Keep your team focused on the tasks at hand with clear organization and project structure
Simple drag and drop functionality lets your easily visualize your teams' progress from start to finish
Set clear structure and deadlines that help the project make continuous progress
Increase accountability with assignment to give agents personal responsibility for their tasks
Manage your workflow
Improve progress with a visual workflow tracking tool
Kanban view helps you and your agents better visualize the different stages of a project. Display your cards in a board view to see the ongoing actions across your helpdesk.
Create clear increments to show progression from start to delivery; watching a task move further towards completion helps your agents to stay focused and motivated on finishing the tasks at hand.
Labels and properties
See additional information about a card from a glance; assigned agent, department, labels, urgency, last reply and more.
Reduce WIP limitations
Automate how your work in progress states are maintained; create timers or quantity limits to reduce project bottle necks.
Drag and drop
Move cards between columns with ease with the intuitive drag and drop functionality, or open the ticket and edit the properties.
Customize your projects
Create individual boards for your projects
You have complete control over how your boards are displayed.
As your tasks and projects will vary greatly you are able to customize what each of the different columns are across your Kanban based on the various grouping options available; by status, by SLA, by department, by agent and many more.
Create sub-groups to add an even greater level of segmentation to how your projects are displayed.
Productivity tools simplify project management
Incorporate any number of the helpdesk's productivity boosting features to make managing your projects easy, incoming tasks can be automatically categorized into the relevant project board, status or grouping in the Kanban.
Mass or multi select tasks on your project boards and carry out the same action across them all in one go; move multiple cards to a different column with one click.
Incoming tickets will be auto-routed to the relevant Kanban board and location within the board based on the pre-defined rules you create.
Flexible multi-channel and multi-capable software
More than just a project management tool
With Deskpro, you have access to a complete multi-channel helpdesk software with in-built CRM and reporting capabilities as well as an intuitive agile project management tool.
Having all your different tools seamlessly integrated allows you to track and manage all your tickets and projects every step of the way, whilst reducing the need to switch between various software interfaces.
Manage all your channels of communication from one place. Your helpdesk enables your agents to work collaboratively across different channels with ease, by consolidating all your customer requests into one intuitive helpdesk interface.
In-built reporting interface
Insightful reporting helps you understand how your agents are performing, Deskpro's live custom dashboards and reports give real-time statistics.
You can create dashboards specific to each of your projects, or pull data from the entire helpdesk.
Provide a rich 24/7 source of information for your customers with a Help Center.
Customers can self-serve with any of the documentation you provide and your Knowledgebase can deflect tickets and reduce the number of tickets submitted into your helpdesk.