapid response times and mobile app interface help improve customer service. And customers can quickly submit tickets from their mobile devices on-the-go.

Automations

Automate your helpdesk and increase productivity

Configure new ticket triggers to run automated actions from ticketing events, route tickets to the correct departments and equip your helpdesk with so many more intelligent automation tools that increase agent productivity.

Agents can collaborate from within your helpdesk with @ mentioning and internal team instant messaging helping them resolve tickets faster as it reduces lengthy inter-agent communication.

Read about our powerful Automations →

Escalations

Macros

Mass Actions

Find out more about how Deskpro is great for technological organizations

We looked all the major players in the industry and none of them could come close to Deskpro in price, functionality or customer services.
Brian Polackoff
VP of Sales and Customer Relations
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We initially purchased Deskpro to use with a small team, we were well aware of how well it scales compared with other products. We felt this was future-proofing our business.
Nam Nguyen
Customer Success Manager
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Deskpro is an integral part of our processes for everybody here. The whole team uses Deskpro every day to help support our customers and improve our service to clients.
Mike Wray
President
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Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.

Mohamed Jad Amouri
Senior Lead IT Engineer