Omnichannel Help Desk Software
One platform for every conversation
Centralize every conversation in one intuitive platform. Help your team deliver harmonious support and seamless omnichannel customer experiences.
Streamline support with email ticketing software
Effortlessly manage, track, and prioritize all your customer support emails with your all-in-one ticketing solution. When your customers need help, Deskpro instantly creates a support ticket, no matter which channel they use - email, chat, phone, or social media.
Clear Communication
Remove confusion around who responded to what, when, and how. See the whole conversation with customers and prevent duplicate responses.
Ticket Statuses
Ticket statuses let agents and customers know who is waiting for whom. Automations can be set up for tickets that have been in a specific status for too long. Tickets can also be tracked on their status and length of time in status until resolution.
Followers & Visibility
Sometimes agents need help and more than one person is involved in solving an issue. By following a ticket, you can receive updates and track its progress, perfect for a manager to track certain high-priority issues.
Solutions in real-time
Resolve issues in real time with Live Chat
Engage customers instantly with Deskpro's live chat capabilities and resolve issues from anywhere; reply faster, save time, and resolve more questions.
The power of voice in your help desk
Powerful back-end features are essential to an effective call center solution for your help desk. Deskpro Voice brings you all the functionality you need to provide incredible phone support to your customers with real efficiency.
Take a Call
When a call comes into the help desk, agents are alerted within the interface. They can see the number, customer, and organization to help give them context before answering the call.
Dialpad
From the dial pad, agents can make outbound calls or call the SIP address directly. They can also choose which phone number to call from.
Call Queue
Choose how to distribute calls between departments and agents. Just like with tickets and chat, you can follow up on the communication from within the ticket.
Call Forwarding
You may want to keep using your current desk phone, mobile, or even SIP. By forwarding calls out of Deskpro, you can keep all of your current hardware.
Voicemail
If you don't have a 24/7 call center, voicemails are key. Voicemails can automatically create tickets and appear for agents in the voicemail section of the Voice app.
Auto Attendant & IVR
Streamline call routing for each phone number you own, ensuring that customers reach the department that they want to speak to and fast.
Social Media Support
Support your customers on the platforms they love
Simplify social interactions across Facebook, Instagram, Twitter (X), and WhatsApp to enhance your customer service efforts.
Dynamic Forms
Customize forms and gather structured data
Collect structured information with customizable forms and ensure those looking for support provide relevant data the first time.
Review & Reputation Management
Manage your online reputation with review management software
Our in-built review channels let you manage customer reviews from your help desk; centralizing support and review channels has never been easier.
