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Social

Help your customers on the platforms they love most

Deskpro's social media integrations with WhatsApp, Twitter, and SMS help you communicate seamlessly with your customers on their favorite platforms.

Centralized Support

Deliver a consistent customer experience across all support channels.

Faster Resolutions

Respect your customers’ time by resolving issues in near real-time.

Acknowledge Everyone

Respond to every post or review to ensure your customers are being heard.

SMS

Simplify your social interactions with one centralized helpdesk

Let your customers text their way into your helpdesk. Enable SMS communication so your customers can quickly and conveniently get in touch with your support team.

All the convenience of text messaging that ends in quick and easy ticket resolution for your customers; respond and resolve from the familiar interface of your helpdesk directly to your customers text messages.

Twitter

Your social media helpdesk software

Interact with your customers on the platform they love the most. Customer contributions to your social media pages become actionable tickets, which you can respond to from your helpdesk.

Reply to customer tweet enquiries or respond to their instant messages in their direct messages from within your helpdesk.

Whatsapp

Respond to your customers directly

Your customers can text you through Whatsapp and the messages will register as a ticket in your helpdesk, whilst your replies will be sent straight to their account.

Facebook

Create more friendly customer interactions

Let customers interact with you by messaging your brands page on Facebook; easily automate replies and chat with customers from your helpdesk platform.

Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad AmraouiSystems Engineer
We heavily vetted several applications and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.
Matt GoldfarbExecutive Director of Support
Deskpro by far excelled over the other helpdesks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.
Anthony CarterHead of IT
The interface is so useful and easy to understand, Deskpro is one of the easiest helpdesk softwares I have used.
Darren BanfiSenior IT Security Analyst

Try Deskpro for your organization