Deskpro Private Pricing
The only secure help desk for the AI era
Host Deskpro on-premise or in your private cloud and unlock AI-powered support without compromising on data sovereignty.
Team
Essential tools for small teams getting started.
Get started with:
- 10 agent licensescheck
- Infrastructure supportcheck
- Deskpro Private Controllercheck
- Apache Tikacheck
- 1 staging licensecheck
View all features
Get started with:
- 10 agent licensescheck
- Infrastructure supportcheck
- Deskpro Private Controllercheck
- Apache Tikacheck
- 1 staging licensecheck
+ Platform Features & Services
- Unified inbox for every channelcheck
- Self-Service Help Centercheck
- Chatbotcheck
- Apps & Integrationscheck
- Mobile Appscheck
- Reporting & Analyticscheck
- Standard Supportcheck
+ Platform Features & Services
- Unified inbox for every channelcheck
- Self-Service Help Centercheck
- Chatbotcheck
- Apps & Integrationscheck
- Mobile Appscheck
- Reporting & Analyticscheck
- Standard Supportcheck
Most popular
Professional
Expanded features for growing teams ready to scale.
Get started with:
- 20 agent licensescheck
- Infrastructure supportcheck
- Deskpro Private Controllercheck
- Private AIcheck
- 3 staging licensescheck
View all features
Get started with:
- 20 agent licensescheck
- Infrastructure supportcheck
- Deskpro Private Controllercheck
- Private AIcheck
- 3 staging licensescheck
Everything in Deskpro Team, plus:
- Lite Agentscheck
- Deskpro AIcheck
- AI-Powered Chatbotcheck
- Remove 'Powered by Deskpro'check
- Multiple Brand Supportcheck
- Advanced Voice & Call Controlscheck
- Multi-Accountcheck
Everything in Deskpro Team, plus:
- Lite Agentscheck
- Deskpro AIcheck
- AI-Powered Chatbotcheck
- Remove 'Powered by Deskpro'check
- Multiple Brand Supportcheck
- Advanced Voice & Call Controlscheck
- Multi-Accountcheck
Enterprise
Advanced flexibility for large teams that need total control.
Get started with:
- 35 agent licensescheck
- Infrastructure supportcheck
- Deskpro Private Controllercheck
- Non-DPC Deploymentcheck
- Clusteringcheck
- Private AIcheck
- AI Guardrailscheck
- Unlimited staging licensescheck
View all features
Get started with:
- 35 agent licensescheck
- Infrastructure supportcheck
- Deskpro Private Controllercheck
- Non-DPC Deploymentcheck
- Clusteringcheck
- Private AIcheck
- AI Guardrailscheck
- Unlimited staging licensescheck
Everything in Deskpro Professional, plus:
- Beta Feature Accesscheck
- Quarterly Health Checkscheck
- Security Reviewscheck
- Custom Contractscheck
- Account Managercheck
- Implementation Servicescheck
- Enterprise Supportcheck
Everything in Deskpro Professional, plus:
- Beta Feature Accesscheck
- Quarterly Health Checkscheck
- Security Reviewscheck
- Custom Contractscheck
- Account Managercheck
- Implementation Servicescheck
- Enterprise Supportcheck
Enterprise VPC
Dedicated private cloud deployment for maximum security and control.
Get started with:
- 50 agent licensecheck
- Infrastructure supportcheck
- Deskpro Managed Servicecheck
- Deskpro Private Controllercheck
- Clusteringcheck
- Private AIcheck
- AI Guardrailscheck
- Unlimited staging licensescheck
View all features
Get started with:
- 50 agent licensecheck
- Infrastructure supportcheck
- Deskpro Managed Servicecheck
- Deskpro Private Controllercheck
- Clusteringcheck
- Private AIcheck
- AI Guardrailscheck
- Unlimited staging licensescheck
Everything in Deskpro Professional, plus:
- Beta Feature Accesscheck
- Quarterly Health Checkscheck
- Security Reviewscheck
- Custom Contractscheck
- Account Managercheck
- Implementation Servicescheck
- Enterprise Supportcheck
Everything in Deskpro Professional, plus:
- Beta Feature Accesscheck
- Quarterly Health Checkscheck
- Security Reviewscheck
- Custom Contractscheck
- Account Managercheck
- Implementation Servicescheck
- Enterprise Supportcheck
Compare all features
| TeamTry for free | ProfessionalTry for free | EnterpriseTry for free | Enterprise VPCTry for free | |
|---|---|---|---|---|
| Channels & Ticketing | ||||
| EmailSend email using your own custom email addresses. Either through Deskpro, SMTP or directly link your Gmail/Outlook accounts. | ||||
| ChatSupport users anwhere with Chat. Customize the chat widget and embed it on any of your sites. | ||||
| PhoneFully integrated call center software in your help desk. Receive inbound calls and make outbound calls from the agent interface. | ||||
| Contact Forms | ||||
| Slack | ||||
| Microsoft Teams | ||||
