From basic conversations to HR workflows: Replacing Personio Conversations with Deskpro

HR software company Personio is retiring Conversations, their HR ticketing system, at the end of June 2026. Their plan is to transition customers to Personio Assistant, an AI chatbot intended to deflect HR tickets. However, this leaves customers who still want or need a structured help desk with a critical workflow gap.

While Personio Assistant may be able to deflect some routine queries, it can’t handle edge cases or sensitive issues that require human assistance. And it doesn’t offer the collaborative capabilities, escalation and approval workflows, and centralized case management that many HR teams need.

Personio Conversations users don’t have to settle for disruption to their case management workflows and a poor employee support experience. Deskpro makes it easy for HR teams to replace Personio Conversations with a secure help desk built for handling sensitive employee requests.

Why use Deskpro as your HR help desk?

Deskpro is a modern, intuitive help desk designed to meet the needs of HR teams. It keeps humans at the heart of your case management and prevents requests from falling through the cracks with structured ticket management, collaboration features, workflow automations, and a centralized workspace.

Replace basic ticketing with real HR workflows

Upgrade from manual ticket assignment and limited automation with Personio Conversations to real HR workflows with Deskpro. Automatically triage tickets, trigger actions and alerts based on custom criteria, and escalate requests based on intent or urgency. Deskpro is highly configurable, letting you build the workflows that align with the ways your HR team works. Reduce manual processes, increase your team’s efficiency, and focus on supporting employees.

Centralize HR requests for easier management

Avoid the chaos of a shared inbox or support requests scattered across different internal channels. With Deskpro, employees can submit requests by email, portal, form, Slack, or Microsoft Teams while HR manages everything from one shared ticketing workspace.

Collaborate on complex, multi-step cases

Make it easy for multiple team members to work together on complex or multi-step requests. Add team members to tickets, write internal notes, and add approval steps and alerts for requests that require sign-off.

Improve the self-service experience

Create a customizable help center so employees can find information on common HR topics like onboarding, parental leave, policies, and employment documents. Use the help center to deflect straightforward queries so your team members have more time to focus on sensitive or complex HR work.

Protect sensitive HR data with granular permissions

Control who has access to what information based on topic, team, department, or ticket type. Keep recruiting, payroll, legal, whistleblowing, and general HR requests separate, ensuring only authorized team members can access sensitive HR cases.

Meet EU data protection requirements

Deskpro offers EU cloud hosting and can support stricter deployment needs, including self-hosting. Our partnership with AWS EU Sovereign Cloud also gives you the option to host Deskpro in a secure sovereign environment, ensuring your business stays compliant with GDPR and other industry- or region-specific data protection requirements.

Migrate without disruption

Getting started with Deskpro can be as easy as keeping your existing HR email addresses and automatically converting emails to tickets. You can gradually introduce additional support channels, such as portals, forms, Slack, or Microsoft Teams, as your needs evolve. If you’d like help, Deskpro offers professional services to make the transition as easy as possible.

The end of Personio Conversations is an opportunity for your HR team

While Personio offers a lot of useful capabilities, their sunsetting of Conversations is leaving customers without a structured way to manage the requests that genuinely need a human touch: sensitive cases, complex multi-step workflows, and situations where an AI chatbot isn't enough. Not all employee issues should be deflected; some need to be handled with care, accountability, and an auditable trail.

Adding Deskpro to your tech stack is an opportunity to give your HR team the dedicated tools they need for successful case management. Deskpro is built to help you manage requests more efficiently, provide employee support that keeps humans in the loop, and control how HR requests and data are handled.

Start a free Deskpro trial or book a demo to see how easy the transition can be.