Omnichannel Help Desk Software

One conversation.

Every channel.

Unify email, chat, voice, social, forms, and messaging apps into one continuous customer conversation.

Deskpro centralizes every interaction into a single intelligent workspace — preserving context between touchpoints, automatically routing requests to the right agent, and delivering consistent support across every channel.

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Stop switching channels. Start continuing conversations.

In fragmented systems, conversations restart when customers switch from chat to email or from phone to social. Context gets lost, agents duplicate work, and reporting becomes disconnected.

Deskpro keeps the conversation intact. Every interaction builds on the last, no matter where it started.

Built for seamless omnichannel support

Bring every channel together in a single intelligent workspace that preserves context, routes automatically, and gives you complete visibility.

Unified conversations

Every email, chat, phone call, form submission, or social message flows into a single conversation thread. Agents see the full history instantly, giving them the context they need to respond confidently.

Intelligent routing

Incoming requests are automatically directed based on intent, sentiment, language, and team rules. Customers reach the right expert without manual triage or delays.

Complete visibility

Measure response times, resolution rates, and performance across every touchpoint from a single dashboard.

Context preserved

When a customer switches channels, the conversation continues. Agents don’t ask customers to repeat themselves, and customers don’t feel like they’re starting over.

UNIFIED INBOX

Meet customers wherever they are

Email, chat, voice, social, and forms all connect to the same conversation, ensuring seamless support wherever customers reach you.

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Email

Automatically convert emails into unified, trackable conversations.

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Live Chat

Resolve issues instantly with real-time messaging that flows directly into the same conversation thread.

AI Chatbot

Answer common questions automatically and escalate complex requests seamlessly into a live conversation.

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Ticket Forms

Capture structured information from the start and turn submissions into complete, context-rich tickets.

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Voice

Manage calls, routing, and recordings in the same workspace.

Social Media

Centralize messages and comments from Facebook and Instagram.

WhatsApp & SMS

Support customers on messaging apps without fragmenting conversations.

Slack

Turn Slack discussions into structured, trackable support tickets.

Microsoft Teams

Create tickets from Teams conversations without losing context.

See everything. Improve everything.

With every channel unified, reporting becomes simple. Compare performance across touchpoints, monitor SLA compliance, and identify bottlenecks without switching dashboards.

Deliver seamless support across every channel

Deskpro brings every conversation together, intelligently routes it, and gives your team the visibility to improve continuously.

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