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Customer Satisfaction

Collect data to boost customer experience

Providing first-class customer experiences is easy when you understand what your customers need.

Gather insights from their feedback with CSAT software built into your helpdesk.

Understand your customers

Gather direct feedback and ensure your customers are at the heart of your improvements.

Track your performance

Data provides insights let you pinpoint areas of weakness that your organization can improve upon.

Boost customer retention

Customers that feel heard, feel valued. Action feedback and improve your services to boost your business.

Navigate feedback with ease

In-built CSAT software makes measuring and analyzing customer feedback simple.

The Feedback tool has enabled us to find out what our customers are really thinking.
Arnis MorkansHead of IT

Insightful metrics

Make strategic decisions to increase satisfaction

Gather valuable insights and never question how customers feel about your brand and services.

Customers can give the support they received a rating; positive, neutral, or negative.

Automatic actions

Automatically react to negative ratings

Set up automations based on survey responses that help prioritize discontented customers.

Make sure every survey is acted on so your team can work on improving at every stage of the support journey.

Positive Response

Keep track of the customers that leave a positive response and analyze where your organization is performing well.

Neutral Response

Keep a careful eye on neutral scores, identify smaller issues and improvements that can boost your service for customers.

Negative Response

Automatically add managers to follow issues and label urgency to carefully monitor and fix any issues.

Real-time analytics

Get live insights about your performance

Keeping track of customer satisfaction is easy with real-time updates; pinpoint areas of improvement and understand what your customers think.

Customization

Make your feedback work for you

Design surveys that elicit the data you need. Edit email templates to create custom satisfaction messages.

Create custom surveys per department, service, or product and gather specific feedback to implement changes across your business.

Control distribution of surveys to customers

How you send them

Decide if you want to send a survey after each individual response, ticket resolution, or both.

When you send them

Select the timescale within which the survey request is sent, ranging from seconds to years.

Who can view them

Control whether agents can view customer responses or if only admins can access feedback.

User Experience

Getting valuable feedback is simple

Value the people that interact with your business everyday and listen to their insights.

Customers can access the satisfaction ratings through the Help Center, who can rate the support they received for their ticket with a star rating.

Coming Soon

Alternative customer satisafaction scoring

In-built CSAT software solution alongside a robust multi-channel helpdesk, reducing the need for third-party survey applications with a helpdesk that can manage it all.

CSAT

Customer Satisfaction software acts as a KPI to tracks how happy your customers are with your services or products.

NPS

Net Promoter Score measures how your customers experience your services and products in order to predict customer loyalty and retention.

5 star scoring

A 5 star rating scale is a key indicator of an organization's performance based on customers' experiences.

In-built satisfaction reporting

In-built satisfaction reports will enable you to quickly and easily track your organization's performance and stay up to date on your ratings.

We can spend more time focusing on customer service with Deskpro taking care of the admin and automated tasks. We can now monitor customer satisfaction for the first time, using the feedback rating system when we close a ticket.
Anthony EvansSupport Analyst
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.
Robert TankaHead of Technical Operations
Deskpro has helped us improve our response times and the quality of the responses we have been able to give our customers.
Neil DavisProcurement Support Manager
We didn’t have a ticketing system before Deskpro, but it’s very intuitive and easy to handle.
Stefan UrdlCorporate Director of IT

Try Deskpro for your organization