Choose a truly multi-channel help desk that puts customer management first

Migrating from your current help desk provider might seem like a headache but we want to make it as pain-free as possible. Deskpro provides an omni-channel help desk that prioritizes having full-features that enrich your help desk solution.

If you're looking for a help desk software solution that will make your customer management and ticket handling easier Deskpro is the help desk for you.

Why should you switch to Deskpro?

We help organizations around the globe provide exceptional service to their customers by providing multi-lingual, scalable software.

Streamlined forms

Collect information with customizable forms; ensure you get all the relevant information the first time.

Multi-lingual

Apply language packs dynamically across agent and customer interfaces; provide global support at the click of a button.

Multi-channel

Consolidate your support across all your communication channels in one intuitive help desk system.

Localization

Provide global support with localized and translated content on your various branded Help Centers.

In-depth reporting

Get real-time data updates across your customizable dashboards, with your organization's reports and stats.

Integrations

Seamlessly integrate your help desk with over a thousand bespoke apps and integrations.

Ticket routing

Tickets, chats and calls are distributed evenly between agents and departments with automatic ticket routing.

Multi-branding

Run and support several different brands or departments with a collaborative multi-brand help desk solution.

Feature
Feature
Deployment Options	Cloud or On-Premise	Only Cloud
Customer Self-Managed Profile
Multi-Branded Help Centers
Customer History
Custom Reports & Dashboards
Real-time Reporting
Ticket Routing
Multi-lingual Knowledge Base

“We tried OSTicket, Freshdesk and a few others, but none of them provided the flexibility and full multi-brand compatibility that Deskpro does.”

Roshan Vinayan / Project Manager, Impelsys

“We started off with Spiceworks, then we went to FreshService, they were good but too pricey as anything we were looking for was an add on, with Deskpro everything was included in just the base pricing.”

Nick Martunas / IT Manager, Elder Services of Worcester Area (ESWA)

“During our cost-benefit analysis, the decision to pick Deskpro was a no-brainer. It’s head and shoulders above the other help desks that we trialed.”

Andrew Weiss / Director of LTL Operations, eShipping

“We tried a few different help desks but when I tried Deskpro the multi-branding capabilities really won me over.”

Mark Frankfurt / Founder & CEO, 3pAll

Multi-Channel Help Desk Software

Capture every message seamlessly

Customers want smooth, multi-channel support, so you need a help desk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.

Custom Reports

Real-time reporting provides in-depth analytical insights for your organization

Deskpro's in-depth reporting allows you to construct a wide range of built-in and reports to track performance.

Create and edit reports through the guided DPQL process or by editing the raw DPQL and display your reports on fully customizable dashboards.

Find out more

Multi-brand

Run and support several different brands or departments from the same help desk

Deskpro's multi-brand functions make adding brands to your organization simple and it doesn't have to come at a huge price; with multi-brand capabilities included across all Deskpro plans.

Find out about Multi-branding