Choose a helpdesk that will benefit you and your customers

We understand migrating to a new helpdesk platform is not an easy decision; you have to consider how any changes will impact your organization.

Deskpro want to take stress out of the equation with a simple migration process so you can focus on making the decision that best suits you.

Why should you switch to Deskpro?

We help organizations around the globe provide exceptional service to their customers by providing robust, scalable software.

Cost effective

Deskpro will not only save you money, compared to other leading helpdesks, but provide you with extensive features.

Friendly customer support team

Our customer support team are first class and their priority is resolving your problems.

Cloud or On-Premise

Choose between an On-Premise or Cloud deployment; giving you the freedom to host your helpdesk how you want.

Deeply customizable

Deskpro's extensive features can be completely customized to fulfill your organizations specific needs.

Multi-branding

Multi-brand capabilities across all tiers of Deskpro gives you the freedom to support multiple brands on one platform.

Workflow management

Equip productivity tools like SLAs and automatic ticket routing to make your agents more efficient problem solvers.

Voice

All the features you would expect from a comprehensive call center solution for your helpdesk.

Help Center

Customer self-management platform that can have usergroup permissions applied to control access and localization.

Deskpro vs. Zendesk

Features

Deployment Options

Cloud or On-Premise

(i)

Your choice of deployment; hosted or self-hosted to suit your organization's needs.

Only Cloud

Customer Support

9/10

8.4/10

Customer Self-Managed Profile

(i)

Only available from Suite Growth.

Multi-Branding

(i)

Only available from Suite Growth.

Real-time Reporting

Custom Dashboards

(i)

Only available on Suite Professional.

Multiple Ticket Forms

(i)

Only available from Suite Growth.

Value for Money

4.5 Stars

4 Stars

Deskpro by far excelled over the other helpdesks we looked at. I've reached out to the Deskpro support team a couple of times and they've been very responsive.
Anthony Carter Head of IT

intuitive interface

Interact with your customers and manage your helpdesk through a beautiful interface

An intuitive and beautifully designed interface gives you and your Agents the perfect platform to provide exceptional service to customers; designed with Agents and Admins in mind Deskpro's omni-channel software makes solving Tickets simple.

Find out more about Deskpro's multi-channel capabilities

Cost effective

Helpdesk software that's robust, full featured and doesn't break the bank

Deskpro scores well on value for money. We believe in providing fully-featured helpdesk software at reasonable prices.

We provide all the features you could need and more in our core plan; we don't lock essential helpdesk features behind expensive plans.

View our Plans

Limitless customization

Create a completely unique helpdesk solution for your organization

If you feel restricted by a lack of customization, Deskpro may be the solution.

Customization is available across the entire helpdesk and Help Center, tailor your service to meet your organization's branding and workflow requirements.

Find out more about Deskpro's Customization

we care about customers

Never feel lost in a sea of customers

At Deskpro we pride ourselves on providing exceptional customer support; our friendly customer support team is always ready to help resolve any issues you encounter.

Our customer support team is highly capable and wants to make things as easy as possible for you whenever you need them.