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Why Deskpro doesn’t charge for AI resolutions

If you’re currently using or evaluating AI-powered help desk software, there’s a good chance you’ve encountered resolution-based pricing. Well-known vendors including Zendesk, Help Scout, and Fin (Int...

AI
August 11, 2026 8 min read
Introducing Deskpro Private: It’s time to democratize access to AI for customer and employee service

Introducing Deskpro Private: It’s time to democratize access to AI for customer and employee service

Deskpro has built and perfected a simple way to deploy and manage our help desk platform in private environments, and today I am excited to announce support for any large language model (LLM) in those...

Announcements
November 12, 2025 4 min read
Deskpro's Ongoing Commitment to Security Excellence

Deskpro's Ongoing Commitment to Security Excellence

I'm pleased to share that Deskpro has successfully renewed our ISO 27001 and SOC 2 Type II certifications, completed between May and July 2025. As CEO, I want to personally address why these certifica...

August 21, 2025 3 min read