AI Meets Compliance: Insights from the State of AI in Support Operations 2025
AI is reshaping how support teams work, but not every industry is moving at the same pace.
The new report, State of AI in Support Operations: Balancing Innovation and Compliance, reveals a widening gap: while 71% of organizations have adopted AI, only 58% of regulated industries, including healthcare, finance, and government, have followed suit.
The gap isn’t about a lack of enthusiasm for AI. Instead, it’s the ability to maintain compliance while adopting AI at scale.
Full report sneak peek
The State of AI in Support Operations: Balancing Innovation and Compliance reveals:
- How compliance is shaping AI strategy across industries
- Why 78% of organizations now involve IT and Security teams in support platform decisions
- The growing demand for private AI solutions in regulated environments
The data points to one clear conclusion: the future of AI in support belongs to platforms that unite innovation, security, and compliance.
Explore the full findings, industry breakdowns, and data-driven insights in the State of AI in Support Operations: Balancing Innovation and Compliance report.
Date published • November 12, 2025
