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Choose a truly multi-channel helpdesk that puts customer management first

Migrating from your current helpdesk provider might seem like a headache but we want to make it as pain-free as possible. Deskpro provides an omni-channel helpdesk that prioritizes having full-features that enrich your helpdesk solution.

If you're looking for a helpdesk software solution that will make your customer management and ticket handling easier Deskpro is the helpdesk for you.

Deskpro
Freshdesk

Feature

Deployment Options

Cloud or On-Premise

Only Cloud

Customer Self-Managed Profile

Multi-Branded Help Centers

Customer History

Custom Reports & Dashboards

Real-time Reporting

Ticket Routing

Multi-lingual Knowledgebase

We tried OSTicket, Freshdesk and a few others, but none of them provided the flexibility and full multi-brand compatibility that Deskpro does.
Roshan VinayanProject Manager
We started off with Spiceworks, then we went to FreshService, they were good but too pricey as anything we were looking for was an add on, with Deskpro everything was included in just the base pricing.
Nick MartunasIT Manager
During our cost-benefit analysis, the decision to pick Deskpro was a no-brainer. It’s head and shoulders above the other helpdesks that we trialed.
Andrew WeissDirector of LTL Operations
We tried a few different helpdesks but when I tried Deskpro the multi-branding capabilities really won me over.
Mark FrankfurtFounder & CEO

Multi-Channel Helpdesk Software

Capture every message seamlessly

Customers want truly smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.

Email

Every customer request or conversation is owned, transparent, and resolvable.

Chat

Connect with customers and resolve issues in real-time on live chat.

Social

Support your customers' needs on the platforms they depend on.

Voice

Make supporting customers over the phone simple with intelligent call center software

Forms

Dynamic forms capture the relevant information your agents need to solve any issue.

Custom Reports

Real-time reporting provides in-depth analytical insights for your organization

Deskpro's in-depth reporting allows you to construct a wide range of built-in and reports to track performance.

Create and edit reports through the guided DPQL process or by editing the raw DPQL and display your reports on fully customizable dashboards.

Multi-brand

Run and support several different brands or departments from the same helpdesk

Deskpro's multi-brand functions make adding brands to your organization simple and it doesn't have to come at a huge price; with multi-brand capabilities included across all Deskpro plans.

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Localized support

Localize your helpdesk and support content

Provide global support with localized and translated content on your various branded Help Centers.

Language Packs

Apply language packs dynamically across agent and customer interfaces.

Machine Translation

Microsoft machine translation AI provides highly intelligent, near fluent translations.

Predictive software

Help Center content will be automatically localized based on the geographic location of the customer.

Ticket routing

Powerful automations help your helpdesk to run smoothly

Ensure tickets, chats and calls are distributed evenly between teams, agents and departments with automatic ticket routing.

Set up automations once to run over and over again and streamline your workflows.

Leading industry reviewers rate Deskpro highly

G2 Spring 2021

G2 Spring 2021

G2 Summer 2021

G2 Summer 2021

G2 Fall 2021

G2 Fall 2021

G2 Winter 2021

G2 Winter 2021

Ready to move?

If you think Deskpro is the right helpdesk solution for you then sign up for a free trial and test out our software yourself.