How support leaders can solve the support agent burnout problem

Support agent burnout is high, contributing to an estimated annual turnover rate of 30-45%. A support agent juggling a growing ticket queue, frustrated customers, and clunky tools while being measured mainly on speed will eventually hit a breaking point, whether that's slower resolutions, disengagement, or leaving the role entirely. Fixing this problem requires more than the occasional office party or mental health day. It requires support leaders to give agents the tools and training they need to reduce stress and be successful in their roles.

In this 45-minute webinar, Hannah Scott, VP of Sales & Customer Success, and Vanessa Klar, Customer Success Manager at Deskpro, share practical guidance for combating agent burnout. Hannah and Vanessa work directly with support leaders navigating the agent experience challenge, and they share best practices for:

• Automating the repetitive tasks that drain support agents
• Giving agents tools to reduce context-switching and meet SLAs
• Training agents on using AI as an assistant while building the human skills AI can’t replicate