Switch to a helpdesk that can handle complex support needs

A growing business needs a helpdesk that can keep up with support demands; Deskpro want to make dealing with complex problems as easy as possible by providing a robust and full featured helpdesk.

If you find your helpdesk struggling to meet your service demands you can rely on Deskpro to handle your tickets. With a simple and painless migration you can have a resilient helpdesk up and running in no time.

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Why should you switch to Deskpro?

We help organizations around the globe provide exceptional service to their customers by providing robust, multi-channel software.

Multi-channel

Deskpro is an omni-channel helpdesk so you can combine all your communication channels into a single, intuitive interface.

Permissions

Control access across your helpdesk and Help Center with permissions that can apply to both internal and external users.

Live Chat

A fully-integrated live chat system with considerably more functionality than leading standalone chat solutions.

Custom reporting

Over 150 built-in reports that can be customized to show highly specific helpdesk data; that update in real-time.

Deep customization options

Endless customization capabilities let you develop a dynamic helpdesk that is tailored to your organization's needs.

Feedback

Customer satisfaction scores help you to monitor your performance and identify opportunities for improvement.

Feature
Features
Multi-Channel
Live Chat
Ticket Routing
Help Center & Knowledgebase
Custom Reporting
SLAs
Permission Controls
Training
Full Customization

The interface is so useful and easy to understand, Deskpro is one of the easiest helpdesk softwares I have used.
Darren Banfi Senior IT Security Analyst

Multi-Channel Helpdesk Software

Capture every message seamlessly

Customers want smooth, multi-channel support, so you need a helpdesk that can keep up. With Deskpro, customers can contact you however they need, and you can manage all support interactions in one intuitive interface.

Live Chat

Provide real-time solutions from a fully-integrated chat function

Reply faster, save time and solve more customer questions with a fully integrated live chat software.

Ensure that every chat gets picked up by agents with alerts and sounds for incoming chats and messages. Reduce customer wait times and handle multiple chats at once by quickly jumping between conversations.

Find out more about Live Chat

Permissions

Control access across the entire helpdesk

You can control the helpdesk functions your agents can use, granting specific departments permissions such as the Support team having Chat permissions.

Also set permissions that control the content that your customers can see on the Help Center or departments they can interact with and submit tickets too.

Highly customizable reporting functionality that updates in real-time

Reporting in Deskpro enables you to customize over 150 built-in reports, you can create highly specific reports for your organization's data, schedule automatic updates to be send out to senior management, and reveal valuable insights.

Reports

Use DPQL query language to create reports to display any metrics your organization requires; which update in real-time when actions are carried out on the helpdesk.

Customization

Tailor your helpdesk to fit your organization's needs

Deskpro has endless customization options across the entire helpdesk and Help Center; whether that's aesthetically or in the functionality of the software.

Customize your workflow processes, ticket routing, productivity tools and more to boost your organization's efficiency.

Find out about Deskpro's customization capabilities