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Non-Profit

Empower your cause with Help Desk Software for Non-Profits

Streamline operations, prioritize communication, and focus on what matters most - making a difference.

Power your Non-Profit with a 40% discount on technology that enhances your team's day-to-day.

Supporting change makers across the globe

NCT
USA Soccer
Down Syndrome Scotland
Les Scouts
Elder Services of Worcester Area (ESWA)
OCEANA
Volunteers of America Ohio & Indiana (VOAOHIN)

Get started with a 40% Non-Profit discount today

Sign up for a free trial of Deskpro and confirm your Organization's eligibility for our Non-Profit discount.
Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.
Steve Steel Network Engineer

Make a difference with help desk software for non-profit organizations

Empower your non-profit organization with Deskpro's help desk software. Charities, community organizations, and non-profits often face a multitude of challenges, from communication obstacles to managing critical administrative tasks within limited resources.

Deskpro enables you to concentrate on creating a meaningful difference in the world. Our specialized help desk software for non-profit organizations consolidates all support requests into one user-friendly interface, seamlessly integrating emails, phone calls, live chats, and social interactions. With Deskpro at your disposal, efficiently manage support queries from individuals engaging with your organization.

Focus on the impact your Non-Profit can deliver

Running a non-profit organization comes with numerous responsibilities and communication with your community shouldn't be an added burden. Deskpro's automation features enable you to streamline communication making it easier to make an impact.

Escalations

Create time-based escalations for tickets that have spent too long in a certain state; ensure your SLAs are being met and your community receive prompt responses.

We have had such a positive interaction with the Deskpro support team, it's really appreciated. Deskpro's technical support is very responsive and we love that.
Christian Mattart Webmaster, Les Scouts

Productivity

Free up precious time

Running a non-profit organization means efficiency is key to making an impact, but being as productive as possible is tricky if you’re not equipped with the right software.

Deskpro takes the headache out of managing your support requests. Our software comes with powerful productivity tools, allowing even the busiest of fundraisers to handle support requests with ease.

Let your community help themselves

Do you spend a large amount of time answering the same repetitive questions? Wish you could provide your community with answers they can access whenever it suits them.

Deskpro’s customizable self-service Help Center and Knowledge Base means your customers can answer their own questions, allowing you to focus on what matters. Our software comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service Help Center that lets customers help themselves.

Find out more

FAQs

Post answers to common problems in your Knowledge Base, so that your community can help themselves, freeing up your agents to work on higher priority issues.

Ensure your Community's data is kept secure

Protect sensitive information and donor transactions with Deskpro's robust security features. Control data access, storage, and sharing to safeguard your organization's impact.

ISO 27001

Specifies requirements for an ISMS to manage sensitive info securely.

SOC 2 Type II

Reports on control effectiveness over time for Trust Services Criteria.

PCI DSS

Protects payment card holder data from breaches and theft.

GDPR

EU regulation protecting citizens' data and privacy rights.

HIPAA

US law securing protected healthcare information

G-Cloud

UK government initiative promoting cloud public sector use with a procurement framework.

Cloud Security Alliance

Promotes secure cloud environments via best practices.

Cyber Essentials Plus

Scheme ensuring basic level of cybersecurity measures in place.

California Consumer Privacy Act

Enhancing CA residents' privacy rights through stronger consumer protections.

We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.
Steve Steel Network Engineer

FAQs

Frequently asked questions