Social Media Ticketing

Help customers on platforms they love

Deskpro's social media integrations with WhatsApp, Twitter, Facebook, and SMS help you communicate seamlessly with your customers on their favorite platforms.

Centralized Support

Deliver a consistent customer experience across all support channels.

Faster Resolutions

Respect your customers’ time by resolving issues in near real-time.

Acknowledge Everyone

Respond to every post or review to ensure your customers are being heard.

Social media ticketing

The social helpdesk platform

Interact with customers on the platform they love the most. Customer messages on your social media pages become actionable tickets you can respond to from the helpdesk.

Respond and resolve from the familiar interface of your helpdesk directly to your customers' favorite social platforms.

Twitter Helpdesk Integration

Team up on support with Twitter ticketing

Reply to customers who tweet inquiries or @ mention your brand, or respond to their direct messages straight from your helpdesk.

Provide a centralized social support experience with Deskpro's Twitter integration.

Whatsapp Helpdesk Integration

Support customers directly via WhatsApp

Your customers can message you through Whatsapp, and the messages will automatically convert into tickets in your helpdesk, while your replies will be sent straight to their accounts.

Facebook Customer Support

Support users with Facebook integration

Let customers interact with you by messaging your brands page on Facebook; easily automate replies and chat with customers from your helpdesk platform.

Instagram helpdesk integration

Instant support with Instagram ticketing

Instagram DMs to your business Instagram account become actionable helpdesk tickets that your agents can smoothly resolve.

Provide exceptional social media customer service with Deskpro's Instagram integration.

SMS Helpdesk Integration

Enable SMS support for your helpdesk

Let your customers text their way into your helpdesk. Enable SMS ticketing so your customers can quickly and conveniently get in touch with your support team.

With all the convenience of text messaging, that ends in quick and easy ticket resolution for your customers.

Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad AmraouiSystems Engineer
We heavily vetted several applications and found Deskpro was the right choice to support our multi-branding needs. Customers contacting us via different brands automatically get connected to the most appropriate agents.
Matt GoldfarbExecutive Director of Support
Deskpro by far excelled over the other helpdesks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.
Anthony CarterHead of IT
The interface is so useful and easy to understand, Deskpro is one of the easiest helpdesk softwares I have used.
Darren BanfiSenior IT Security Analyst

Frequently Asked Questions