Deskpro Sub-Processors (EU)

Last Updated: 18 October 2021

This list outlines the Sub-Processors that You ("Customer" & "Data Controller") agrees can be used by Deskpro ("Data Processor") to assist with Processing Personal Data to perform the Services for Deskpro Cloud that is referenced in the Data Processing Agreement.

If Deskpro intends to utilise a new Sub-Processor that is not on the list below, then it shall give Customers 30 days written notice before it is added as a new Sub-Processor to the Services and this list.

Amazon Web Services, Inc.

Function: Cloud hosting platform
Server Location: EU (Ireland; eu-west-1)
Website: https://aws.amazon.com/about-aws/global-infrastructure/

Google LLC

Function: Support email accounts
Server Location: Global
Website: https://www.gmail.com/

CloudFlare, Inc.

Function: Content Delivery Network (CDN), providing cyber security layers
Server Location: Global
Website: https://www.cloudflare.com/

Pusher, Inc.

Function: Programmatic push notifications
Server Location: EU (Ireland)
Website: https://www.pusher.com/

Elasticsearch BV

Function: Full-text search and analytics engine
Server Location: N/A
Website: https://www.elastic.co/

Hetzner Online GmbH

Function: Web-hosting and virtual machines
Server Location: EU (Germany, Finland)
Website: https://www.hetzner.com/


If you are using Voice & Email (through Deskpro Cloud, as opposed to sending via your own email server) then the following sub-processors are also utilised:

Twilio, Inc.

Function: VoIP Platform
Server Location: Global
Website: https://www.twilio.com/

SendGrid, Inc.

Function: Email sending and receiving
Server Location: Global
Website: https://www.sendgrid.com/

Note: It is not a prerequisite of GDPR to have all Personal Data stored in the EEA, however if the Data Controller requires that no Personal Data leaves the EEA, then steps must be taken to ensure compliance. These include disabling Voice, and ensuring that emails are being sent via your own email servers.

For any further information, please see our Terms of Service, Privacy Policy, Cookie Policy, EULA. Or alternatively, you can email privacy@deskpro.com.

Note - For specific location based Sub-Processor lists see the following:

Sub-Processors US & RoW

Sub-Processors UK