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AI assistant tagging a customer's refund complaint with intent and sentiment labels
May 7, 202612 min read

Questions to ask AI help desk solution providers

If you’re in the market for a help desk, you’ll be hard-pressed to find a vendor that isn’t actively promoting their AI capabilities. At this point, having AI is table stakes: what matters is whether ...

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7 ways to improve support operations with automated help desk workflows

7 ways to improve support operations with automated help desk workflows

If your support team is relying on fully manual processes to manage their workload–from triaging tickets to writing individual responses for every ticket–it’s not sustainable. And it’s not a good expe...

Customer Support
April 9, 2026 10 min read
From AI Experiments to Real Results in Customer Support

From AI Experiments to Real Results in Customer Support

While there are many reasons AI projects fall short, data privacy and security concerns are often a major culprit. In many cases, a support team evaluates and pilots an AI solution based on features, ...

AICustomer Support
January 30, 2026 6 min read
Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

Beyond the AI Hype: How to Safely Deploy Customer Support AI in Regulated Industries

A recent Deskpro survey of over 220 support and IT leaders found that while 37% of organizations have deployed some level of AI across multiple support functions, 52% are still in exploration or pilot...

AICustomer Support
January 30, 2026 5 min read