Why so many support systems become “Frankenstein” help desks

Support setups don’t suddenly break, but they can slowly become harder to manage as workflows, teams, channels, and automations grow over time. Explore why support systems become fragmented, how migra...

Introducing 2025.5!

This release introduces powerful new tools to streamline your workflows, enhance accessibility, and improve communication across Deskpro. With the launch of our DocuSign integration, the new Help Cent...

Say hello to support in Slack and Microsoft Teams

You know the scenario: someone asks a support question in Slack or Teams while you’re in the middle of something. You say “sure, I’ll log that” or set yourself a reminder to do it later.

HR help desk: The complete guide to metrics, tools, & best practices

Note: This blog post was originally published on April 30, 2025. It was most recently updated on August 3, 2026.

What is a customer service chatbot? A guide for support teams

Support teams are handling more requests than ever. In 2025, 34% of support teams saw ticket volumes increase, with organizations processing over 10,000 tickets per month on average. 91% of customer s...

Knowledge Base Construction: How to Efficiently Organize and Manage Information

A well-constructed knowledge base is a fundamental component of any successful business.

B2B customer onboarding: The 5 stages and best practices

Note: This article was originally published on December 14, 2023. It was most recently updated on July 22, 2026.

The Ultimate Guide to Elevating Your Business Through Customer Experience

Hold onto your hats- we're about to dive into the wildly fascinating world of customer experience!

Live chat in customer service: A 2026 guide for support leaders

Live chat is a customer service channel, usually presented to customers through a widget on your website or mobile app, SMS, or messaging tools like WhatsApp. It lets you have real-time conversations ...

On-premise software in 2026: Why leaders are moving back on-prem

Note: This blog post was originally published on October 23, 2023. It was most recently updated on July 22, 2026.

Knowledge management in customer service: A complete guide for support teams

Note: This blog post was originally published on October 16, 2023. It was most recently updated on July 22, 2026.

Exceptional customer service: A support leader's how-to guide

Beyond Tickets: Future of Effective Customer Support

Customer support has, is, and will always be relevant. Gone are the days when investing in customer support teams was considered an afterthought or business cost. Traditional ticketing has morphed int...