Manage your workflow
Drive progress with visual workflow tracking
Kanban view helps you and your agents better visualize the different stages of a project. Display your cards in a board view to see the ongoing actions across your helpdesk.
Create clear increments to show progression from start to delivery; watching a task move further towards completion helps your agents to stay focused and motivated on finishing the tasks at hand.
Customize your projects
Create and manage project-specific boards
You have complete control over how your boards are displayed.
As your tasks and projects will vary greatly you are able to customize what each of the different columns are across your Kanban based on the various grouping options available; by status, by SLA, by department, by agent and many more.
Create sub-groups to add an even greater level of segmentation to how your projects are displayed.
Simplify your project management with productivity tools
Incorporate any number of the helpdesk's productivity boosting features to make managing your projects easy, incoming tasks can be automatically categorized into the relevant project board, status or grouping in the Kanban.
More than just a project management tool
With Deskpro, you have access to a complete multi-channel helpdesk software with in-built CRM and reporting capabilities as well as an intuitive agile project management tool.
Having all your different tools seamlessly integrated allows you to track and manage all your tickets and projects every step of the way, whilst reducing the need to switch between various software interfaces.
Manage all your channels of communication from one place. Your helpdesk enables your agents to work collaboratively across different channels with ease, by consolidating all your customer requests into one intuitive helpdesk interface.