Administrative actions dictate everything that occurs globally across your helpdesk. Deskpro makes powerful actions easy to implement and helpdesk handling second nature. Our beautiful interface provides a home for admins in the helpdesk to keep everything running smoothly.
Investing in new software is a big decision that needs to be made carefully. Your business relies on many existing processes and workflows that are crucial to commercial success. Helpdesk software should be able to accommodate and support the way your organization does business.
Deskpro can be customized to your specific requirements. Define your own categories, priorities, workflows and products to help sort and filter tickets in a way that reflects your current processes.
Editable triggers and templates control basic helpdesk processes; like sending emails, escalating tickets, and assigning tasks to departments.
Powerful custom fields allow you to capture specific information to be displayed on tickets, user profiles, organizations and live chats.
Choose from eleven field types. Store all kinds of information; from simple text to date and time or display your own HTML widgets.
Your helpdesk should never operate in a silo, disconnected from the rest of your business. You need your IT infrastructure to work seamlessly with any new software you choose to invest in.
Deskpro connects with 1000+ apps, and integrates with software tools that are crucial to keeping your business running.
Connect with 1000+ software tools and app, with no coding needed.
Enable automatic calls to external services with triggers, SLAs, and more.
We offer a powerful Full REST API that works with any language.
Keeping your data secure is our top priority. Whether you have sensitive client data, or need to keep your employee information under wraps - Deskpro has got you covered.
Deskpro offers both On-Premise and Cloud helpdesk deployments. Our Cloud servers operate with bank-level security technology, and can be hosted in either the US, EU or UK (with more options available for Deskpro Enterprise). If your requirements or preferences ever change, Deskpro allows you to easily switch between deployment options.
Because we take our security seriously, Deskpro can guarantee over 99.9% uptime.
Don’t have the resources to host your own server? Our Cloud service is secure and reliable, hosted on AWS.
Define password policies, or restrict logins from untrusted IP addresses.
Our data centers are regularly audited to meet the SSAE16 SOC 1 Type I standard for physical security.
Sometimes you need full control over your helpdesk software. That’s why we leave the choice between an On-Premise or Cloud solution down to you. If you have specific needs over hardware, data and processes, Deskpro On-Premise gives you the freedom to set things up exactly how you like them.
Deskpro can be easily installed and maintained on any PHP webserver combination.
Deskpro works behind your firewall; allow access by logging in with your secure network.
Deskpro On-Premise can be hosted on multiple servers for performance and availability.
Host your helpdesk on a particular domain or subdomain.
We’re always referring people to our Knowledgebase that contains over 500 articles. Customers love it that they can help themselves at any time, day or night and our agents love it because it reduces the number of tickets we receive.Mike WrayPresident, Mariner Software
Customer support requires a lot of understanding to get right. Nothing is better for developing an acute understanding of how your helpdesk functions than intelligent reporting.
Deskpro makes it easy to understand how your helpdesk is performing. Our software comes complete with intelligent and intuitive reporting features, allowing you to understand the performance of your helpdesk, and improve the metrics that matter.
You can customize 150+ built-in reports to display a number of data combinations.
Use simple DPQL query language to build and share reports with the exact data you need to act.
Track chargeable agent time automatically for accurate reports, or track flat-rate client charges.
Track the metrics most relevant to you. Identify where you can improve support processes and workflows.
Manage Customer Data
Great support starts with knowing the people you're helping. Deskpro comes with extensive CRM features that help you manage crucial data as effectively as possible. Deskpro enables you to select which customers are organization managers, enabling them to view and receive notifications regarding all tickets from their organization via your Help Center.
Link individual customers to organizations, so profiles combine to display everything you need to know.
Give your teams the visibility to see full conversation history. Deskpro becomes the one source of truth for your end-user communications.
Manage usergroups with access to different helpdesk functions, or automatically assign permissions based on email domains.
Decide email address validation and customer password policies, as well as login attempt rate limiting - to prevent password guessing attacks.
You can automatically import all your data from your existing applications or systems.
Deskpro comes with a full range of apps, integrations and tools that allow you to import customer data from other sources. Routinely auto sync new customers from Active Directory and LDAP, import spreadsheet data, or integrate with CRM applications like Salesforce and Highrise for seamless CRM population.
If not managed simply, account management can quickly become one of any administrators biggest headaches. Benefit from the simplicity of single sign-on, and remove the hassle of resetting lost passwords.
With Deskpro, you can allow agents to sign in to the helpdesk using existing accounts with single-sign-on from 20+ supported authentication sources. Never deal with another lost password email again.
Agents who are already logged in to one of many accounts can be seamlessly verified in Deskpro without seeing a login screen at all.
Let agents sign in with their preferred social media account, login details from your ecommerce or forum platforms.
Only want to authenticate agents from one department that’s part of a company-wide directory? No problem. Just use the Deskpro source filtering system.
Deskpro exists to help organizations provide their customers with fantastic support, and that’s exactly how we want to support our own customers too.
And yes, before you ask, we use our own software to help us support our customers across the world. With frequent feature updates, we are always striving to deliver more to our customers.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.Mohamed Jad AmraouiSystems Engineer
We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out top. Moving from Outlook to Deskpro gave us visibility and has saved us countless hours by automating complex routing.Chris EvansVP of IT Operations
We are very happy with Deskpro and the excellent support I have always received whenever I ask a question on live chat. Deskpro is easy to use, has lots of configuration options and is very fast compared to other ticket logging systems.Steve SteelLead Network Engineer
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.Anthony CarterHead of IT