Deskpro Private Pricing
Host Deskpro on-premise or in your private cloud and unlock AI-powered support without compromising on data sovereignty.
Essential tools for small teams getting started.
20 agent licenses
Infrastructure support
Deskpro Private Controller
Apache Tika
1 staging license
Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics
Standard Support
Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics
Standard Support
Expanded features for growing teams ready to scale.
35 agent licenses
Infrastructure support
Deskpro Private Controller
Private AI
3 staging licenses
Lite Agents
Deskpro AI
AI-Powered Chatbot
Remove “Powered by Deskpro”
Multiple Brand Support
Advanced Voice & Call Controls
Multi-Account
Lite Agents
Deskpro AI
AI-Powered Chatbot
Remove “Powered by Deskpro”
Multiple Brand Support
Advanced Voice & Call Controls
Multi-Account
Advanced flexibility for large teams that need total control.
50 agent licenses
Infrastructure support
Deskpro Private Controller
Non-DPC Deployment
Clustering
Private AI
AI Guardrails
Unlimited staging licenses
Beta Feature Access
Quarterly Health Checks
Security Reviews
Custom Contracts
Custom Feature Development
Account Manager
Implementation Services
Enterprise Support
Beta Feature Access
Quarterly Health Checks
Security Reviews
Custom Contracts
Custom Feature Development
Account Manager
Implementation Services
Enterprise Support
Dedicated private cloud deployment for maximum security and control.
50 agent license
Infrastructure support
Deskpro Managed Service
Deskpro Private Controller
Clustering
Private AI
AI Guardrails
Unlimited staging licenses
Beta Feature Access
Quarterly Health Checks
Security Reviews
Custom Contracts
Custom Feature Development
Account Manager
Implementation Services
Enterprise Support
Beta Feature Access
Quarterly Health Checks
Security Reviews
Custom Contracts
Custom Feature Development
Account Manager
Implementation Services
Enterprise Support
Unified inbox for every channel
Self-Service Help Center
Chatbot
Apps & Integrations
Mobile Apps
Reporting & Analytics
Standard Support
Lite Agents
Deskpro AI
AI-Powered Chatbot
Remove “Powered by Deskpro”
Multiple Brand Support
Advanced Voice & Call Controls
Multi-Account
Beta Feature Access
Quarterly Health Checks
Security Reviews
Custom Contracts
Custom Feature Development
Account Manager
Implementation Services
Enterprise Support
Beta Feature Access
Quarterly Health Checks
Security Reviews
Custom Contracts
Custom Feature Development
Account Manager
Implementation Services
Enterprise Support
| Feature | Team Try for free | Professional Try for free | Enterprise Try for free | Enterprise VPC Try for free |
|---|---|---|---|---|
| Email Send email using your own custom email addresses. Either through Deskpro, SMTP or directly link your Gmail/Outlook accounts. | | | | |
| Chat Support users anwhere with Chat. Customize the chat widget and embed it on any of your sites. | | | | |
| Phone Fully integrated call center software in your help desk. Receive inbound calls and make outbound calls from the agent interface. | | | | |
| Contact Forms | | | | |
| Slack | | | | |
| Microsoft Teams | | | | |
| Social Let customers interact with your brand page on Facebook and Instagram. | | | | |
| WhatsApp Customers can send you messages via WhatsApp, these messages register as a ticket in the help desk. Your replies are sent straight to their account. | | | | |
| SMS Send and receive SMS messages from your help desk | | | | |
| Reviews | | | | |
| Shared Inbox Collaborate across every contact point with connected inboxes. | | | | |
| Ticket Queues | | | | |
| Agent Notes | | | | |
| @mentions | | | | |
| Ticket Translation AI Ticket translation | | | | |
| Ticket SLAs | | | | |
| Ticket Urgency | | | | |
| Custom Fields Unlimited custom fields to include as much data as your teams require, control access using permissions | | | | |
