heading

E-Commerce

Turn your browsers into buyers

Sell more and support customers better with helpdesk software built for ambitious e-commerce teams.

Deskpro helps retailers worldwide support their consumers

Samsung
Siemens
Microsoft
Apple
Sony
P & G
Hotel Chocolat
Arrow
Hornby
Garmin
Volkswagen
Scania
Cult Beauty
Weetabix

Helpdesk software for merchants who want to drive sales

Deskpro is designed to empower the modern-day retailer. Manage all your customer interactions, across all channels, from one single helpdesk.

Whether you want to effectively manage refunds, or simply reduce the frequency of abandoned carts, Deskpro has got you covered.

Secure Customer Data

Keep all transactional information and customer data secure.

Scale Your Business

Support more shoppers without needing to increase your team size.

Live Chat to Success

Resolve sales-sensitive issues and reduce abandoned carts instantly.

Build a Profit Machine

Give your sales and support teams tools to grow your revenue.

After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.
Gareth EdeyTechnology & Support Manager

Security

Keeping your customers data secure

Processing mountains of sensitive shopper information every day produces risks.

Hackers relentlessly try to trawl retail sites for vulnerabilities to gain access to shopper's information, that’s why Deskpro is designed to keep your customer data completely secure.

Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.

All bases covered

Server deployment and maintenance is automated. Leading third-party protection minimises security risks.

Secure cloud

Don't have the resources to host your own server? Our Cloud service is secure and reliable.

Maximum cloud

Define password policies or restrict logins from untrusted IP addresses.

Safe hands

Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.

Reporting

Track the performance of your team, at-a-glance

The best decisions are driven by data. Without it, improving your customer experience is nothing but guesswork. With the help of sophisticated reporting tools, it’s possible to reveal valuable insights, allowing you to keep your team productive and customers happy.

Understand customer behavior with Reporting →

Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.
Robert TankaHead of Technical Operations

24/7 self-service

Self-service support for smart shoppers

Customer queries can be repetitive in nature and seemingly never-ending. Deskpro is built to promote efficient self-service by allowing you to build your own rich Knowledgebase that lets your customers find answers to common issues in your published articles.

live chat

Grow your sales, engage your customers

Today’s consumers expect their online retail experiences to be seamless; whether they’re making a purchase or a product inquiry.

With the global average for cart abandonment at over 77%, improving the customer journey and engaging shoppers to complete purchases is essential.

Deskpro’s Messenger feature uses the chat widget to proactively engage with shoppers in real-time and offer help whenever they need it.

Find out more →

Valuable Insights

Every conversation is an opportunity

See what customers are typing in real-time before they press send. Your agents can find an answer and reply faster. Identify a customer’s real mood by seeing what they delete, as well as what they send.

Deskpro really has been a much better platform than any of the other CRM ticketing systems we tried.
Mark FrankfurtFounder & CEO

productivity

Become an e-commerce superhero with your powerful helpdesk

We understand that your helpdesk needs to be as easy-to-use as possible, whilst helping you juggle sales, support and operations. Deskpro makes clearing tickets an absolute breeze, helping you resolve your customers' issues in minutes, not days.

Our powerful automations make life easier for agents, so they can focus less on admin, and more on building meaningful customer relationships.

teamwork & collaboration

Great customer support is all about teamwork

Team up to resolve customer issues effectively and efficiently with open and collaborative messaging; eliminating the need for alternative professional messaging systems.

Instant Messaging is great for agents to have discussions with more senior agents via group or one-on-one chats.

Other ecommerce heroes that use Deskpro

We're always here to help you and your team

When you buy Deskpro you're getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.
John
Hannah
Paul
Matt
Capterra RatingG2 Medal
Phil
Christine
David
Ross
It was very difficult to find an application that supported our multiple branding needs. I have the lowest number of agents on my team for years, but we're still able to maintain support requests effectively because of Deskpro. Customers contacting different brands automatically get connected to the most appropriate agents without having to go through a process that generates friction for them.
Matt GoldfarbExecutive Director of Technical Product Support
It's the perfect environment to ensure our customers and agents are satisfied - all at fantastic value too. Ten out of ten.
Jason VoiceIT Helpdesk Leader
After four years, we’ve come to understand that Deskpro helpdesk software is an integral part of our processes for everybody here. The whole team uses Deskpro every day to help support our customers and improve our service to clients.
Mike WrayPresident
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad AmraouiSystems Engineer

Try Deskpro for your organization