Leading technology companies trust Deskpro for their support software
Store your sensitive data securely
Helpdesk software that takes the stress out of your data responsibilities. We know that first class support service is your priority and you shouldn't have to compromise on data security.
With Deskpro, you have total control over permissions access to ensure that all of your data is protected and only accessed by the necessary people.
During our cost benefit analysis, the decision to pick Deskpro became a no brainer. The software is head and shoulders above the other helpdesks that we trialled.
Director of LTL Operations
Your choice of deployment
You understand your company's data needs best to decided which deployment option suits you best. But if your needs or priorities change it's simple to switch between our deployment options; giving you complete flexibility over your helpdesk.
It is also easy to migrate your data across from your current helpdesk provider, but our friendly team is still on hand to provide any assistance you may need.
Sit back whilst our server takes care of your data
Deploy your helpdesk from one of our secure data centers located in any of 16 AWS countries around the world. Sit back and let Deskpro take care of your backups, updates, security and bandwidth costs.
Suitable for any organization; from a single agent helpdesk to a conglomerate. Add more agents whenever you need.
Deploy your helpdesk for any of our primary data centers in the US, UK or EU.
All your data is immediately written to disk and backed up in multiple locations.
Convenient set up
You can create your Cloud helpdesk in seconds and be fully operation within an hour.
Take charge of your helpdesk
If your organization wants to manage all of your own data and be responsible for your operations then On-Premise might suit you best.
Build your own server
If you have large IT resources you can host on a multiple-server configuration to keep up with all your helpdesk's needs.
Host your data locally
On-Premise allows you to locally host your PHP-powered helpdesk with your choice of server infrastructure.
Simple set up
A rich helpdesk system doesn't have to be impossible to deploy; you can run Deskpro from a VM image or an automated installation script.
You're in control
You're in charge of your data backup policy and storage which gives you complete control over data access.
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.
Head of IT
Seamlessly integrate your software applications into your helpdesk
Generate actionable analytics for valuable insights
Customizable reports enable you to understand your company's performance on a higher level. Using DPQL query language you can build and share any reports that you require.
Track agent performance with insights that update the moment after an action has taken place so you're never out of the loop.
Limitless report building
Our report building uses DPQL query language to create highly specific reports to fulfill all your deep analytical needs.
Create report displays for specific teams or departments and control who has access to the data.
Track agent time
Track agent time and audit agent activity, updating in real time, allowing you to view chargeable agent time.
Identify and action data trends
Use your analytics to implement changes in your organization and improve your service.
The first thing that stood out about Deskpro was the interface, it is simple but you can do so much with it. The support has been fantastic. It was one of the smoothest transitions I think I've ever experienced in my career of moving to a new internal system.
Provide round the clock self-service support
Reduce the strain on your support staff by creating informative content for you 24/7 Help Center. Help your customers find the answers they need, no matter what time it is, without them needing to interact with your agents.
Providing your customers a Knowledgebase that is available 24/7 can help reduce the number of tickets created as it lets customers resolve their own issues.
Manage all your Knowledgebase content, guides, FAQs, articles, forum and news posts in your Help Center, a single platform that is accessible to your customers around the clock.
Mobile support means your agents can resolve issues wherever they are, rapid response times and mobile app interface help improve customer service. And customers can quickly submit tickets from their mobile devices on-the-go.
Automate your helpdesk and increase productivity
Configure new ticket triggers to run automated actions from ticketing events, route tickets to the correct departments and equip your helpdesk with so many more intelligent automation tools that increase agent productivity.
Agents can collaborate from within your helpdesk with @ mentioning and internal team instant messaging helping them resolve tickets faster as it reduces lengthy inter-agent communication.
Find out more about how Deskpro is great for technological organizations
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.