| Stars | | | | |
| Labels | | | | |
| Ticket Followers | | | | |
| Ticket Permissions | | | | |
| Help Center Create a fully branded portal where users can browse help articles and submit tickets. | | | | |
| Knowledge Base Publish and organize articles, FAQs, and documentation. | | | | |
| Guides Build structured multi-page guides for products or onboarding. | | | | |
| News Share new updates, announcements, or service notifications directly on your Help Center. | | | | |
| Community Host user discussions, feedback, and peer-to-peer support. | | | | |
| Files Upload guides, PDFs, and images to support content. | | | | |
| Multi-Brand Help Centers Manage separate Help Centers for multiple brands or departments from one Deskpro workspace. | 3 | 10 | Unlimited | Unlimited |
| Content Permissions Control who can view or edit content (public, internal, or restricted). | | | | |
| Custom Templates Build custom templates for standardized content layouts. | | | | |
| Theme Customization Fully customize your Help Center colors, typography, and layout to match your brand with full CSS access. | | | | |
| Remove "Powered by Deskpro" Branding Remove Deskpro branding for a fully white-labeled experience. | | | | |
| Dynamic Forms Add unlimited custom fields and layouts to ticket submission forms. | | | | |
| Feedback & Ratings Let users rate article helpfulness and suggest improvements. | | | | |
| Content Publishing & Review Scheduling Enforce content workflows with scheduled publishing, reviews, and expirations. | | | | |
| AI Ticket Summaries | | | | |
| AI Draft Responses | | | | |
| AI Intent Detection | | | | |
| AI Sentiment Analysis | | | | |
| AI Tone Enhancement | | | | |
| AI Spelling & Grammar Check | | | | |
| AI Chatbot | | | | |
| AI Data Sources | | | | |
| Private AI | | | | |
| AI Guardrails | | | | |
| Escalations | | | | |
| Triggers & Categorization | | | | |
| Follow Ups | | | | |
| Round Robin | | | | |
| Auto Responses | | | | |
| Work Shifts | | | | |
| Macros | | | | |
| Snippets | | | | |
| Mass Actions | | | | |
| Bot Flows | | | | |
| 150+ Built In Reports | | | | |
| Custom Reports | | | | |
| Custom Dashboards | | | | |
| Data Export | | | | |
| Report Sharing | | | | |
| Customer Satisfaction Surveys | | | | |
| Reporting Permissions | | | | |
| Custom Reports Support | | | | |
| Apps Marketplace | | | | |
| CRM Sync | | | | |
| Zapier | | | | |
| Full REST API | | | | |
| Build Custom Apps | | | | |
| SSO | | | | |
| Agent Two Factor Authentication | | | | |
| User Two Factor Authentication | | | | |
| ISO27001 | | | | |
| CSA Star | | | | |
| GDPR | | | | |
| DPA | | | | |
| SOC2 | | | | |
| Cyber Essentials Plus | | | | |
| Security Reviews | | | | |
| Deskpro Private Controller (DPC) | | | | |
| Non-DPC Deployment | | | | |
| Apache Tika | | | | |
| AWS S3 | | | | |
| Clustering | | | | |
| Staging Licenses | 1 | 3 | Unlimited | Unlimited |
| Private Cloud | | | | |
| Self-Hosted | | | | |
| Customer Success Manager Dedicated Customer Success Manager as your main point of contact. | | | | |
| Custom Reports Support | | | | |
| Quarterly Health Checks | | | | |
| Support SLA | | | | |
| Custom Feature Development | | | | |
| Implementation Services | | | | |
| Deskpro Support | | | | |
| Agent Licenses Included Agents are the members of your team who work in Deskpro to help your users. | 20 | 35 | 50 | 50 |
| Maximum No. Agent Licenses | 50 | 100 | Unlimited | Unlimited |
| Lite Agents Agents who can view tickets and collaborate with your team, but can’t respond to users directly. | | 50 | 1000 | 1000 |
| Workspaces Link multiple Deskpro instances together for simple navigation. | | | | |
| Shared Agents/Multi-Account Share an agent license between your Deskpro Workspaces. | | 3 | Unlimited | Unlimited |
| Custom Contracts | | | | |