Deskpro Blog | Madeline Jacobson (2)

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From basic conversations to HR workflows: Replacing Personio Conversations with Deskpro

HR software company Personio is retiring Conversations, their HR ticketing system, at the end of June 2026. Their plan is to transition customers to Personio Assistant, an AI chatbot intended to defle...

Alternatives

May 5, 2026 3 min read

Replace Jira Service Management Data Center with Deskpro Private

When cloud isn't an option: Replacing Jira Service Management Data Center with Deskpro Private

Jira Service Management is going cloud-only. You don’t have to. Atlassian is sunsetting Jira Service Management (JSM) Data Center, its on-premise help desk product. They stopped selling new licenses i...

Alternatives

April 30, 2026 13 min read

Best Jira alternatives for IT and customer support teams

For enterprises looking for a cloud-based ITSM-only solution, Jira Service Management (JSM) is a solid choice. However, if you’re looking for a ticketing solution for both your IT and customer support...

IT Support

April 15, 2026 13 min read

7 ways to improve support operations with automated help desk workflows

If your support team is relying on fully manual processes to manage their workload–from triaging tickets to writing individual responses for every ticket–it’s not sustainable. And it’s not a good expe...

Customer Support

April 9, 2026 10 min read

Help desk migration: How to switch platforms without disruption

Your current help desk is no longer working for you and your support team. You know you need to make a switch, but you’re not looking forward to the help desk migration process. You’ve got years’ wort...

Blog

April 2, 2026 10 min read

The support leader’s guide to sovereign data and AI

Your help desk vendor has just introduced new AI features that you’re excited to try out: you know that these features will automate repetitive tasks, help your support agents deliver better responses...

Compliance & Security

March 31, 2026 12 min read

Best help desk solutions for remote teams in 2026

Remote work arrangements reached an all-time high during the covid pandemic and have tempered a bit due to return-to-office mandates, but a significant percentage of businesses are still treating remo...

Blog

March 25, 2026 11 min read

Why is a help desk important for growing businesses?

The early stages of customer support for a startup or small business often look something like this: customers reach out to a single email address, and a small team–or single person–manage the request...

Blog

March 19, 2026 8 min read

Smarter support: How regulated industries can adopt AI safely

Support leaders know that AI has the potential to intelligently automate workflows, improve their first response and resolution time, and uplevel their customer experience (CX). But unfortunately, man...

March 17, 2026 7 min read

Knowledge is power: Your help desk tickets should inform your AI

When you get started with any large language model (LLM), you’re using an AI model that’s been trained on massive public data sets—but not your organization’s policies, processes, product information,...

March 12, 2026 6 min read

10 best Intercom alternatives for modern customer support teams

10 Intercom alternatives in 2026 (with pricing compared)

Intercom is well known in the customer support world as a live chat leader. It’s a popular pick for support teams looking for real-time chat capabilities, outbound messaging, and a unified inbox acros...

Blog

March 10, 2026 21 min read

Best Zendesk alternatives for regulated industries

If you were to ask a group of support leaders to name the help desk platforms they’re most familiar with, Zendesk would likely be one of the most-mentioned. A long-time leader in the customer service ...

Blog

March 6, 2026 14 min read

Your chatbot is only as good as what it knows: Why grounded AI matters in support

AI chatbots are a common starting place due to the potential for immediate cost-saving and customer experience benefits. AI chatbots can understand natural language inputs and respond conversationally...

March 4, 2026 7 min read

How to advance your help desk AI maturity

Feeling behind on AI adoption in employee or customer support? You’re actually right where most teams are. According to a recent Deskpro survey of over 220 support and IT leaders, only 37% of organiza...

February 25, 2026 7 min read

How Deskpro Private breaks down the barriers to secure help desk AI: Interview with CEO Brad Murdoch

AI adoption is accelerating across support operations, but support teams in regulated industries face a tough choice: use AI in a limited capacity due to compliance requirements, or don’t use it at al...

AICompliance & Security

February 18, 2026 7 min read

From AI Experiments to Real Results in Customer Support

While there are many reasons AI projects fall short, data privacy and security concerns are often a major culprit. In many cases, a support team evaluates and pilots an AI solution based on features, ...

AICustomer Support

January 30, 2026 6 min read

Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

A recent Deskpro survey of over 220 support and IT leaders found that while 37% of organizations have deployed some level of AI across multiple support functions, 52% are still in exploration or pilot...

AICustomer Support

January 30, 2026 5 min read