Choose a help desk that puts you in control

Zendesk is a big name, but big doesn’t always mean better. If you're tired of rigid workflows, feature gating, and clunky admin tools, it's time to look at a smarter solution.

Deskpro is the AI help desk built for support teams. One platform, built to handle every conversation on any channel. Deployed on our cloud, your private cloud, or your servers.

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Why should you switch to Deskpro?

We help organizations around the globe provide exceptional service to their customers by providing robust, scalable software.

Cost effective

Deskpro will not only save you money, compared to other leading help desks, but provide you with extensive features.

Friendly customer support team

Our customer support team are first class and their priority is resolving your problems.

Deployment freedom

Choose between a self-hosted or cloud deployment, perfect for regulated industries or IT-led teams.

Deeply customizable

Deskpro's extensive features can be completely customized to fulfill your organizations specific needs.

Multi-branding

Multi-brand capabilities across all tiers of Deskpro gives you the freedom to support multiple brands on one platform.

Workflow management

Equip productivity tools like SLAs and automatic ticket routing to make your agents more efficient problem solvers.

Voice

All the features you would expect from a comprehensive call center solution for your help desk.

Help Center

Customer self-management platform that can have usergroup permissions applied to control access and localization.

Deskpro vs. Zendesk

Feature
Features
Deployment Options	Cloud or Self-hosted	Cloud Only
Workflow Automations	Unlimited, No-code	Only Suite Professional
Flexible Permissions	Granular Control	Limited Controls
Live Reporting & Dashboards	Included for All Plans	Only Suite Enterprise
Customer Support	9.1 / 10	8.4 / 10
Customer Self-Managed Profile
Multi-Branding
Custom Dashboards
Multiple Ticket Forms
Value for Money	4.5 Stars	4 Stars

Deskpro by far excelled over the other help desks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.
Anthony Carter Head of IT

intuitive interface

Interact with your customers and manage your help desk through a beautiful interface

An intuitive and beautifully designed interface gives you and your Agents the perfect platform to provide exceptional service to customers; designed with Agents and Admins in mind Deskpro's omni-channel software makes solving Tickets simple.

Find out more about Deskpro's multi-channel capabilities

Cost effective

Help Desk software that's robust, full featured and doesn't break the bank

Deskpro scores well on value for money. We believe in providing fully-featured help desk software at reasonable prices.

We provide all the features you could need and more in our core plan; we don't lock essential help desk features behind expensive plans.

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Limitless customization

Create a completely unique help desk solution for your organization

If you feel restricted by a lack of customization, Deskpro may be the solution.

Customization is available across the entire help desk and Help Center, tailor your service to meet your organization's branding and workflow requirements.

Find out more about Deskpro's Customization

we care about customers

Never feel lost in a sea of customers

At Deskpro we pride ourselves on providing exceptional customer support; our friendly customer support team is always ready to help resolve any issues you encounter.

Our customer support team is highly capable and wants to make things as easy as possible for you whenever you need them.