With a helpdesk, you’re able to easily establish and nurture meaningful relationships with their customers - even if you are running a business by yourself from a laptop in a coffee shop.
Anytime a customer contacts you - be it through email, phone, social, or web chat - helpdesk software captures these interactions and displays them in a simple user interface
See full customer conversations with entire message history.
All support activity is transparent to everyone in your business, increasing accountability and enabling a new standard of support quality.
Easily manage, organize, filter and label every customer conversation
Core helpdesk functions allow you to make perfect sense of which issues need support most urgently, so you can spend less time searching through heaps of email.
Save tonnes of time when replying to customers or managing tickets
Create, manage, and use automation tools - saving you the pain of completing the same tasks over and over again.
Allow multiple people to work on the same issues at the same time
Internal communication is easy with internal messaging. Colleagues can also easily follow particular tickets or invite others to assist with trickier issues.
Understand metrics like workload, response times and resolution rates
Dashboards and custom reports mean you can quickly and accurately assess how to improve the performance of your team and the level of support you offer customers.
Don’t let the need for a helpdesk sneak up on you before it’s too late. Sign up for a completely free trial with Deskpro, and discover for yourself exactly what a helpdesk can help your business achieve.