Champion every step of the customer journey

Deskpro is built with your customers in mind. Dozens of customer-centric features and tools allow you to provide the best experience possible, at every step of the customer journey, all on one single support platform.

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Deskpro supports millions of customers all over the globe

Microsoft
NEC
Garmin
Volkswagen
Vodafone
Spectrum
Sony

Multi-Channel Helpdesk

Make it easy for customers to interact with you

When your customers want to get in touch with you, it needs to be easy. It also needs to be simple for your agents to respond to enquires from different channels.

With a multi-channel helpdesk, like Deskpro, your customers' tickets will never fall through the cracks so your team can provide them with the best support possible.

Email

Every customer conversation is owned, transparent and resolvable.

Social

Support your customers needs on a platform they trust.

Forms

Dynamic forms capture the relevant information your agents need.

Chat

Connect with customers & resolve issues in real-time on live chat.

Voice

21st century customer experience to phone support.

Provide immediate answers with live chat

Establish meaningful relationships with those who need your support by answering their questions in real-time. Live chat is a quick and easy way to provide almost instant support to your customers.

Deskpro comes complete with a fully-integrated helpdesk chat solution that outperforms leading standalone alternatives.

Speedy Resolution

Reach Out

sms

Proactive Replies

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Friendly Chat

Help yourself

Empower your customers with a Knowledgebase

Help your customers to help themselves by publishing articles & FAQs that address their most common customer problems and questions.
Categories
Make it easy for customers to find the help they need by categorizing and grouping knowledgebase articles.
Articles
Publish articles rich with editing functionalities that help your customers find answers they need.

Ticket deflection

Empower customers whilst saving agents' time

Deskpro makes finding answers easier for customers by automatically suggesting relevant articles before they submit a ticket.

This helps them find instant answers and saves them the trouble of having to interact with your agents to find a simple answer.

instant search

Power self-service content with search

Provide customers with quick answers no matter where the search term appears in your content.

Deskpro’s powerful search explores all articles in your Knowledgebase so your customers don't have to waste their time trying to find the most relevant content.

We’re always referring people to our Knowledgebase that contains over 500 articles. Customers love it that they can help themselves at any time, day or night and our agents love it because it reduces the number of tickets we receive.

Mike Wray
President, Mariner Software
14 day free trial
No credit card required

News

Nurture meaningful customer relationships

If you have customers who are enthusiastic about your brand - don’t let their passion dwindle. Engaged customers often make effective evangelists for your business, so ensure they’re always the first to hear about important company news or updates.

Deskpro gives you devoted News posts in your Help Center to share announcements and updates. Our content publishing tools make it easy to update right from the agent interface - no need for a complicated CMS.

Connect and engage your customers with up-to-date News

Keep customers constantly engaged and in-the-know by communicating the most recent news, blog posts and announcements.

Categories

Organize news posts into categories to communicate specific types of content and quickly distinguish them with colors.

Cover Images

Add images to news posts to provide context and a captivating preview.

quality content

Publishing made easy

Author content using rich and easy-to-use publishing with HTML. Moderate content with the ability to draft, approve, publish, and archive articles.

community

Discover how customers feel about your organization

Your customers always have incredibly valuable insights into how you might be able to offer a better service, or improve a product. Make it easy for them to share those insights with you.

Deskpro allows customers to submit public feedback on your help center, and your customer community can upvote their favorite ideas. By empowering customers to be honest, it helps build trust and provide you with useful knowledge about how you could do better.

Community Engagement

Decide how you want to collect ideas. Engage your customer base and organize your Community area with varying Topics. Used for internal and external feedback.

Voting

Customers and agents can vote on the feedback they think is most useful, allowing you to prioritize improvements.

Easy to manage

Within the helpdesk, you can check, track and respond to feedback that customers have submitted via the Help Center.

Use custom feedback statuses so customers can see which feedback you're planning on implementing and when.

Keep customers in-the-know

Customers can follow feedback threads and receive alerts when issues have been addressed by your team.

Truly international support

If your organization is international - make sure your support is, too. You can make every single one of your customers around the globe feel invested in your brand by providing multi-lingual support.

Deskpro lets customers browse your helpdesk and receive notification emails in their own language. We support over 25 languages, allowing you to provide multi-lingual support to your customers, wherever they are.

Ticket Translation

Whatever language customers contact you in, your agents can use one-click translation to understand their support requirements.

International Snippets

Deskpro comes with the ability to translate snippets, so customers still receive the very best answers in their own language.

Help Center

Welcome your customers with a help center in their own language.

Localized Content

Speak the language of your customers and build stronger relationships across the world by publishing articles in different languages.

When a helpdesk just works it is beautiful, and Deskpro did that from day one. Using the Feedback tool has enabled us to find out what our customers are really thinking. The support team at Deskpro have been very helpful and answered all of our questions.

Arnis Morkans
Head of IT, OptiCom
14 day free trial
No credit card required

trackable conversations

Provide instant context for everyone

Every time a customer or agent responds to a particular ticket, replies are all added to the same thread - making it super easy track message history.

Understand customer pain points

Your customers want their issues solved with the least back-and-forth. This means quickly and effectively identifying the nature of their support issue.

Deskpro allows you to set up dynamic customer contact forms, ensuring agents have all the necessary information in order to resolve customer issues with ease.

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Expert Help in Seconds

Route customers to the right person using their dynamic form responses.

Personalized Support

Take out the guesswork by showing customers you know what they need.

Minimize Lengthy Threads

Ask for all the information you need from customers up front and reduce emails.

As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.

Anthony Carter
Head of IT