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Sell more and support customers better with helpdesk software built for ambitious e-commerce teams.
Deskpro helps retailers worldwide support their consumers
Know your customers
Helpdesk software for merchants who want to drive sales
Deskpro is designed to empower the modern-day retailer. Manage all your customer interactions, across all channels, from one single helpdesk.
Whether you want to effectively manage refunds, or simply reduce the frequency of abandoned carts, Deskpro has got you covered.
Secure Customer Data
Keep all transactional information and customer data secure.
Scale Your Business
Support more shoppers without needing to increase your team size.
Live Chat to Success
Resolve sales-sensitive issues and reduce abandoned carts instantly.
Build a Profit Machine
Give your sales and support teams tools to grow your revenue.
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.Gareth EdeyTechnology & Support Manager
Security
Keeping your customers data secure
Processing mountains of sensitive shopper information every day produces risks.
Hackers relentlessly try to trawl retail sites for vulnerabilities to gain access to shopper's information, that’s why Deskpro is designed to keep your customer data completely secure.
Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.
All bases covered
Server deployment and maintenance is automated. Leading third-party protection minimises security risks.
Secure cloud
Don't have the resources to host your own server? Our Cloud service is secure and reliable.
Maximum cloud
Define password policies or restrict logins from untrusted IP addresses.
Safe hands
Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.
Reporting
Track the performance of your team, at-a-glance
The best decisions are data-driven. Without it, improving your customer experience is nothing but guesswork. With the help of sophisticated reporting tools, it’s possible to reveal valuable insights, allowing you to keep your team productive and customers happy.
Real-time dashboards provide instant feedback on how your support team are performing over tickets and chat.
Track the metrics that really matter to your store and build your own custom reports.
Monitor customer satisfaction scores across tickets and agents to discover opportunities for improvement.
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.Robert TankaHead of Technical Operations
24/7 self-service
Self-service support for smart shoppers
Customer queries can be repetitive in nature and seemingly never-ending. Deskpro is built to promote efficient self-service by allowing you to build your own rich Knowledgebase that lets your customers find answers to common issues in your published articles.
live chat
Grow sales and engage customers
Today’s consumers expect their online retail experiences to be seamless; whether they’re making a purchase or a product inquiry.
With the global average for cart abandonment at over 77%, improving the customer journey and engaging shoppers to complete purchases is essential.
Deskpro’s Messenger feature uses the chat widget to proactively engage with shoppers in real-time and offer help whenever they need it.
Valuable insights
Every conversation is an opportunity
See what customers are browsing and typing in real-time before they press send. Your agents can find an answer and reply faster.
Identify a customer’s mood by seeing what they delete and what they send.
Deskpro really has been a much better platform than any of the other CRM ticketing systems we tried.Mark FrankfurtFounder & CEO
productivity
Become an e-commerce superhero with your powerful helpdesk
We understand that your helpdesk needs to be as easy-to-use as possible, whilst helping you juggle sales, support and operations. Deskpro makes clearing tickets an absolute breeze, helping you resolve your customers' issues in minutes, not days.
Our powerful automations make life easier for agents, so they can focus less on admin, and more on building meaningful customer relationships.
teamwork & collaboration
Great customer support is all about teamwork
Team up to resolve customer issues effectively and efficiently with open and collaborative messaging; eliminating the need for alternative professional messaging systems.
Instant Messaging is great for agents to have discussions with more senior agents via group or one-on-one chats.
We're always here to help you and your team
We manage a number of separate brands, and it's important to us to keep these separate when it comes to tracking how customers interact with them. This allows us to trace different entry points across our entire organization.Matt GoldfarbExecutive Director of Technical Product Support
It's the perfect environment to ensure our customers and agents are satisfied - all at fantastic value too. Ten out of ten.Jason VoiceIT Helpdesk Leader
After four years, we’ve come to understand that Deskpro helpdesk software is an integral part of our processes for everybody here. The whole team uses Deskpro every day to help support our customers and improve our service to clients.Mike WrayPresident
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.Mohamed Jad AmraouiSystems Engineer
