Instagram Ticketing System

Respond to social media tickets via Instagram

Receive Instagram support tickets into the helpdesk when you link your business account with Deskpro.

Choose social media customer service software that turns messages into tickets for painless support.

Monitor an Instagram account
Never miss a message from your Business Instagram account without having to leave the helpdesk.
Instagram Ticketing System
Instagram DMs are automatically converted into tickets in the helpdesk for agents to reply to.
Real-time Updates
Get notified in real-time when your customers get in touch with your brand and never miss an update.
Interact with customers
Using Instagram directly from your helpdesk lets you engage with your customers on the platform they love.


Provide the best social media service

Responding to social media tickets in one place is simple with Deskpro's Instagram integration.

Receive Instagram direct messages in your helpdesk and keep customers happy with seamless customer service.

Manage every channel

Social media customer service tool for ticketing

These days customers expect to get in touch with your team for support from any channel, but managing multiple different social media platforms gets increasingly difficult.

Having a helpdesk that improves how you manage DMs and chats provides a more future-proof social solution by centralizing your social media channel.

Improve social support

Get instant with your customer service

Arm your team with the tools to handle social customer service conversations through your Instagram account.

Agents can respond using the helpdesk's automation features to respond to Instagram queries.

Boost customer satisfaction by quickly resolving customer queries via the channels they love.

Social media support software

Software that helps you resolve every query

Every time a customer contacts your support team via Instagram, the messages are converted into tickets in the helpdesk.

A centralized helpdesk system gives your team the best way to manage all the social media channels by routing tickets to the right people at the right time.