Helpdesk Software for better support experiences

What is helpdesk software and why does my organization need it?

Helpdesk software is a simple and effective alternative to managing customer support through clunky email accounts.

Anytime a customer contacts you - be it through email, phone, social, or web chat - Deskpro captures these interactions and displays them all in a simple user interface. Easily establish and nurture meaningful relationships with your customers - no matter how big your team is.

Helpdesk software means better
customer support for almost every industry

Support every product, region, and audience with a single helpdesk.

Our agile, flexible and robust platform is easily tailored to fit your specific needs.

  • Enterprise Provide efficient support at scale for both staff and customers.
  • Retail Connect and support customers at speed, across any channel.
  • IT Teams Customize a powerful helpdesk to streamline IT support and ITIL.
  • SMBs Differentiate your business with great customer support.
  • HR Teams Empower your HR team to make staff happier with internal support.
  • Education Provide outstanding support for both staff, students and alumni.
  • Gaming Nurture and engage with everyone in your player community.
  • Non Profits Streamline operations with affordable helpdesk software.

Are you Cloud or On-Premise?

You can choose which deployment option best fits you and your organization.

Cloud

We run your helpdesk. With Deskpro, you can enjoy your helpdesk in the knowledge that we’ll handle everything.

Run from secure data centers

All updates are automatic

Bandwidth costs covered

On-Premise

Your helpdesk, your way. With Deskpro, you can deploy your helpdesk on your own server infrastructure.

Choose your server infrastructure

Full control of your data

Full source code

The everything helpdesk software

It's almost impossible to collaborate without helpdesk software. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.

Tickets

Say goodbye to confusing and messy support inboxes. All support activity is transparent to everyone in your business, increasing accountability and engendering a new standard of support quality your customers will notice.

Emails to Tickets

Provide better support using intelligent helpdesk automation tools.

Highly Organised

Set custom goals for ticket response times and automatically prompt agents to act when SLAs are at risk.

Complete Control / Transparent & Collaborative

Craft the perfect response in 2 clicks, with canned responses and automate common procedures with macros.

MORE ON TICKETS

Help center

Create, tweak, and use powerful Deskpro automation tools - saving you the pain of completing the same tasks over and over again while increasing consistency.

Help Center

Help users help themselves with a fully-integrated knowledgebase software and 24/7 self-service portal, customized to fit each of your brands.

Knowledgebase

Empower your users with rich-text knowledgebase articles that answer common support queries and FAQs.

Multi-brand

Support multiple brands or child organizations from a single helpdesk.

VIEW HELP CENTER

Live chat

Engage with your customers in real-time with live chat. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.

Real-time Support

Provide your user's with live real-time support, giving them instant answers to questions when they need it the most.

Proactive

Initiate chats with current and potential customers using our easy-to-install chat widget on your website.

More than chat, apps and elements in messenger

Your most important support features are at the user`s fingertips at all times.

MORE ABOUT CHAT

Voice

Resolve issues faster with a fully-integrated call center solution for your helpdesk. You or your colleagues can easily subscribe to updates regarding particular tickets.

Call to ticket

Answered calls automatically create tickets within the helpdesk.

Call centre software

Receive inbound calls directly, or reach out to customers with outbound calls, all within the helpdesk.

Auto attendant

Simple dialpad audio menus allows you to route users to the right department or agent before calls appear in the agent interface.

READ ABOUT VOICE

Ready to get started?

Try Deskpro for free. No credit card required. 30 second signup.

Collaborate with ease

Allow multiple people to work on the same issues at the same time. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.

Shared Inbox

Manage all customer interactions and tickets from a single, shared inbox.

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Notes & @Mentions

Improve collaboration with team members on individual tickets and conversations.

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Agent Instant Messaging

Allow agents to communicate and collaborate within the helpdesk instantly.

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Grow your company

It's almost impossible to collaborate without helpdesk software. Teaming up on customer support is easy with Deskpro. You or your colleagues can easily subscribe to updates regarding particular tickets, or can invite others to assist with trickier issues.

CRM

See full customer conversations with entire message history. All support activity is transparent to everyone in your business, increasing accountability and engendering a new standard of support quality your customers will notice.

Full Picture

Apply labels, custom fields and notes to each organization, or see entire ticket history at-a-glance.

Organization History

Automatically group users together based on the organization they are associated with.

Integrations & Apps

Routinely auto sync new users from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.

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Scale

Provide customer support in different time-zones and languages from one central helpdesk.

Multi-brand

Provide support to different brands, products or services with unique portals you can manage from one helpdesk.

Multi-language

Over 25 languages for agent and portal, plus provide multi-language knowledgebase content.

Department & Teams

Group agents together into multiple teams - within, or even across, different departments.

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Examine and share metrics that matter

Understand metrics that reveal your response times and resolution rates. Dashboards and custom reports mean you can quickly and accurately assess how to improve the performance of your team and the level of support you offer customers.

Live Data

Access to all live data across your helpdesk.

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Custom Reporting

Configure reports that reveal what matters to your helpdesk.

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Dashboards

Create dashboards that show what your organization needs to know about your helpdesk.

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Ready to get started?

Try Deskpro for free. No credit card required. 30 second signup.