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Deskpro Regional Data Hosting

Last Updated: 29th July 2025

This policy outlines the Regional Data Centers available to You ("Customer" or "Data Controller") that your Deskpro ("Deskpro" or "Data Processor") Cloud account can be hosted in.

Deskpro offers Regional Data Hosting across all Plans.

Our cloud service data-center providers operate state-of-the-art, ISO27001, PCI DSS Level 1, HIPAA, EU-US Privacy Shield, Data Privacy Framework & SOC 2 Type compliant data centers. Automated fire detection and suppression systems are installed in networking, mechanical, and infrastructure areas. All data centers are constructed to N+1 redundancy standards.

Data Center Choice

Team & Professional Plans

For Team and Professional plans, Deskpro offers deployment of Cloud accounts onto data centers located in either the US, EU or UK. Customers can choose which region they wish to exclusively host their data in, as standard.

Enterprise Plan

As part of the Deskpro Enterprise plan, Customers are able to choose, from locations across 6 continents, which data center they would like their data to be hosted on.

Is Data Encrypted?

Yes. Whichever data center that Customers choose to host their data on, is set-up for encrypting data-at-rest and data-in-transit. Lifecycle and permissions of encryption data and keys is managed securely.

Data at Rest

All customer data is stored encrypted on servers (with the AES-256 encryption algorithm).

Data in Transit

Any data that is transmitted into and from the Deskpro platform is encrypted over-the-wire in line with industry best-practices. Web traffic over HTTPS is secured with TLS 1.2 or 1.3 using proven-secure cipher suites.

What type of data is included?

When a Deskpro customer selects their data center location, the core product operates and resides within that chosen geographical region.

  • Ticketing
  • CRM
  • Help Center
  • Tasks
  • Reports
  • Admin
  • Live Chat
  • Messenger
  • Voice* (Currently US-hosting only)

Deskpro may use optional third-party service providers who operate or process data outside of the UK/EU. We ensure that we have the appropriate controls and safeguards in place for the international transfer of this data. We also ensure that all third-party adhere to the appropriate security measures and data privacy obligations to maintain compliance with relevant laws.

Further information can be found on the Technology Partners page of our website - https://www.deskpro.com/legal/sub-processors-eu

What type of data is not included?

To provide optimal customer support worldwide, Deskpro ensures global assistance across various time zones. Our support teams are strategically spread out globally, utilizing the 'follow the sun' approach.

Note: For Customers hosted on EU or UK data centers, our European support team manages your support requirements, adhering strictly to EU/UK GDPR regulations. If you are located in the UK and EU, the support team for out-of-hours support is located within the US. If you would prefer that only UK/EU staff have access to your accounts, please inform your account manager or our support team.

Data that is required for billing and support processes may be transferred outside of your region. This includes:

  • Your Name, Email & credit card data (for billing purposes via PCI compliant solution)
  • Your account admin data (for providing Customer Support)
  • Technical infrastructure data (sent to our monitoring tools)

Non-Deskpro services

Should you opt to add third-party integrations/apps or activation of Non-Deskpro Services, such as social media messaging channels, Service Data may be exchanged with these services. Deskpro cannot control where the Service Data is hosted on these third-party apps or integrations. It is the responsibility of the Customer to check with the appropriate application provider, where they are hosting their data.

Agreed Location of Data Center

By signing below, Deskpro confirms that your data will be stored in the specified data center which is stated below. If you require a Data Processing Agreement, please reach out to our sales team.

Account name:.................................................

Location:..........................................................

Signed for, on behalf of Deskpro

Name:..............................................................

Role:................................................................

Signature:........................................................