Slack Ticketing Platform
Submit support requests directly from Slack with a simple command. No more lost requests or forgotten issues, just quick and easy access to the help you need.
Slack keeps your teams connected, but important requests often get buried in busy threads and direct messages.
You might set reminders or save things for later, but with all the noise your team can easily miss problems and resolve issues slower if they rely on Slack as a primary form of communication.
Let your people submit tickets inside Slack, making requests easy to find, track, and resolve.
Requesters don't have to leave Slack and your team never miss a message.
Built for seamless support in Slack, Deskpro helps every team stay productive by turning conversations into action.
Forgot your login? Laptop won’t start? Submit IT requests from any channel or DM and track progress with ease.
Let staff ask about onboarding, policies, or benefits right from Slack without needing to leave the workspace.
From AC issues to supply requests, report problems instantly in Slack and keep things moving.
Slack excels at real-time communication, but it struggles with tracking and managing support requests. That's where Deskpro comes in.
Use a quick Slack command to submit a request, with custom forms to gather relevant info.
Tickets created in Slack instantly sync with your help desk, so your support team never misses a beat.
Your support team still gets all the information they need with powerful forms to create tickets right from Slack.
Use AI-generated answers, powered by content you provide, to reply to questions posted in Slack channels with a simple /deskpro ai
How it works
Right click to use the app or /deskpro shortcut and raise a request without leaving Slack.
Provide details so your support team can help quickly and accurately.
Receive status updates and respond to questions without opening another app.
You can install Deskpro for Slack with these simple instructions:
“We were looking for something affordable that contained all the features of an omnichannel help desk. Deskpro was exactly that solution.”Mustafa Büyükkaya / IT & Business Development Manager, IMECE Destek
Get started with your new Slack ticketing solution today.
