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Convert visitors into repeat customers with help desk software

Elevate your sales and support with help desk software built for e-commerce from a platform integrated with Shopify and leading CRM solutions.

Keep buyers engaged and satisfied with Deskpro's omnichannel solution with in-built live chat.

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Why does your e-commerce team need a help desk?

Enhanced Customer Experience

Your CRM stores prospect and customer data in one place so your team can understand customer history and preferences to provide exceptional, personalized service.

Centralized Customer Support

Manage all customer interactions: email, live chat, social media, and phone — from one unified platform. Ensure no communication is missed and maintain high service standards across all channels.

Seamless Integrations

Integrate seamlessly with your existing sales platforms and e-commerce tools to create a cohesive ecosystem where all your business tools work together to enhance productivity and service quality.

Streamlined Operations

Automate repetitive tasks like ticket assignments and follow-ups. Save time, increase efficiency, and with no customer requests falling through the cracks your team can focus on strategic activities.

forge customer connections

Help desk software for merchants who want to drive sales

Deskpro is designed to empower the modern-day retailer. Manage all your customer interactions, across all channels, from one single help desk.


Secure Customer Data
Keep all transactional information and customer data secure.
Scale Your Business
Support more shoppers without needing to increase your team size.
Live Chat to Success
Resolve sales-sensitive issues and reduce abandoned carts instantly.
Build a Profit Machine
Give your sales and support teams tools to grow your revenue.
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.
Gareth Edey Technology & Support Manager

Security

Keep customer data secure

Processing mountains of sensitive shopper information every day produces risks.

Hackers relentlessly try to trawl retail sites for vulnerabilities to gain access to shopper's information, that’s why Deskpro is designed to keep your customer data completely secure.

Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.

All bases covered
Server deployment and maintenance is automated, and third-party protection minimizes security risks.
Secure cloud
Don't have the resources to host your own server? Our Cloud service is secure and reliable.
Maximum cloud
Define password policies or restrict logins from untrusted IP addresses.
Safe hands
Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.

Reporting

Track the performance of your team, at-a-glance

The best decisions are data-driven. Without it, improving your customer experience is nothing but guesswork. With the help of sophisticated reporting tools, it’s possible to reveal valuable insights, allowing you to keep your team productive and customers happy.

Understand customer behavior with Reporting →

Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.
Robert Tanka Head of Technical Operations

24/7 self-service

Self-service support for smart shoppers

Customer queries can be repetitive in nature and seemingly never-ending. Deskpro is built to promote efficient self-service by allowing you to build your own rich Knowledge Base that lets your customers find answers to common issues in your published articles.

live chat

Grow sales and engage customers

Today’s consumers expect their online retail experiences to be seamless; whether they’re making a purchase or a product inquiry.

With the global average for cart abandonment at over 77%, improving the customer journey and engaging shoppers to complete purchases is essential.

Deskpro’s Messenger feature uses the chat widget to proactively engage with shoppers in real-time and offer help whenever they need it.

Find out more →

Valuable insights

Every conversation is an opportunity

See what customers are browsing and typing in real-time before they press send. Your agents can find an answer and reply faster.

Identify a customer’s mood by seeing what they delete and what they send.


Deskpro really has been a much better platform than any of the other CRM ticketing systems we tried.
Mark Frankfurt Founder & CEO

productivity

Become an e-commerce superhero with your powerful help desk

We understand that your help desk needs to be as easy-to-use as possible, whilst helping you juggle sales, support and operations. Deskpro makes clearing tickets an absolute breeze, helping you resolve your customers' issues in minutes, not days.

Our powerful automations make life easier for agents, so they can focus less on admin, and more on building meaningful customer relationships.

teamwork & collaboration

Great customer support is all about teamwork

Team up to resolve customer issues effectively and efficiently with open and collaborative messaging; eliminating the need for alternative professional messaging systems.

Instant Messaging is great for agents to have discussions with more senior agents via group or one-on-one chats.

We manage a number of separate brands, and it's important to us to keep these separate when it comes to tracking how customers interact with them. This allows us to trace different entry points across our entire organization.
Matt Goldfarb Executive Director of Support