Choose a truly multi-channel helpdesk that puts customer management first

Migrating from your current helpdesk provider might seem like a headache but we want to make it as pain-free as possible. Deskpro provides an omni-channel helpdesk that prioritizes having full-features that enrich your helpdesk solution.

If you're looking for a helpdesk software solution that will make your customer management and ticket handling easier Deskpro is the helpdesk for you.

Why should you switch to Deskpro?

We help organizations around the globe provide exceptional service to their customers by providing multi-lingual, scalable software.

Streamlined forms

Collect information with customizable forms; ensure you get all the relevant information the first time.

Multi-lingual

Apply language packs dynamically across agent and customer interfaces; provide global support at the click of a button.

Multi-channel

Consolidate your support across all your communication channels in one intuitive helpdesk system.

Localization

Provide global support with localized and translated content on your various branded Help Centers.

In-depth reporting

Get real-time data updates across your customizable dashboards, with your organization's reports and stats.

Integrations

Seamlessly integrate your helpdesk with over a thousand bespoke apps and integrations.

Ticket routing

Tickets, chats and calls are distributed evenly between agents and departments with automatic ticket routing.

Multi-branding

Run and support several different brands or departments with a collaborative multi-brand helpdesk solution.

Feature

Deployment Options

Cloud or On-Premise

Only Cloud

Customer Self-Managed Profile

Multi-Branded Help Centers

(i)

Only available on Freshdesk Pro.

Customer History

Custom Reports & Dashboards

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Only available on Freshdesk Pro.

Real-time Reporting

Ticket Routing

(i)

Only available on Freshdesk Pro.

Multi-lingual Knowledgebase

(i)

Only available on Freshdesk Pro.

We tried OSTicket, Freshdesk and a few others, but none of them provided the flexibility and full multi-brand compatibility that Deskpro does.

Roshan Vinayan Project Manager

Multi-Channel Helpdesk Software

Capture every message seamlessly

Customers want smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.

Custom Reports

Real-time reporting provides in-depth analytical insights for your organization

Deskpro's in-depth reporting allows you to construct a wide range of built-in and reports to track performance.

Create and edit reports through the guided DPQL process or by editing the raw DPQL and display your reports on fully customizable dashboards.

Find out more

Multi-brand

Run and support several different brands or departments from the same helpdesk

Deskpro's multi-brand functions make adding brands to your organization simple and it doesn't have to come at a huge price; with multi-brand capabilities included across all Deskpro plans.

Find out about Multi-branding