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AI assistant tagging a customer's refund complaint with intent and sentiment labels

Questions to ask AI help desk solution providers

Not sure which AI help desk platform is right for you? Use these expert evaluation questions to compare providers and find the best fit for your team.

AICustomer Support
May 7, 2026 12 min read
HR team member answering an employee's question in a ticket, with support channel icons alongside

From basic conversations to HR workflows: Replacing Personio Conversations with Deskpro

HR ticketing system Personio Conversations is retiring. See how your HR team can switch to Deskpro and elevate your case management.

Alternatives
May 5, 2026 3 min read
Replace Jira Service Management Data Center with Deskpro Private

When cloud isn't an option: Replacing Jira Service Management Data Center with Deskpro Private

Looking for a new on-premise help desk to replace Jira Service Management Data Center? Learn about Deskpro Private in this guide.

Alternatives
April 30, 2026 13 min read
Logos of best Jira Service Management alternatives for IT and customer support teams

Best Jira Service Management alternatives for IT & customer support teams

Compare 6 Jira Service Management alternatives, formerly Jira Service Desk, on features, deployment, automation, and fit for IT and support teams.

IT Support
April 15, 2026 14 min read
7 ways to improve support operations with automated help desk workflows

7 ways to improve support operations with automated help desk workflows

Learn how to use automated help desk workflows to reduce manual work, improve response times, and set your support team up for success.

Customer Support
April 9, 2026 10 min read
Help desk migration: How to switch platforms without disruption

Help desk migration: How to switch platforms without disruption

Planning a help desk migration? Get a 5-step plan and a checklist plus learn what data migrates (and what doesn't) and how to avoid downtime.

Blog
April 2, 2026 12 min read
The support leader’s guide to sovereign data and AI

The support leader’s guide to sovereign data and AI

Sovereign data requirements are reshaping how regulated industries buy and deploy support software. This guide breaks down what support leaders need to know.

Compliance & Security
March 31, 2026 12 min read
Best help desk solutions for remote teams in 2026

Best help desk solutions for remote teams in 2026

Discover the best help desk solutions for remote teams in 2026. Compare features, scalability, and collaboration tools and see why Deskpro stands out.

Blog
March 25, 2026 11 min read
Why is a help desk important for growing businesses?

Why is a help desk important for growing businesses?

Why is a help desk important? Learn how growing businesses scale support, reduce churn, and move beyond shared inbox chaos with help desk software.

Blog
March 19, 2026 8 min read
Smarter support: How regulated industries can adopt AI safely

Smarter support: How regulated industries can adopt AI safely

Support teams in regulated industries can get the CX benefits of AI without compromising data security and compliance.

AI
March 17, 2026 7 min read
Knowledge is power: Your help desk tickets should inform your AI

Knowledge is power: Your help desk tickets should inform your AI

Learn how you can turn your resolved help desk tickets into a knowledge source for your AI, leading to better results for your human agents and customers.

AI
March 12, 2026 6 min read
10 best Intercom alternatives for modern customer support teams

10 Intercom alternatives in 2026 (with pricing compared)

Compare 10 Intercom alternatives on pricing, ticketing depth, and AI. See which help desk fits teams that need more than a chat-first messaging tool.

Blog
March 10, 2026 21 min read
Best Zendesk alternatives for regulated industries

Best Zendesk alternatives for regulated industries

Looking for Zendesk alternatives for healthcare, finance, or other regulated industries? Compare the best secure and compliant help desk platforms and see why Deskpro stands out.

Blog
March 6, 2026 14 min read
Your Chatbot Is Only As Good As What It Knows: Why Grounded AI Matters in Support

Your chatbot is only as good as what it knows: Why grounded AI matters in support

If you haven’t rolled out AI in your customer support organization yet, it’s likely only a matter of time. Recent research shows that the majority of support organizations are already using AI in some...

AI
March 4, 2026 7 min read
How to Advance Your Help Desk AI Maturity

How to advance your help desk AI maturity

No support organization goes from zero AI to fully autonomous agents instantly. But there are steps you can start taking today to get more advanced with your AI usage, moving from small experiments to...

AI
February 25, 2026 7 min read
How Deskpro Private Breaks Down the Barriers to Secure Help Desk AI: Interview with CEO Brad Murdoch

How Deskpro Private breaks down the barriers to secure help desk AI: Interview with CEO Brad Murdoch

This interview features insights from Deskpro CEO Brad Murdoch on the current state of AI in support operations, the barriers to AI adoption in regulated industries, and how Deskpro is shaping the fut...

AICompliance & Security
February 18, 2026 7 min read
From AI Experiments to Real Results in Customer Support

From AI Experiments to Real Results in Customer Support

Organizations are investing in AI solutions to improve their support operations and customer experience, but only 25% of AI projects have delivered their promised ROI, according to an IBM survey of ov...

AICustomer Support
January 30, 2026 6 min read
Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

Based on the hype around AI, you’d think the majority of businesses are actively using AI in every part of their business and especially in their support operations. In reality, most have yet to move ...

AICustomer Support
January 30, 2026 5 min read