"We looked at all the major players in the industry and none of them could come close to Deskpro in price, functionality, and customer service."
Brian Polackoff, VP of Sales and Client Relations, VAIRKKO
"The first thing that stood out about Deskpro was the interface. It's simple but you can do so much with it."
Ian Newman, Development Manager, BI Worldwide
"Deskpro is a good fit because it has many, many, many ways to configure it. We could get the help desk set up exactly how we wanted."
Simon Hintermann, IT Engineer, Ganesh Hosting
Omnichannel
Omnichannel
A workplace that works for your agents
- Email, chat, voice, social media, forms, and messaging app requests all live in one workspace, on every plan, so agents don’t have to keep toggling between tabs.
- Intelligent routing sends each request to the right team or specialist, while features like round-robin distribute the workload.
- Cross-channel reporting shows you how each channel performs side by side, so you can spot trends and clear bottlenecks instead of guessing what’s breaking.
Automation
Automation
Automation that doesn’t make you upgrade to scale
- Build automations off any field or custom condition, with multi-step workflows that handle branching and conditional logic.
- Automatically prioritize tickets and trigger reminders as deadlines approach, so time-sensitive requests never sit unanswered.
- Create as many automations as you need on any plan. There's no cap on volume, and our workflow builder isn’t gated behind a higher-tier plan.
AI
AI
Choice in AI features, model, and security perimeter
- Power Deskpro's AI features with ChatGPT, Claude, Gemini, or any other model your organization has already approved. Swap models whenever your needs or policies change.
- Ground AI in your knowledge base, documented processes, and past tickets, with no customer data leaving your security perimeter for processing.
- Switch on only the AI features you want, from agent-assist tools to AI-driven workflows to a customer-facing chatbot.
Security
Security & compliance
Designed with control at the center
- Set granular, role-based permissions to keep data access under control.
- Rely on certifications including ISO 27001, SOC 2 Type II, and PCI DSS, with support for HIPAA, GDPR, and other major privacy frameworks.
- Avoid public cloud lock-in. In addition to our standard Cloud offering, Deskpro lets you deploy in any private environment if your hosting requirements change.
Professional Services
Aon Norway wanted a more productive ticketing system
Aon Norway chose Deskpro when it needed a more structured way to manage support requests for its global client base.
Financial Services
The Progressive Building Society customizes its help desk with Deskpro
The Progressive Building Society turned to Deskpro for customizable features, including automated routing, to improve its support team's productivity.
Technology
Zermelo uses Deskpro to support an expanding customer base
Zermelo moved from Zoho Desk to an on-premise instance of Deskpro when they needed a secure, scalable help desk to support educators in the Netherlands.