Cloud
Our secure hosted solution with a 99.9% uptime guarantee.
Technology
Build a legendary IT help desk for nerds
Maximize efficiency and supercharge your support with help desk software for IT teams
Leading technology companies trust Deskpro for their support software
Security
Store your sensitive data securely
Help Desk software that takes the stress out of your data responsibilities. We know that first class support service is your priority and you shouldn't have to compromise on data security.
With Deskpro, you have total control over permissions access to ensure that all of your data is protected and only accessed by the necessary people.
I would recommend Deskpro to any software company because it's such a natural fit, especially when it’s a growing company and has many products like we do.Mike Wray President
choice of deployment
Deploy your help desk in the way that suits you
You understand your company's data needs best to decide which deployment option suits you best. But if your needs or priorities change it's simple to switch between our deployment options; giving you complete flexibility over your help desk.
On-Premise
Our self-hosted solution; control your data storage, backups and upgrades.
Cloud
Sit back whilst our server takes care of your data
Deploy your help desk from one of our secure data centers located in any of 16 AWS countries around the world. Sit back and let Deskpro take care of your backups, updates, security and bandwidth costs.
Suitable for any organization; from a single agent help desk to a conglomerate. Add more agents whenever you need.
Deploy your help desk for any of our primary data centers in the US, UK or EU.
All your data is immediately written to disk and backed up in multiple locations.
You can create your Cloud help desk in seconds and be fully operation within an hour.
On-Premise
Take charge of your help desk
If your organization wants to manage all of your own data and be responsible for your operations then On-Premise might suit you best.
If you have large IT resources you can host on a multiple-server configuration to keep up with all your help desk's needs.
On-Premise allows you to locally host your PHP-powered help desk with your choice of server infrastructure.
A rich help desk system doesn't have to be impossible to deploy; you can run Deskpro from a VM image or an automated installation script.
You're in charge of your data backup policy and storage which gives you complete control over data access.
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise help desk. Deskpro by far excelled over the other help desks we looked at.Anthony Carter Head of IT
Integration
Seamlessly integrate your software applications into your help desk
You can integrate your Deskpro help desk with 1000+ software applications from our bespoke application library or extend your help desk further by coding your own widgets and apps with Javascript and HTML.
Single Sign On automatically logs in agents and customers that are logged into external accounts.
Retrieve, create and update help desk data, whether it's automating a task or integrating with existing systems.
Set up automatic triggers which respond with webhook actions to events in your help desk.
Reporting
Generate actionable analytics for valuable insights
Customizable reports enable you to understand your company's performance on a higher level. Using DPQL query language you can build and share any reports that you require.
Track agent performance with insights that update the moment after an action has taken place so you're never out of the loop.
Our report building uses DPQL query language to create highly specific reports to fulfill all your deep analytical needs.
Create report displays for specific teams or departments and control who has access to the data.
Track agent time and audit agent activity, updating in real time, allowing you to view chargeable agent time.
Use your analytics to implement changes in your organization and improve your service.
The first thing that stood out about Deskpro was the interface, it is simple but you can do so much with it. The support has been fantastic. It was one of the smoothest transitions I think I've ever experienced in my career of moving to a new internal system.Ian Newman Development Manager
Provide round the clock self-service support
Reduce the strain on your support staff by creating informative content for you 24/7 Help Center. Help your customers find the answers they need, no matter what time it is, without them needing to interact with your agents.
Knowledge Base
Providing your customers a Knowledge Base that is available 24/7 can help reduce the number of tickets created as it lets customers resolve their own issues.
Automations
Automate your help desk and increase productivity
Configure new ticket triggers to run automated actions from ticketing events, route tickets to the correct departments and equip your help desk with so many more intelligent automation tools that increase agent productivity.
Agents can collaborate from within your help desk with @ mentioning and internal team instant messaging helping them resolve tickets faster as it reduces lengthy inter-agent communication.
Pre-arranged status changes for tickets that have remained in the same state for a set amount of time.
Streamline repetitive and complex actions by setting up macros that run at the click of a button.
Respond to up to 50 emails at once with the ability to apply the same message to several accounts.
Find out more about how Deskpro is great for technological organizations
We looked at all the major players in the industry and none of them could come close to Deskpro in price, functionality, or customer services.
Brian Polackoff VP of Sales & Client Relations
We initially purchased Deskpro to use with a small team, we were well aware of how well it scales compared with other products. We felt this was future-proofing our business.
Nam Nguyen Director of Customer Success
After four years, we’ve come to understand that Deskpro help desk software is an integral part of our processes for everybody here. The whole team uses Deskpro every day to help support our customers and improve our service to clients.
Mike Wray President
The support that the Deskpro team delivers is great. They were incredibly knowledgeable and helped me navigate a few use-case scenarios with ease. My questions were always answered with accurate and timely responses.Brian Polackoff VP of Sales & Client Relations
