Be there for those who need it most

Help your community members with affordable helpdesk software for Non-Profit organizations.

Plus 40% Discount for Non-Profit organizations.

Sign up in 60 seconds. No credit card required.

Charities and communities rely on Deskpro to do their part

USA Soccer
OCEANA
Les Scouts
NHS
Linx
Aurora Mental Health Center
British Dental Association
Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.
Steve SteelNetwork Engineer

Make a difference with helpdesk software for non-profit organizations

Charities, community organizations and Non-Profit’s are constantly challenged with competing priorities. From communication challenges with a highly limited capacity to critical admin tasks.

With Deskpro, you can focus on making a positive impact on the world. Our helpdesk software for Non-Profit organizations brings together all your support requests into a single, intuitive interface - regardless of whether it’s over email, phone, live chat, or social. With Deskpro, you can effortlessly manage support queries from the people who interact with your organization.

Security conscious

Do more to help

Affordable software

Knowledgebase

automations

Focus on making your positive impact on the world

There are plenty of things to think about when running your Non-Profit organization. Worrying about communication with your customers shouldn’t be one of them. Automations within Deskpro help you to achieve a state of customer support calm.

Supercharged support

Save your agents valuable time by configuring triggers that run automatic actions in response to ticket events.

Escalations

Create your own time-based escalations for tickets that have spent too long in a certain state; ensure your SLAs are being met and your community receive prompt responses.

Service Level Agreements

Never let your members down

Monitor your helpdesk response times with SLAs and automate actions to maintain high standards.

Resolve customer issues

Your custom SLAs let you monitor your helpdesk performance; ensure the highest quality support for you community by meeting your ticket response expectation.

We have had such a positive interaction with the Deskpro support team, it's really appreciated. Deskpro's technical support is very responsive and we love that.

Christian Mattart
Webmaster
14 day free trial
No credit card required

Productivity

Free up precious time

Running a non-profit organization means efficiency is key to making an impact, but being as productive as possible is tricky if you’re not equipped with the right software.

Deskpro takes the headache out of managing your support requests. Our software comes with powerful productivity tools, allowing even the busiest of fundraisers to handle support requests with ease.

Mass Actions

Mass actions and macros allow agents to apply the same action to up to 50 tickets at a time. Preventing you from having to respond to the same issue, multiple times.

Snippets

Insert pre-written responses to typical issues with a couple of clicks, and link triggers in tickets using macros.

Follow Ups

Keep in touch with customers, and nudge them to take action with automated follow ups.

Knowledgebase

Let your community help themselves

Do you spend a large amount of time answering the same repetitive questions? Wish you could provide your community with answers they can access whenever it suits them?

Deskpro’s customizable self-service Help Center and Knowledgebase means your customers can answer their own questions, allowing you to focus on what matters. Our software comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service Help Center that lets customers help themselves.

Find out more

FAQs

Post answers to common problems in your Knowledgebase, so that your community can help themselves, freeing up your agents to work on higher priority issues.

Ticket Deflection

Encourage self-service by automatically suggesting articles aligned to ticket issues.

Instant Search

Customers can quickly find articles in the Knowledgebase and resolve their own queries.

on-premise

Your helpdesk, your way

Sometimes you need full control over your helpdesk software. That’s why we leave the choice between an On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like them.

Unlike other leading helpdesk solutions, Deskpro can be deployed on your own server infrastructure or as a fully-hosted Cloud service. We’re confident you know what’s best for your organization.

You're in charge

Host Anywhere

Flexible Configuration

Firewall Friendly

security

Keep your data secure

As a non-profit organization, it’s likely that you handle both the sensitive details of vulnerable individuals and the transactional details of donors. Keeping your data secure is absolutely imperative to ensuring your organization can really make a difference.

Deskpro takes security seriously. You can control exactly who has access to what data, where it is stored and how you share personal information with teams.

Guaranteed Uptime

All Bases Covered

Maximum Control

Safe Hands

We're always here to help you and your team

When you buy Deskpro you’re getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.

Global Customer Support

Our helpdesk support experts are available 24/7 whenever you need it via:

Training & Advice

Help your team get the most from Deskpro with custom onboarding plans, certification exams, and bespoke product consultancy.

Get advice
Installation Services

Seamlessly switch between Cloud and On-Premise deployments and get help migrating your data into Deskpro.

Get in touch
Help Center

Take finding answers into your own hands with access to our comprehensive knowledgebase, guides and videos.

Help Center

Hannah

Paul

Amabel

Matt

Chris

Sarah

Nick

Phil

We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.

Steve Steel
Lead Network Engineer