| SocialLet customers interact with your brand page on Facebook and Instagram. | ||||
| WhatsAppCustomers can send you messages via WhatsApp, these messages register as a ticket in the help desk. Your replies are sent straight to their account. | ||||
| SMSSend and receive SMS messages from your help desk | ||||
| Reviews | ||||
| Shared InboxCollaborate across every contact point with connected inboxes. | ||||
| Ticket Queues | ||||
| Agent Notes | ||||
| @mentions | ||||
| Ticket TranslationAI Ticket translation | ||||
| Ticket SLAs | ||||
| Ticket Urgency | ||||
| Custom FieldsUnlimited custom fields to include as much data as your teams require, control access using permissions | ||||
| Stars | ||||
| Labels | ||||
| Ticket Followers | ||||
| Ticket Permissions | ||||
| Self-Service Help Center | ||||
| Help CenterCreate a fully branded portal where users can browse help articles and submit tickets. | ||||
| Knowledge BasePublish and organize articles, FAQs, and documentation. | ||||
| GuidesBuild structured multi-page guides for products or onboarding. | ||||
| NewsShare new updates, announcements, or service notifications directly on your Help Center. | ||||
| CommunityHost user discussions, feedback, and peer-to-peer support. | ||||
| FilesUpload guides, PDFs, and images to support content. | ||||
| Multi-Brand Help CentersManage separate Help Centers for multiple brands or departments from one Deskpro workspace. | 3 | 10 | Unlimited | Unlimited |
| Content PermissionsControl who can view or edit content (public, internal, or restricted). | ||||
| Custom TemplatesBuild custom templates for standardized content layouts. | ||||
| Theme CustomizationFully customize your Help Center colors, typography, and layout to match your brand with full CSS access. | ||||
| Remove 'Powered by Deskpro' BrandingRemove Deskpro branding for a fully white-labeled experience. | ||||
| Dynamic FormsAdd unlimited custom fields and layouts to ticket submission forms. | ||||
| Feedback & RatingsLet users rate article helpfulness and suggest improvements. | ||||
| Content Publishing & Review SchedulingEnforce content workflows with scheduled publishing, reviews, and expirations. | ||||
| Deskpro AI | ||||
| AI Ticket Summaries | ||||
| AI Draft Responses | ||||
| AI Intent Detection | ||||
| AI Sentiment Analysis | ||||
| AI Tone Enhancement | ||||
| AI Spelling & Grammar Check | ||||
| AI Chatbot | ||||
| AI Data Sources | ||||
| Private AI | ||||
| AI Guardrails | ||||
| Automation & Workflows | ||||
| Escalations | ||||
| Triggers & Categorization | ||||
| Follow Ups | ||||
| Round Robin | ||||
| Auto Responses | ||||
| Work Shifts | ||||
| Macros | ||||
| Snippets | ||||
| Mass Actions | ||||
| Bot Flows | ||||
| Reporting & Analytics | ||||
| 150+ Built In Reports | ||||
| Custom Reports | ||||
| Custom Dashboards | ||||
| Data Export | ||||
| Report Sharing | ||||
| Customer Satisfaction Surveys | ||||
| Reporting Permissions | ||||
| Custom Reports Support | ||||
| Integrations & Apps | ||||
| Apps Marketplace | ||||
| CRM Sync | ||||
| Zapier | ||||
| Full REST API | ||||
| Build Custom Apps | ||||
| Security & Compliance | ||||
| SSO | ||||
| Agent Two Factor Authentication | ||||
| User Two Factor Authentication | ||||
| ISO27001 | ||||
| CSA Star | ||||
| GDPR | ||||
| DPA | ||||
| SOC2 | ||||
| Cyber Essentials Plus | ||||
| Security Reviews | ||||
| Hosting & Infrastructure | ||||
| Deskpro Private Controller (DPC) | ||||
| Non-DPC Deployment | ||||
| Apache Tika | ||||
| AWS S3 | ||||
| Clustering | ||||
| Staging Licenses | 1 | 3 | Unlimited | Unlimited |
| Private Cloud | ||||
| Self-Hosted | ||||
| Support & Services | ||||
| Customer Success ManagerDedicated Customer Success Manager as your main point of contact. | ||||
| Custom Reports Support | ||||
| Quarterly Health Checks | ||||
| Support SLA | $ | $ | ||
| Implementation Services | $ | $ | ||
| Deskpro Support | ||||
| Licensing | ||||
| Agent Licenses IncludedAgents are the members of your team who work in Deskpro to help your users. | 10 | 20 | 35 | 50 |
| Maximum No. Agent Licenses | 50 | 100 | Unlimited | Unlimited |
| Lite AgentsAgents who can view tickets and collaborate with your team, but can’t respond to users directly. | 50 | 1000 | 1000 | |
| WorkspacesLink multiple Deskpro instances together for simple navigation. | ||||
| Shared Agents/Multi-AccountShare an agent license between your Deskpro Workspaces. | 3 | Unlimited | Unlimited | |
| Custom Contracts | ||||