Champion every step of the customer journey
Deskpro is built with your customers in mind. Dozens of customer-centric features and tools allow you to provide the best experience possible, at every step of the customer journey, all on one single support platform.
Deskpro supports millions of customers all over the globe
Multi-Channel Helpdesk Software
Capture every message seamlessly
Customers want smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.
Voice
Make supporting customers over the phone simple with intelligent call center software
Forms
Dynamic forms capture the relevant information your agents need to solve any issue.
Provide immediate answers with live chat
Establish meaningful relationships with those who need your support by answering their questions in real-time. Live chat is a quick and easy way to provide almost instant support to your customers.
Deskpro comes complete with a fully-integrated helpdesk chat solution that outperforms leading standalone alternatives.
Speedy Resolution
Live chat allows you to resolve issues quickly; keeping your customers happy.
Reach Out
Initiate chats with customers on your site using our easy-to-install chat widget.
Proactive Replies
Agents see what customers are typing so are able to craft responses in no time at all.
Friendly Chat
Send and receive files, use emojis, plus rich text formatting options to send personable, friendly messages.
The customer experience is good and modern especially compared to other solutions available.Matteo FerroniCo-Founder & CTO
Ticket deflection
Empower customers whilst saving agents' time
Deskpro makes finding answers easier for customers by automatically suggesting relevant articles before they submit a ticket.
This helps them find instant answers and saves them the trouble of having to interact with your agents to find a simple answer.
instant search
Power self-service content with search
Provide customers with quick answers no matter where the search term appears in your content.
Deskpro’s powerful search explores all articles in your Knowledgebase so your customers don't have to waste their time trying to find the most relevant content.
We’re always referring people to our Knowledgebase that contains over 500 articles. Customers love it that they can help themselves at any time, day or night and our agents love it because it reduces the number of tickets we receive.Mike WrayPresident, Mariner Software
News
Nurture meaningful customer relationships
If you have customers who are enthusiastic about your brand - don’t let their passion dwindle. Engaged customers often make effective evangelists for your business, so ensure they’re always the first to hear about important company news or updates.
Deskpro gives you devoted News posts in your Help Center to share announcements and updates. Our content publishing tools make it easy to update right from the agent interface - no need for a complicated CMS.
Connect and engage your customers with up-to-date News
Keep customers constantly engaged and in-the-know by communicating the most recent news, blog posts and announcements.
Categories
Organize news posts into categories to communicate specific types of content and quickly distinguish them with colors.
Cover Images
Add images to news posts to provide context and a captivating preview.
quality content
Publishing made easy
Author content using rich and easy-to-use publishing with HTML. Moderate content with the ability to draft, approve, publish, and archive articles.
community
Discover how customers feel about your organization
Your customers always have incredibly valuable insights into how you might be able to offer a better service, or improve a product. Make it easy for them to share those insights with you.
Deskpro allows customers to submit public feedback on your help center, and your customer community can upvote their favorite ideas. By empowering customers to be honest, it helps build trust and provide you with useful knowledge about how you could do better.
Community Engagement
Decide how you want to collect ideas. Engage your customer base and organize your Community area with varying Topics. Used for internal and external feedback.
Voting
Customers and agents can vote on the feedback they think is most useful, allowing you to prioritize improvements.
Easy to manage
Within the helpdesk, you can check, track and respond to feedback that customers have submitted via the Help Center.
Use custom feedback statuses so customers can see which feedback you're planning on implementing and when.
Keep customers in-the-know
Customers can follow feedback threads and receive alerts when issues have been addressed by your team.
Truly international support
If your organization is international - make sure your support is, too. You can make every single one of your customers around the globe feel invested in your brand by providing multi-lingual support.
Deskpro lets customers browse your helpdesk and receive notification emails in their own language. We support over 25 languages, allowing you to provide multi-lingual support to your customers, wherever they are.
Whatever language customers contact you in, your agents can use one-click translation to understand their support requirements.
Ticket Translation
Whatever language customers contact you in, your agents can use one-click translation to understand their support requirements.
International Snippets
Deskpro comes with the ability to translate snippets, so customers still receive the very best answers in their own language.
Help Center
Welcome your customers with a help center in their own language.
Localized Content
Speak the language of your customers and build stronger relationships across the world by publishing articles in different languages.
When a helpdesk just works it is beautiful, and Deskpro did that from day one. Using the Feedback tool has enabled us to find out what our customers are really thinking. The support team at Deskpro have been very helpful and answered all of our questions.Arnis MorkansHead of IT
trackable conversations
Provide instant context for everyone
Every time a customer or agent responds to a particular ticket, replies are all added to the same thread - making it super easy track message history.
Understand customer pain points
Your customers want their issues solved with the least back-and-forth. This means quickly and effectively identifying the nature of their support issue.
Deskpro allows you to set up dynamic customer contact forms, ensuring agents have all the necessary information in order to resolve customer issues with ease.
Route customers to the right person using their dynamic form responses.
Take out the guesswork by showing customers you know what they need.
Ask for all the information you need from customers up front and reduce emails.
The guides feature is one of my favorite things on Deskpro and our customers really love it too.Luke BryantCustomer Support Manager
The best support tool around. Deskpro is fully customizable and dynamic. It is an excellent tool for remote customer support.Christian CantinelliService Manager
Deskpro has revolutionized the way we deliver support to 50,000+ customers. Our developers use Deskpro for capturing bugs, which has eliminated the need for a heavy application like JIRA. Using Deskpro allowed us to set things up exactly how we needed them.Melissa PrattHelpdesk Supervisor
It's the perfect environment to ensure our customers and agents are satisfied - all at fantastic value too. Ten out of ten.Jason VoiceIT Helpdesk Leader
