The Deskpro Digest: March 2024

March in Numbers Before we get into the specifics, let's take a moment to reflect on the number of updates and enhancements we've successfully rolled out in March.

The Deskpro Digest: February 2024

Let's take a journey through the highlights from this month at Deskpro 🚀

The Deskpro Digest: January 2024

Keep reading as we dive into the highlights from this month in Deskpro 🚀

What is a customer service chatbot? A guide for support teams

Support teams are handling more requests than ever. In 2025, 34% of support teams saw ticket volumes increase, with organizations processing over 10,000 tickets per month on average. 91% of customer s...

Knowledge Base Construction: How to Efficiently Organize and Manage Information

A well-constructed knowledge base is a fundamental component of any successful business.

B2B customer onboarding: The 5 stages and best practices

Note: This article was originally published on December 14, 2023. It was most recently updated on July 22, 2026.

The Deskpro Digest: November 2023

This edition is packed full of exciting updates to our platform. With three new time-tracking apps and a brand-new feature that standardizes your support processes, managing your workload with Deskpro...

The Ultimate Guide to Elevating Your Business Through Customer Experience

Hold onto your hats- we're about to dive into the wildly fascinating world of customer experience!

The Deskpro Digest: October 2023

October in Numbers This month, the development team has been focused on a host of new features that will be released throughout November. This means October has largely involved enhancements to the in...

Live chat in customer service: A 2026 guide for support leaders

Live chat is a customer service channel, usually presented to customers through a widget on your website or mobile app, SMS, or messaging tools like WhatsApp. It lets you have real-time conversations ...

On-premise software in 2026: Why leaders are moving back on-prem

Note: This blog post was originally published on October 23, 2023. It was most recently updated on July 22, 2026.

Knowledge management in customer service: A complete guide for support teams

Note: This blog post was originally published on October 16, 2023. It was most recently updated on July 22, 2026.

The Deskpro Digest: September 2023

September in Numbers This month's development stats, saw our team making over 100 changes, updates, and fixes across the product functionality.

Exceptional customer service: A support leader's how-to guide

The Deskpro Digest: August 2023

August in Numbers As we spring forward into September, let's take a moment to reflect on the changes that have been made in the last month!

Beyond Tickets: Future of Effective Customer Support

Customer support has, is, and will always be relevant. Gone are the days when investing in customer support teams was considered an afterthought or business cost. Traditional ticketing has morphed int...

The Deskpro Digest: July 2023

July in numbers You can get a better picture of the updates we pushed in July with our development stats.

The Deskpro Digest: June 2023

June in numbers Check out the breakdown of this month's development stats to get a better idea of the progress our team has made.

The Deskpro Digest: May 2023

✨ Product Spotlight ✨ Introducing the new functionality that lets you minimize your ticket reply box. This new feature makes it easier to scan ticket threads in an instant.

The Deskpro Digest: April 2023

✨ Product Spotlight ✨ In the spotlight, this month is the Ticket Preview feature. This major update adds controls to the menu so you can apply actions quickly without even opening a ticket.