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Best Jira alternatives for IT and customer support teams

Best Jira alternatives for IT and customer support teams

Looking for the best Jira alternatives? Compare top IT service desk and help desk platforms by features, pricing, automation, and scalability. Find the right fit.

IT Support
April 15, 2026 13 min read
7 ways to improve support operations with automated help desk workflows

7 ways to improve support operations with automated help desk workflows

Learn how to use automated help desk workflows to reduce manual work, improve response times, and set your support team up for success.

Customer Support
April 9, 2026 10 min read
Help desk migration: How to switch platforms without disruption

Help desk migration: How to switch platforms without disruption

Learn how to migrate your help desk quickly and safely. Discover Deskpro’s simple migration process, timelines, and tools for a seamless transition.

Blog
April 2, 2026 10 min read
The support leader’s guide to sovereign data and AI

The support leader’s guide to sovereign data and AI

Sovereign data requirements are reshaping how regulated industries buy and deploy support software. This guide breaks down what support leaders need to know.

Compliance & Security
March 31, 2026 12 min read
Best help desk solutions for remote teams in 2026

Best help desk solutions for remote teams in 2026

Discover the best help desk solutions for remote teams in 2026. Compare features, scalability, and collaboration tools and see why Deskpro stands out.

Blog
March 25, 2026 11 min read
Why is a help desk important for growing businesses?

Why is a help desk important for growing businesses?

Why is a help desk important? Learn how growing businesses scale support, reduce churn, and move beyond shared inbox chaos with help desk software.

Blog
March 19, 2026 8 min read
Smarter support: How regulated industries can adopt AI safely

Smarter support: How regulated industries can adopt AI safely

Support teams in regulated industries can get the CX benefits of AI without compromising data security and compliance.

AI
March 17, 2026 7 min read
Knowledge is power: Your help desk tickets should inform your AI

Knowledge is power: Your help desk tickets should inform your AI

Learn how you can turn your resolved help desk tickets into a knowledge source for your AI, leading to better results for your human agents and customers.

AI
March 12, 2026 6 min read
10 best Intercom alternatives for modern customer support teams

10 best Intercom alternatives for modern customer support teams

Looking for the best Intercom alternatives? Compare top help desk and customer support platforms by features, pricing, scalability, and automation. Find the right solution for your business.

Blog
March 10, 2026 13 min read
Best Zendesk alternatives for regulated industries

Best Zendesk alternatives for regulated industries

Looking for Zendesk alternatives for healthcare, finance, or other regulated industries? Compare the best secure and compliant help desk platforms and see why Deskpro stands out.

Blog
March 6, 2026 16 min read
Your Chatbot Is Only As Good As What It Knows: Why Grounded AI Matters in Support

Your chatbot is only as good as what it knows: Why grounded AI matters in support

If you haven’t rolled out AI in your customer support organization yet, it’s likely only a matter of time. Recent research shows that the majority of support organizations are already using AI in some...

AI
March 4, 2026 7 min read
How to Advance Your Help Desk AI Maturity

How to advance your help desk AI maturity

No support organization goes from zero AI to fully autonomous agents instantly. But there are steps you can start taking today to get more advanced with your AI usage, moving from small experiments to...

AI
February 25, 2026 7 min read
How Deskpro Private Breaks Down the Barriers to Secure Help Desk AI: Interview with CEO Brad Murdoch

How Deskpro Private breaks down the barriers to secure help desk AI: Interview with CEO Brad Murdoch

This interview features insights from Deskpro CEO Brad Murdoch on the current state of AI in support operations, the barriers to AI adoption in regulated industries, and how Deskpro is shaping the fut...

AI
February 18, 2026 7 min read
From AI Experiments to Real Results in Customer Support

From AI Experiments to Real Results in Customer Support

Organizations are investing in AI solutions to improve their support operations and customer experience, but only 25% of AI projects have delivered their promised ROI, according to an IBM survey of ov...

AICustomer Support
January 30, 2026 6 min read
Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

Based on the hype around AI, you’d think the majority of businesses are actively using AI in every part of their business and especially in their support operations. In reality, most have yet to move ...

AICustomer Support
January 30, 2026 5 min read