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AutomationsPowerful workflow automations
All the tools your team needs to resolve any issue. Boost efficiency with powerful automations that reduce manual and repetitive tasks.
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Deskpro Helpdesk Software
Revolutionize support with Deskpro Horizon
Experience the power of all-in-one helpdesk software with Deskpro Horizon.
Further streamline your support operations and improve overall customer experience with Horizon's advanced features and user-friendly interface.
Deskpro Horizon
Take a tour of the Horizon interface
Our powerful and intuitive helpdesk interface has been re-imagined for Admins and Agents to enhance your support ability. Take a tour of the helpdesk and familiarize yourself with Horizon.
Beautiful interface
Get to know the new Deskpro Platform
The Deskpro product interface has been re-imagined to provide a flexible and painless solution for helpdesk management that never compromises on power.
A truly all-in-one solution, where every communication channel creates a ticket in the interface that can be managed in one centralized location.
New Features
Features available only when you upgrade to Deskpro Horizon
To access the newest Deskpro features, you need to upgrade from your legacy helpdesk to Deskpro Horizon. Unlock the latest features for your team and gain the exciting features we add as part of our weekly releases.
WhatsApp
WhatsApp messages to your Business number are automatically converted into tickets to be managed in the helpdesk.
Facebook Messenger
Facebook Messenger DMs are automatically converted into tickets to be handled by your agents.
Review Channels
Respond to reviews submitted to your Brands pages across different platforms, such as Google reviews and Trustpilot.
Instagram
Resolve Instagram tickets in the helpdesk with DMs converted into tickets.
Twitter
Reply to public tweets or private DMs from the helpdesk, which centralizes all your Twitter inquiries.
Shifts
Create work statuses for agents which automate ticket routing and assignment based on agent availability and shift patterns.
Kanban
Kanban mode introduces the Kanban agile workflow management tool into Deskpro.
Workspaces
Seamlessly move between workspaces with simple transitions across multiple helpdesks.
SMS
Let users text into your helpdesk, which creates tickets for agents to respond to easily.
SCIM
Our SCIM provisioning service makes synchronizing and managing user profiles in the helpdesk painless.
Two-Factor Authentication
Increase your helpdesk security by enabling mandatory 2FA for Agent login.
Recurring Tickets
Automate repetitive processes by scheduling tickets to be created at pre-set intervals with pre-filled fields and information.
Capture every message seamlessly
Users want smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro Horizon, every message from any communication channel is centralized as a ticket, so you can manage every interaction in one intuitive interface.
Every email request or conversation is owned, transparent, and resolvable.
Chat
Connect with customers and resolve issues in real-time on live chat.
Social
Support your customers' needs on the platforms they depend on.
Voice
Make supporting customers over the phone simple with intelligent call center software.
Forms
Dynamic forms capture the relevant information your agents need to solve any issue.
Reviews
Manage online reviews for your brand and app platforms all from your helpdesk.
More than a helpdesk
Extend your support with powerful features
Your team can provide incredible support when armed with the tools to succeed. Choose a helpdesk that makes collaborating and organizing support simple.
Apps & Integrations
Integrate your tech stack for seamless workflow automation
Seamlessly integrate with a range of third-party tools and services, such as CRM software, e-commerce platforms, and more.
This can help you to streamline your workflows, reduce manual data entry, and improve overall efficiency.
Your Deskpro Workspace
Horizon's flexible and intuitive interface
Deskpro Horizon comes with a sleek and modern user interface that makes it easy for agents to navigate and manage tickets.
We've expanded the flexibility of the interface by adding new views, collapsable columns, and re-sizable panes so our interface works on any screen.
Regular upgrades to the Horizon product
We release a new version of Horizon every week with new features, improvements, and fixes.