Powerful support software, made simple
Make administration of your helpdesk software easy with Deskpro. Full customization options mean you can set-up your instance however you want.
The world’s best support teams use Deskpro to thrive
Control your powerful helpdesk from your admin interface
Administrative actions dictate everything that occurs globally across your helpdesk, Deskpro wants to make powerful actions simple to implement and make helpdesk handling second nature.
Our beautiful interface provides a great home for admins in the helpdesk and keeps everything running smoothly.
Build a helpdesk that works for you
Investing in new software is a big decision that needs to be made carefully. Your business relies on many existing processes and workflows that are crucial to commercial success. Helpdesk software should be able to accommodate and support the way your organization does business.
Deskpro can be customized to your specific requirements. Define your own categories, priorities, workflows and products to help sort and filter tickets in a way that reflects your current processes.
Editable triggers and templates control basic helpdesk processes; like sending emails, escalating tickets, and assigning tasks to departments.
Powerful custom fields allow you to capture specific information to be displayed on tickets, user profiles, organizations and live chats.
Flexible Field Types
Choose from eleven field types. Store all kinds of information; from simple text to date and time or display your own HTML widgets.
Seamlessly integrate your helpdesk
Your helpdesk should never operate in a silo, disconnected from the rest of your business. You need your IT infrastructure to work seamlessly with any new software you choose to invest in.
Deskpro connects with 1000+ apps, and integrates with software tools that are crucial to keeping your business running.
Support software that takes security seriously
Keeping your data secure is our top priority. Whether you have sensitive client data, or need to keep your employee information under wraps - Deskpro has got you covered.
Deskpro offers both On-Premise and Cloud helpdesk deployments. Our Cloud servers operate with bank-level security technology, and can be hosted in either the US, EU or UK (with more options available for Deskpro Enterprise). If your requirements or preferences ever change, Deskpro allows you to easily switch between deployment options.
Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.
Don’t have the resources to host your own server? Our Cloud service is secure and reliable, hosted on AWS.
Define password policies, or restrict logins from untrusted IP addresses.
Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.
You’re in control of your data
Sometimes you need full control over your helpdesk software. That’s why we leave the choice between an On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like them.
We’re always referring people to our Knowledgebase that contains over 500 articles. Customers love it that they can help themselves at any time, day or night and our agents love it because it reduces the number of tickets we receive.
President, Mariner Software
Understand how your helpdesk performs
Customer support requires a lot of understanding to get right. Nothing is better for developing an acute understanding of how your helpdesk functions than intelligent reporting.
Deskpro makes it easy to understand how your helpdesk is performing. Our software comes complete with intelligent and intuitive reporting features, allowing you to understand the performance of your helpdesk, and improve the metrics that matter.
Effortlessly manage all your customer data
Great support starts with intelligent management of customer data. Deskpro comes with extensive CRM features that help you manage crucial data as effectively as possible.
Deskpro enables you to select which customers are organization managers, enabling them to view and receive notifications regarding all tickets from their organization via your Help Center.
Link individual customers to organizations, so profiles combine to display everything you need to know.
Give your teams the visibility to see full conversation history. Deskpro becomes the one source of truth for your end-user communications.
Manage usergroups with access to different helpdesk functions, or automatically assign permissions based on email domains.
Decide email address validation and customer password policies, as well as login attempt rate limiting - to prevent password guessing attacks.
Already have an existing CRM?
You can automatically import all your data from your existing applications or systems.
Deskpro comes with a full range of apps, integrations and tools that allow you to import customer data from other sources. Routinely auto sync new customers from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.
Simplify your account management
If not managed simply, account management can quickly become one of any administrators biggest headaches. Benefit from the simplicity of single sign-on, and remove the hassle of resetting lost passwords.
With Deskpro, you can allow agents to sign in to the helpdesk using existing accounts with single-sign-on from 20+ supported authentication sources. Never deal with another lost password email again.
Agents who are already logged in to one of many accounts can be seamlessly verified in Deskpro without seeing a login screen at all.
Let agents sign in with their preferred social media account, login details from your ecommerce or forum platforms.
Only want to authenticate agents from one department that’s part of a company-wide directory? No problem. Just use the Deskpro source filtering system.
We practice what we preach
Deskpro exists to help organizations provide their customers with fantastic support, and that’s exactly how we want to support our own customers too.
And yes, before you ask, we use our own software to help us support our customers across the world. With frequent feature updates, we are always striving to deliver more to our customers.
Our customers love our friendly customer support team and they're always available and willing to help you with anything you need.
Fully comprehensive walkthrough guides are available on our Help Center. Taking you through every possible feature and how to set-up for your organization's optimal usage.
Our knowledgebase articles written by both our support and engineering teams are available to access at anytime. Helping you answer common questions about Deskpro.
Premium 24/7 Support
If your organization requires priority 24/7 support around the clock, on-top of our standard support, you can automatically upgrade by choosing our Enterprise plan. Extra SysAdmin support can also be purchased.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.