Hannah
Turn visitors browsing your store, into shoppers
Sell more and support customers better with helpdesk software built for ambitious e-commerce teams.
Global stores rely on Deskpro everyday
Helpdesk software for merchants who want to drive sales
Deskpro is designed to empower the modern-day retailer. Manage all your customer interactions, across all channels, from one single helpdesk.
Whether you want to effectively manage refunds, or simply reduce the frequency of abandoned carts, Deskpro has got you covered.
Secure Customer Data
Scale Your Business
Live Chat to Success
Build a Profit Machine
After using Deskpro for over six years, we're really happy. The software is constantly being updated with new, useful features.
Gareth Edey
Technology & Support Manager
Technology & Support Manager
14 day free trial
No credit card required
Security
Keeping your customers data secure
Processing mountains of sensitive shopper information every day produces risks.
Hackers relentlessly try to trawl retail sites for vulnerabilities to gain access to shopper's information, that’s why Deskpro is designed to keep your customer data completely secure.
Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.
All bases covered
Secure cloud
Maximum cloud
Safe hands
Reporting
Track the performance of your team, at-a-glance
The best decisions are driven by data. Without it, improving your customer experience is nothing but guesswork. With the help of sophisticated reporting tools, it’s possible to reveal valuable insights, allowing you to keep your team productive and customers happy.
Deskpro is a great tool and helps our teams to collaborate better. We make data-driven decisions using the reports, to keep improving for our users.
Robert Tanka
Head of Technical Operations
Head of Technical Operations
14 day free trial
No credit card required
24/7 self-service
Self-service support for smart shoppers
Customer queries can be repetitive in nature and seemingly never-ending. Deskpro is built to promote efficient self-service by allowing you to build your own rich Knowledgebase that lets your customers find answers to common issues in your published articles.
Knowledgebase
Create an article once that solves an issue for hundreds of customers in the future. Reduce the number of tickets created and save your agents' time.
Instant Search
Powerful search across the whole Knowledgebase gives your customers instant answers. Intelligent search suggests articles as the customer is typing.
Ticket Deflection
Reduce incoming tickets by automatically suggesting relevant articles to customers before they submit a ticket.
live chat
Grow your sales, engage your customers
Today’s consumers expect their online retail experiences to be seamless; whether they’re making a purchase or a product inquiry.
With the global average for cart abandonment at over 77%, improving the customer journey and engaging shoppers to complete purchases is essential.
Deskpro’s Messenger feature uses the chat widget to proactively engage with shoppers in real-time and offer help whenever they need it.
Branded Widget
Customize the look and feel of your Messenger widget. Choose colors, themes and a logo to align live chat with your brand identity.
Reach Out Proactively
Engage with potential customers whilst they're browsing and nudge them to speak to a sales rep by inviting visitors to start a live chat when they land on your webpage.
A Friendly Face
Agents can easily send snippets, attachments, URLs, and emojis as part of their responses.
Valuable Insights
Every conversation is an opportunity
See what customers are typing in real-time before they press send. Your agents can find an answer and reply faster. Identify a customer’s real mood by seeing what they delete, as well as what they send.
We heavily vetted several applications, and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.
Matt Goldfarb
Executive Director of Support
Executive Director of Support
14 day free trial
No credit card required
productivity
Become an e-commerce superhero with your powerful helpdesk
We understand that your helpdesk needs to be as easy-to-use as possible, whilst helping you juggle sales, support and operations. Deskpro makes clearing tickets an absolute breeze, helping you resolve your customers' issues in minutes, not days.
Our powerful automations make life easier for agents, so they can focus less on admin, and more on building meaningful customer relationships.
Mass Actions and Macros allow agents to apply the same multiple process action to up to 50 tickets at a time. Preventing you from having to respond to the same issue, multiple times.
Mass Actions and Macros allow agents to apply the same multiple process action to up to 50 tickets at a time. Preventing you from having to respond to the same issue, multiple times.
Agents can use Snippets to insert pre-written personalized text with just a couple of clicks.
Ensure agents are doing everything they can to help resolve a customer's issue. Set reminders and prompt agent activity with multiple time-based actions.
Mass Actions
Mass Actions and Macros allow agents to apply the same multiple process action to up to 50 tickets at a time. Preventing you from having to respond to the same issue, multiple times.
Snippets
Agents can use Snippets to insert pre-written personalized text with just a couple of clicks.
Follow Ups
Ensure agents are doing everything they can to help resolve a customer's issue. Set reminders and prompt agent activity with multiple time-based actions.
teamwork & collaboration
Great customer support is all about teamwork
Team up to resolve customer issues effectively and efficiently with open and collaborative messaging; eliminating the need for alternative professional messaging systems.
Instant Messaging is great for agents to have discussions with more senior agents via group or one-on-one chats.
Other ecommerce heroes that use Deskpro
We're always here to help you and your team
When you buy Deskpro you're getting more than just software. We’re here to support you every step of the way, from regular software updates to support, training and advice.
Global Customer Support
Our helpdesk support experts are available 24/7 whenever you need it via:
Training & Advice
Help your team get the most from Deskpro with custom onboarding plans, certification exams, and bespoke product consultancy.
Get adviceInstallation Services
Seamlessly switch between Cloud and On-Premise deployments and get help migrating your data into Deskpro.
Get in touchHelp Center
Take finding answers into your own hands with access to our comprehensive knowledgebase, guides and videos.
Help Center
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad Amouri
Senior Lead IT Engineer
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