Social Media Ticketing

Streamline social media customer service interactions

Deskpro helps organizations enhance social media customer service efforts across the platforms customers love, by facilitating efficient management, improving response times, and providing valuable insights.

Social media ticketing

The social help desk platform

Enhance customer satisfaction by interacting with customers on the platform they love the most. Customer messages on your social media pages become actionable tickets you can respond to from the help desk.

Respond and resolve from the familiar interface of your help desk directly to your customers' favorite social media channels.

Twitter Help Desk Integration

Team up on support with Twitter ticketing

Reply to customers who tweet inquiries or @ mention your brand, or respond to their direct messages straight from your help desk.

Provide a centralized social media customer support experience with Deskpro's Twitter integration.

Whatsapp Help Desk Integration

Support customers directly via WhatsApp

Your customers can message you through Whatsapp, and the messages will automatically convert into tickets in your help desk, while your replies will be sent straight to their accounts.

Facebook Customer Support

Support users with Facebook integration

Provide excellent customer service by allowing customers to message your brands page on Facebook; easily automate replies and chat with customers from your help desk platform.

Instagram help desk integration

Instant support with Instagram ticketing

Instagram DMs to your business Instagram account become actionable help desk tickets that your agents can smoothly resolve.

Enhance customer satisfaction by providing exceptional social media customer service with Deskpro's Instagram integration.

SMS Help Desk Integration

Enable SMS support for your help desk

Let your customers text their way into your help desk. Enable SMS ticketing so your customers can quickly and conveniently get in touch with your customer service team.

Enhance customer satisfaction with all the convenience of text messaging, that ends in quick and easy ticket resolution for your customers.

Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad Amraoui Systems Engineer

Frequently Asked Questions