Build a legendary IT helpdesk for nerds

Maximize efficiency and supercharge your support with helpdesk software for IT teams

Leading technology companies trust Deskpro for their support software

1&1 (IONOS)


Store your sensitive data securely

Helpdesk software that takes the stress out of your data responsibilities. We know that first class support service is your priority and you shouldn't have to compromise on data security.

With Deskpro, you have total control over permissions access to ensure that all of your data is protected and only accessed by the necessary people.

I would recommend Deskpro to any software company because it's such a natural fit, especially when it’s a growing company and has many products like we do.
Mike Wray President

choice of deployment

Deploy your helpdesk in the way that suits you

You understand your company's data needs best to decide which deployment option suits you best. But if your needs or priorities change it's simple to switch between our deployment options; giving you complete flexibility over your helpdesk.


Our secure hosted solution with a 99.9% uptime guarantee.


Our self-hosted solution; control your data storage, backups and upgrades.


Sit back whilst our server takes care of your data

Deploy your helpdesk from one of our secure data centers located in any of 16 AWS countries around the world. Sit back and let Deskpro take care of your backups, updates, security and bandwidth costs.

Flexible configuration
Suitable for any organization; from a single agent helpdesk to a conglomerate. Add more agents whenever you need.
Hosting options
Deploy your helpdesk for any of our primary data centers in the US, UK or EU.
Data storage
All your data is immediately written to disk and backed up in multiple locations.
Convenient set up
You can create your Cloud helpdesk in seconds and be fully operation within an hour.


Take charge of your helpdesk

If your organization wants to manage all of your own data and be responsible for your operations then On-Premise might suit you best.

Build your own server
If you have large IT resources you can host on a multiple-server configuration to keep up with all your helpdesk's needs.
Host your data locally
On-Premise allows you to locally host your PHP-powered helpdesk with your choice of server infrastructure.
Simple set up
A rich helpdesk system doesn't have to be impossible to deploy; you can run Deskpro from a VM image or an automated installation script.
You're in control
You're in charge of your data backup policy and storage which gives you complete control over data access.
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.
Anthony Carter Head of IT


Seamlessly integrate your software applications into your helpdesk

You can integrate your Deskpro helpdesk with 1000+ software applications from our bespoke application library or extend your helpdesk further by coding your own widgets and apps with Javascript and HTML.

Learn more about Integration

Secure authentication
Single Sign On automatically logs in agents and customers that are logged into external accounts.
Retrieve, create and update helpdesk data, whether it's automating a task or integrating with existing systems.
Far reaching triggers
Set up automatic triggers which respond with webhook actions to events in your helpdesk.


Generate actionable analytics for valuable insights

Customizable reports enable you to understand your company's performance on a higher level. Using DPQL query language you can build and share any reports that you require.

Track agent performance with insights that update the moment after an action has taken place so you're never out of the loop.

Limitless report building
Our report building uses DPQL query language to create highly specific reports to fulfill all your deep analytical needs.
Customizable dashboards
Create report displays for specific teams or departments and control who has access to the data.
Track agent time
Track agent time and audit agent activity, updating in real time, allowing you to view chargeable agent time.
Identify and action data trends
Use your analytics to implement changes in your organization and improve your service.
The first thing that stood out about Deskpro was the interface, it is simple but you can do so much with it. The support has been fantastic. It was one of the smoothest transitions I think I've ever experienced in my career of moving to a new internal system.
Ian Newman Development Manager

Provide round the clock self-service support

Reduce the strain on your support staff by creating informative content for you 24/7 Help Center. Help your customers find the answers they need, no matter what time it is, without them needing to interact with your agents.

Read more →


Providing your customers a Knowledgebase that is available 24/7 can help reduce the number of tickets created as it lets customers resolve their own issues.


Automate your helpdesk and increase productivity

Configure new ticket triggers to run automated actions from ticketing events, route tickets to the correct departments and equip your helpdesk with so many more intelligent automation tools that increase agent productivity.

Agents can collaborate from within your helpdesk with @ mentioning and internal team instant messaging helping them resolve tickets faster as it reduces lengthy inter-agent communication.

Read about our powerful Automations →

Pre-arranged status changes for tickets that have remained in the same state for a set amount of time.
Streamline repetitive and complex actions by setting up macros that run at the click of a button.
Mass Actions
Respond to up to 50 emails at once with the ability to apply the same message to several accounts.

Find out more about how Deskpro is great for technological organizations

We looked at all the major players in the industry and none of them could come close to Deskpro in price, functionality, or customer services.
Brian Polackoff VP of Sales & Client Relations
We initially purchased Deskpro to use with a small team, we were well aware of how well it scales compared with other products. We felt this was future-proofing our business.
Nam Nguyen Director of Customer Success
After four years, we’ve come to understand that Deskpro helpdesk software is an integral part of our processes for everybody here. The whole team uses Deskpro every day to help support our customers and improve our service to clients.
Mike Wray President
Read our Customer Stories
The support that the Deskpro team delivers is great. They were incredibly knowledgeable and helped me navigate a few use-case scenarios with ease. My questions were always answered with accurate and timely responses.
Brian Polackoff VP of Sales & Client Relations