Deskpro Sub-Processors

Last Updated: 18 October 2021

This list outlines the Sub-Processors that You ("Customer" & "Data Controller") agrees can be used by Deskpro ("Data Processor") to assist with Processing Personal Data to perform the Services for Deskpro Cloud that is referenced in the Data Processing Agreement.

If Deskpro intends to utilize a new Sub-Processor that is not on the list below, then it shall give Customers 30 days written notice before it is added as a new Sub-Processor to the Services and this list.

Amazon Web Services, Inc.

Function: Cloud hosting platform Server
Location: US, EU, UK depends on cloud plan selected; Enterprise plan can select from 16 locations.
Website: https://aws.amazon.com/about-aws/global-infrastructure/

Twilio, Inc.

Function: VoIP Platform Server
Location: Global
Website: https://www.twilio.com/

Google LLC

Function: Support email accounts
Server Location: Global
Website: https://www.gmail.com/

SparkPost, Inc.

Function: Email delivery service
Server Location: US
Website: https://www.sparkpost.com/

CloudFlare, Inc.

Function: Content delivery network (CDN), providing cyber security layers
Server Location: Global
Website: https://www.cloudflare.com/

Pusher, Inc.

Function: Programmatic push notifications
Server Location: US
Website: https://www.pusher.com

Linode, LLC

Function: Legacy cloud and website servers
Server Location: US
Website: https://www.linode.com/

Elasticsearch BV

Function: Full-text search and analytics engine
Server Location: N/A
Website: https://www.elastic.co/

Hetzner Online GmbH

Function: Web-hosting and virtual machines
Server Location: EU
Website: https://www.hetzner.com/

SendGrid, Inc.

Function: Email sending and receiving
Server Location: Global
Website: https://www.sendgrid.com

For any further information, please see our Terms of Service, Privacy Policy, Cookie Policy, EULA. Or alternatively, you can email privacy@deskpro.com.

Note - For specific location based Sub-Processor lists see the following:

Sub-Processors EU

Sub-Processors UK