The world's top Universities, Colleges and Schools trust Deskpro
Helpdesk software that keeps education in mind
Today's schools, colleges and universities are faced with a unique set of challenges. Ensuring departments remain efficient, effect and within budget whilst handling a multitude of complex support issues is no easy task - until now.
Our helpdesk software for education brings together all your support requests into a single, intuitive interface - regardless of whether it's over email, phone, live chat or social media. With Deskpro, you can effortlessly create the ultimate helpdesk for both staff and students.
Discover why the world's leading educational institutions rely on Deskpro
Knowledge is power
Providing personalized support that's efficient and scalable means striking a balance between a great support experience for students and meeting ambitious departmental targets. But, with Deskpro it's easy.
Our customizable self-service Help Center and Knowledgebase means your students and staff get better service and your agents become more productive. Deskpro includes a sophisticated content authoring and publishing suite, so you can effortlessly create and manage a self-service Help Center that lets your students, staff and faculty help themselves.
Students and staff can refer to the Knowledgebase for answers to common problems, whenever it suits them and without having to wait for an agent's help.
Encourage self-service by automatically suggesting articles aligned to ticket issues.
Staff and students can find articles in the Knowledgebase - quickly resolving their own queries.
Dozens of faculties, one simple helpdesk
Processing large volumes of diverse support issues across many different departments creates complex challenges. You need to manage the varying needs of students, staff, faculty members and alumni - all at once.
With Deskpro, providing outstanding support to your entire institution is child's play. Our software makes it possible to create and customize multi-branded Help Centers, allowing you to offer dynamic support to everyone in your organization - all from a single helpdesk solution.
Create Knowledgebase articles, news posts, downloadable resources, chat widgets, and contact forms.
Brand each Help Center with different logos, colors, fonts and layouts to reflect your organization's department.
Each department can have its own Help Center subdomain, meaning staff and students find them easily.
Hassle-Free Ticket Management
Tickets are automatically categorized by department when they're submitted through the Help Center.
We’re a cutting-edge university, so we want the systems we use to reflect our innovative values.
Director of Academic and Computing Support Services
Respond and resolve in real-time
Catering to the needs of today's students requires hard work. Digital natives expect their interaction with any organization to be quick and easy. Without a modern and efficient support service, potential and existing students can easily feel let down.
Deskpro's Live Chat feature gives you the ability to enter into real-time conversations - enabling you to resolve student's issues in a friendly and timely fashion.
Chat on any device
Allow your agents to have meaningful conversations with staff and students on computer, smartphone or tablet.
Respond at warp speed
Agents can see chat replies as they're typed, enabling them to preempt issues and respond swiftly.
A friendly face
Easily incorporate text snippets, attachments, URLs, and emojis as part of agent responses.
Your helpdesk, your way
Sometimes you need full control over your helpdesk software and all of your student and staff data. That's why we leave the choice between On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like.
Unlike other leading helpdesk solutions, Deskpro can either be deployed on your own server infrastructure or as a fully hosted Cloud service on industry leading data centers, AWS. We're confident you know what's best for your organization.
You're in Charge
Deskpro On-Premise means you're in charge of your data backup policy- with complete control over access.
Host your helpdesk on any particular domain or subdomain of your choice with On-Premise.
Deskpro On-Premise can be hosted on multiple servers for performance scalability and availability.
Deskpro can work behind your firewall; allowing access to customers who log in using your secure network.
We talk to our peers regularly in higher education. Without question we would recommend Deskpro to other universities. We've found a sweet spot that really drives customer service over building metrics.
Deputy Chief Information Officer
Helpdesk security 101
Security is a top priority for almost any organization, but even more so when you're responsible for handling mountains of sensitive student data. This means you need to invest in software that's as secure as it is functional.
Deskpro scores nothing but straight A's when it comes to security. Our Cloud servers operate with bank-level security technology, and can be hosted in either US, UK or EU (+ 16 other options available on Enterprise plan). If your requirements or preferences ever change, Deskpro allows you to easily switch between deployment options.
Customer support were instrumental in our successful deployment. I couldn’t have appreciated it more. The responsiveness of the Deskpro team was absolutely phenomenal and the level of customer service is exemplary.