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Customer Satisfaction

Improve customer satisfaction with Deskpro's Customer Satisfaction Software

With built-in CSAT (Customer Satisfaction) tools, real-time analytics, and automation capabilities, you can proactively address customer concerns, make data-driven decisions, and boost customer retention.

Enhance customer experience by collecting and analyzing valuable feedback.

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Understand your customers
Gather direct feedback and ensure your customers are at the heart of your improvements.
Track your performance
Data provides insights let you pinpoint areas of weakness that your organization can improve upon.
Boost customer retention
Customers that feel heard, feel valued. Action feedback and improve your services to boost your business.
Navigate feedback with ease
In-built CSAT software makes measuring and analyzing customer feedback simple.
The Feedback tool has enabled us to find out what our customers are really thinking.
Arnis Morkans Head of IT

Insightful metrics

Make strategic decisions to increase satisfaction

Gather valuable insights and never question how customers feel about your brand and services.

Customers can give the support they received a rating; positive, neutral, or negative.

Automatic actions

Automatically react to negative ratings

Set up automations based on survey responses that help prioritize discontented customers.

Make sure every survey is acted on so your team can work on improving at every stage of the support journey.

Positive Response
Track the users that leave positive response so you can analyze where your organization is performing well.
Neutral Response
Keep a careful eye on neutral scores, you can identify smaller issues and improvements that can boost your service for customers.
Negative Response
When you receive negative feedback you can add managers as followers on the ticket, mark it as urgent and carefully track what you need to fix to improve on the score.
How automations improve your support

Positive Response
Keep track of the customers that leave a positive response and analyze where your organization is performing well.
Neutral Response
Keep a careful eye on neutral scores, identify smaller issues and improvements that can boost your service for customers.
Negative Response
Automatically add managers to follow issues and label urgency to carefully monitor and fix any issues.

Real-time analytics

Get live insights about your performance

Keeping track of customer satisfaction is easy with real-time updates; pinpoint areas of improvement and understand what your customers think.

Learn more about Deskpro's reporting capabilities

Customization

Make your feedback work for you

Design surveys that elicit the data you need. Edit email templates to create custom satisfaction messages.

Create custom surveys per department, service, or product and gather specific feedback to implement changes across your business.

Other ways you can customize your helpdesk

Control distribution of surveys to customers

How you send them
Decide if you want to send a survey after each individual response, ticket resolution, or both.
When you send them
Select the timescale within which the survey request is sent, ranging from seconds to years.
Who can view them
Control whether agents can view customer responses or if only admins can access feedback.

User Experience

Getting valuable feedback is simple

Value the people that interact with your business everyday and listen to their insights.

Customers can access the satisfaction ratings through the Help Center, who can rate the support they received for their ticket with a star rating.

Coming Soon

Alternative customer satisfaction scoring

In-built CSAT software solution alongside a robust multi-channel helpdesk, reducing the need for third-party survey applications with a helpdesk that can manage it all.

CSAT
Customer Satisfaction software acts as a KPI to tracks how happy your customers are with your services or products.
NPS
Net Promoter Score measures how your customers experience your services and products in order to predict customer loyalty and retention.
5 star scoring
A 5 star rating scale is a key indicator of an organization's performance based on customers' experiences.
In-built satisfaction reporting
In-built satisfaction reports will enable you to quickly and easily track your organization's performance and stay up to date on your ratings.
We can spend more time focusing on customer service with Deskpro taking care of the admin and automated tasks. We can now monitor customer satisfaction for the first time, using the feedback rating system when we close a ticket.
Anthony Evans Support Analyst

FAQs

Frequently asked questions