Cookie Policy
Last Updated: 3 September 2025
Download PDFThis Cookie Policy outlines how Deskpro and its affiliates (collectively “Deskpro”, “we”, “us”, “ours”) operate with transparency and diligence with regard to how we use your information. This Cookie Policy covers cookies and tracking tools that are used when you visit our websites, use our products or software, and any additional features as part of the Services that Deskpro makes available to you on a trial or paid basis.
What is a Cookie?
A cookie is a small text file that can be placed on your computer or mobile device when you visit a website, app, or software platform. They are used to identify the browser and activities of your computer or mobile device on the Deskpro Service and other websites. Any cookie that is set by the website, app, or platform owner is known as a “first-party cookie”; a cookie set by parties other than the website, app, or platform owner is known as a “third party cookie.” They are used for things like advertising, analytics, and allow organizations to show adverts on other websites.
Why do we use Cookies?
We use first-party and third-party cookies to (i) enable core functionality, (ii) remember your preferences, (iii) understand usage and improve our Services, and (iv) measure and deliver advertising. We use these technologies in accordance with applicable law and your preferences. This policy does not cover third-party websites or services; please review their privacy/cookie policies.
What types of Cookies can be collected?
Strictly necessary: These cookies are essential for the core functionality of the service such as authentication and session management.
Functional: These cookies enhance features and remember choices such as selected language or fonts.
Performance: These cookies are non-essential but are used to help enhance the performance and functionality of our Websites. Without these cookies. Some functionality may not be possible.
Advertising/Targeting: These cookies are used to create more relevant advertising messages for you. They collect information about your browsing habits to improve your advertising experience.
Social media: Enable sharing/sign-in via social platforms and may support advertising use cases.
Cookies used across Deskpro's websites
Essential Typekit by Adobe Google Tag Manager Deskpro
Analytics Google Analytics Mixpanel GoSquared Segment Pingdom Bugsnag FullStory New Relic HotJar
Performance Drip Google Translate
Advertising HubSpot Google Adwords Conversion Facebook Custom Audience Google Dynamic Remarketing Google Adwords User Lists
Social Media Facebook Connect Gravatar
How to control Cookies
You do not have to accept cookies to use the Deskpro Service. However, if you reject the use of all cookies then certain features on the Deskpro websites may not function properly, which could result in an inferior experience of our Services. You can change your browser settings to manage cookies in a way that suits you, including when you receive cookies or reject cookies altogether. Most browsers are set up to accept cookies by default. To learn more about how to control your cookies, refer to the relevant documentation from your web browser provider:
To learn more about cookies, please visit https://www.aboutcookies.org/.
Other Tracking Technology
We may also use other tracking technologies such as page tags from time to time. These are also known as “tracking pixels” or “gif tags”. They are tiny graphic files that are used to help track website, app, product, or email usage information, for example, how many times a specific email or page has been viewed. Some of these technologies rely on cookies; others may operate without cookies. Rejecting these cookies will limit data collection where supported.
How often do we update our Cookie Policy?
We may update this Cookie Policy from time to time. Material changes will be communicated via the “Last Updated” date at the top of this page. We recommend that you check this page regularly if you wish to stay informed about our use of cookies and other tracking technology.
More Information
If you would like to know more about how Deskpro uses cookies and other tracking technologies, please send your questions to privacy@deskpro.com.