The world’s biggest gaming communities are powered by Deskpro
Nurture your player community
Fostering massive communities of enthusiastic players, remaining within budget, and handling a wide range of sensitive support issues is no mean feat.
With Deskpro, you can turn your casual players into die-hard evangelists of your franchise. Our helpdesk software for gaming brings together all your support requests into a single, intuitive interface - regardless of whether it’s over email, phone, live chat or social.
Hack into your teams productivity
Video games have evolved to be more social over the years. People used to play by themselves, but now there are millions of people across the globe playing together.
If you receive support requests around the clock, from all over the world, you need a solution that prioritizes agent productivity and automation. See how you can boost your productivity with Deskpro's automations.
Save hours by configuring powerful triggers that run automatic actions in response to ticket events.
Triggers enable your helpdesk to streamline the organization of your tickets; create these automations once and then let Deskpro handle the rest.
Set up time-based escalations for tickets that have spent too long in a certain state and ensure your SLAs are being met.
Reduce support lag
Create customized macros that boost your agents' productivity. Level up your common helpdesk processes using macros, which automatically carry out a series of predefined actions.
Automate everyday tasks by running complex combinations of necessary actions at the click of a button.
Respond at scale
Don't limit yourself; let agents update and communicate with your community of players all at once with mass actions that simplify mass communication and save your agents time.
Mass actions help agents respond to up to 50 tickets with the same response; perfect for updating players about outages.
Perfect responses, every time
Quickly insert pre-written responses to typical issues with a couple of clicks with your custom snippet library. Help your agents send the perfect personalized responses every time.
self-service help center
Empower your players to help themselves
Gaming has evolved over time from solitary experiences into live, ‘always on’ worlds with millions of players, with super-engaged communities that have grown around them. This means you’re going to be receiving support requests around the clock, from all over the world.
Deskpro comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service Help Center that lets your players help themselves. Leaving you and your agents more time to be more productive.
Create a collaborative community of team players
Your players all love to communicate with one another and lend a helping hand. With Deskpro, your Community provides a friendly and collaborative forum for players to communicate with one another.
Let your customers team up and collaborate on suggestions and feedback; on a forum that lets them be a part of the conversation. Keep the spirit of team work alive; by letting players answer each other's questions and comment on each other's posts.
Give your community quick access to common questions
Help your customers to help themselves by publishing articles & FAQs that address their most common customer problems and questions.
Direct your community to the content they need
Reduce incoming tickets by automatically suggesting relevant articles to customers before they submit a ticket. Giving your support team more time to fix high-priority issues that need extra attention.
Searching for answers made easy
Give players instant answers with powerful search across the whole knowledgebase. Intelligent search suggests articles as the customer is typing.
apps & integrations
Seamless helpdesk integrations
Managing gaming communities means making sure the vital tools are in place and connected to your helpdesk, so your team can support players effectively.
Whether you automatically want to flag bugs in Trello, or seamlessly connect Deskpro with your player database, we make integrating your helpdesk with your existing applications as easy as possible.
Migrating to Deskpro was plain sailing. We didn’t have any issues, it was painless and having regular upgrades of the software is fantastic, it improves every time.
Multiple titles, one helpdesk
Whether it’s handling product keys for a new release or rolling out patch updates for your most popular game, Deskpro makes it possible to create and customize multi-branded Help Centers. Allowing you to offer dynamic support to all your players - using a single helpdesk solution for your agents.
Create Knowledgebase articles, news posts and downloads.
Each game can have its own Help Center, so players find solutions easily.
Brand each Help Center with different logos, colors, fonts and layouts.
Assign agents to certain titles, guaranteeing players the best support.
Protect your community
Processing massive amounts of transactional data every day, and the increasing value associated with player accounts, means your software investments need to be incredibly secure.
Deskpro always gets a highscore for security. We offer both On-Premise and Cloud helpdesk deployments. Our Cloud servers operate with bank-level security technology and can be hosted on AWS in either the US, EU or UK. If situations change, you can easily switch between deployment options.
We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out top. Moving from Outlook to Deskpro gave us visibility and has saved us countless hours by automating complex routing.