Book a DemoChoose a truly multi-channel helpdesk that puts customer management first
Migrating from your current helpdesk provider might seem like a headache but we want to make it as pain-free as possible. Deskpro provides an omni-channel helpdesk that prioritizes having full-features that enrich your helpdesk solution.
If you're looking for a helpdesk software solution that will make your customer management and ticket handling easier Deskpro is the helpdesk for you.
Why should you switch to Deskpro?
We help organizations around the globe provide exceptional service to their customers by providing multi-lingual, scalable software.
Collect information with customizable forms; ensure you get all the relevant information the first time.
Apply language packs dynamically across agent and customer interfaces; provide global support at the click of a button.
Consolidate your support across all your communication channels in one intuitive helpdesk system.
Provide global support with localized and translated content on your various branded Help Centers.
Get real-time data updates across your customizable dashboards, with your organization's reports and stats.
Seamlessly integrate your helpdesk with over a thousand bespoke apps and integrations.
Tickets, chats and calls are distributed evenly between agents and departments with automatic ticket routing.
Run and support several different brands or departments with a collaborative multi-brand helpdesk solution.
Feature
Deployment Options
Cloud or On-Premise
Only Cloud
Customer Self-Managed Profile
Multi-Branded Help Centers
Customer History
Custom Reports & Dashboards
Real-time Reporting
Ticket Routing
Multi-lingual Knowledgebase
We tried OSTicket, Freshdesk and a few others, but none of them provided the flexibility and full multi-brand compatibility that Deskpro does.Roshan VinayanProject Manager
We started off with Spiceworks, then we went to FreshService, they were good but too pricey as anything we were looking for was an add on, with Deskpro everything was included in just the base pricing.Nick MartunasIT Manager
During our cost-benefit analysis, the decision to pick Deskpro was a no-brainer. It’s head and shoulders above the other helpdesks that we trialed.Andrew WeissDirector of LTL Operations
We tried a few different helpdesks but when I tried Deskpro the multi-branding capabilities really won me over.Mark FrankfurtFounder & CEO
Multi-Channel Helpdesk Software
Capture every message seamlessly
Customers want smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.
Voice
Make supporting customers over the phone simple with intelligent call center software
Forms
Dynamic forms capture the relevant information your agents need to solve any issue.
Custom Reports
Real-time reporting provides in-depth analytical insights for your organization
Deskpro's in-depth reporting allows you to construct a wide range of built-in and reports to track performance.
Create and edit reports through the guided DPQL process or by editing the raw DPQL and display your reports on fully customizable dashboards.
Multi-brand
Run and support several different brands or departments from the same helpdesk
Deskpro's multi-brand functions make adding brands to your organization simple and it doesn't have to come at a huge price; with multi-brand capabilities included across all Deskpro plans.
Localized support
Localize your helpdesk and support content
Provide global support with localized and translated content on your various branded Help Centers.
Apply language packs dynamically across agent and customer interfaces.
Microsoft machine translation AI provides highly intelligent, near fluent translations.
Help Center content will be automatically localized based on the geographic location of the customer.
Ticket routing
Powerful automations help your helpdesk to run smoothly
Ensure tickets, chats and calls are distributed evenly between teams, agents and departments with automatic ticket routing.
Set up automations once to run over and over again and streamline your workflows.
Leading industry reviewers rate Deskpro highly
G2 Spring 2021
G2 Summer 2021
G2 Fall 2021
G2 Winter 2021