Slack Ticketing Platform

Your people live in Slack. So should your support.

Submit support requests directly from Slack with a simple command. No more lost requests or forgotten issues, just quick and easy access to the help you need.

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Tired of losing requests in Slack?

Slack keeps your teams connected, but important requests often get buried in busy threads and direct messages.

You might set reminders or save things for later, but with all the noise your team can easily miss problems and resolve issues slower if they rely on Slack as a primary form of communication.

Slack ticketing will change that

Let your people submit tickets inside Slack, making requests easy to find, track, and resolve.

Requesters don't have to leave Slack and your team never miss a message.

Make Slack support effortless

Slack excels at real-time communication, but it struggles with tracking and managing support requests. That's where Deskpro comes in.

Simple Ticket Creation

Use a quick Slack command to submit a request, with custom forms to gather relevant info.

How it works

It's as simple as /deskpro

Type /deskpro

Use the app or /deskpro shortcut and raise a request without leaving Slack.

Fill out a form

Provide details so your support team can help quickly and accurately.

Track progress in Slack

Receive status updates and respond to questions without opening another app.

We were looking for something affordable that contained all the features of an omnichannel help desk. Deskpro was exactly that solution.

Mustafa Büyükkaya IT & Business Development Manager