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Level up your customer support

Manage player communities effortlessly with powerful helpdesk software for gaming. Don’t let your support lag behind the competition.

The world’s biggest gaming communities are powered by Deskpro

Cyan Worlds
Valve
Progress Play
Magnet Gaming
Innova
tain
Ainsworth Gaming
Askott Entertainment
Playzo

Nurture your player community

Fostering massive communities of enthusiastic players, remaining within budget, and handling a wide range of sensitive support issues is no mean feat.

With Deskpro, you can turn your casual players into die-hard evangelists of your franchise. Our helpdesk software for gaming brings together all your support requests into a single, intuitive interface - regardless of whether it’s over email, phone, live chat or social.

Boost your productivity

Combine powerful automations to help you solve customers' tickets seamlessly.

Promote self-service

Utilize your Knowledgebase to reduce strain on agents and get quick solutions for customers.

Enrich your network

Smoothly integrate a whole host of apps and integrations with our simple integrations.

Separate your products

Support players across multiple Help Centers for your different products and games.

Productivity

Hack into your teams productivity

Video games have evolved to be more social over the years. People used to play by themselves, but now there are millions of people across the globe playing together.

If you receive support requests around the clock, from all over the world, you need a solution that prioritizes agent productivity and automation. See how you can boost your productivity with Deskpro's automations.

Triggers

Supercharged support

Save hours by configuring powerful triggers that run automatic actions in response to ticket events.

Triggers enable your helpdesk to streamline the organization of your tickets; create these automations once and then let Deskpro handle the rest.

Escalations

Set up time-based escalations for tickets that have spent too long in a certain state and ensure your SLAs are being met.

Macros

Reduce support lag

Create customized macros that boost your agents' productivity. Level up your common helpdesk processes using macros, which automatically carry out a series of predefined actions.

Macros

Automate everyday tasks by running complex combinations of necessary actions at the click of a button.

Mass Actions

Respond at scale

Don't limit yourself; let agents update and communicate with your community of players all at once with mass actions that simplify mass communication and save your agents time.

Mass Actions

Mass actions help agents respond to up to 50 tickets with the same response; perfect for updating players about outages.

Snippets

Perfect responses, every time

Quickly insert pre-written responses to typical issues with a couple of clicks with your custom snippet library. Help your agents send the perfect personalized responses every time.

self-service help center

Empower your players to help themselves

Gaming has evolved over time from solitary experiences into live, ‘always on’ worlds with millions of players, with super-engaged communities that have grown around them. This means you’re going to be receiving support requests around the clock, from all over the world.

Deskpro comes with sophisticated content authoring and publishing tools, so you can effortlessly create a self-service Help Center that lets your players help themselves. Leaving you and your agents more time to be more productive.

Community Forum

Create a collaborative community of team players

Your players all love to communicate with one another and lend a helping hand. With Deskpro, your Community provides a friendly and collaborative forum for players to communicate with one another.

Let your customers team up and collaborate on suggestions and feedback; on a forum that lets them be a part of the conversation. Keep the spirit of team work alive; by letting players answer each other's questions and comment on each other's posts.

Give your community quick access to common questions

Help your customers to help themselves by publishing articles & FAQs that address their most common customer problems and questions.

Direct your community to the content they need

Reduce incoming tickets by automatically suggesting relevant articles to customers before they submit a ticket. Giving your support team more time to fix high-priority issues that need extra attention.

Searching for answers made easy

Give players instant answers with powerful search across the whole knowledgebase. Intelligent search suggests articles as the customer is typing.

apps & integrations

Seamless helpdesk integrations

Managing gaming communities means making sure the vital tools are in place and connected to your helpdesk, so your team can support players effectively.

Whether you automatically want to flag bugs in Trello, or seamlessly connect Deskpro with your player database, we make integrating your helpdesk with your existing applications as easy as possible.

Built-in Apps

A library of 1000+ bespoke apps and integrations and in-built Zapier automations.

Far-reaching Triggers

Create automatic triggers for events within your helpdesk with webhook actions.

Easy App Framework

Easily code your own widgets and apps using simple Javascript and HTML.

Full REST API

Retrieve, create and update data; automate tasks or integrate with systems.

Migrating to Deskpro was plain sailing. We didn’t have any issues, it was painless and having regular upgrades of the software is fantastic, it improves every time.

Jonathan Bonnici
Technical Support
14 day free trial
No credit card required

multi-brand

Multiple titles, one helpdesk

Whether it’s handling product keys for a new release or rolling out patch updates for your most popular game, Deskpro makes it possible to create and customize multi-branded Help Centers. Allowing you to offer dynamic support to all your players - using a single helpdesk solution for your agents.

Find out more about Multi-Brand

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Unique Content

Create Knowledgebase articles, news posts and downloads.

Departmental Support

Each game can have its own Help Center, so players find solutions easily.

Custom Branding

Brand each Help Center with different logos, colors, fonts and layouts.

Expert Agents

Assign agents to certain titles, guaranteeing players the best support.

security

Protect your community

Processing massive amounts of transactional data every day, and the increasing value associated with player accounts, means your software investments need to be incredibly secure.

Deskpro always gets a highscore for security. We offer both On-Premise and Cloud helpdesk deployments. Our Cloud servers operate with bank-level security technology and can be hosted on AWS in either the US, EU or UK. If situations change, you can easily switch between deployment options.

Guaranteed Uptime

Because we take our security seriously, Deskpro can guarantee over 99.99% uptime on Enterprise.

Maximum Control

Define password policies, or restrict logins from untrusted IP addresses.

All Bases Covered

Integrate your helpdesk with your IT team. Deployment and maintenance of our servers is automated.

Safe Hands

Our data centers are regularly audited to meet SSAE16 SOC 1 Type I physical security standard.

We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out top. Moving from Outlook to Deskpro gave us visibility and has saved us countless hours by automating complex routing.

Chris Evans
VP of IT Operations