Multi-Channel

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Listen to users on every channel

With DeskPRO, users can contact you the way they like, but it's still easy to keep track of all their messages.

True multi-channel support

Email, web form or live chat; through your helpdesk portal or your website.

Never miss a message

Everything the user has sent to the helpdesk is easily accessible from their profile. Browse and search all their communication, even if they were talking to another agent.

Know your customer

With one click, you can see all the customer's previous tickets and chats plus notes, files and contact information.

Keep your existing email channel

You don't need to change your existing support email addresses. Just connect the accounts to DeskPRO to convert incoming messages to tickets.

Email to different addresses can go to different helpdesk departments, so it's easy to sort sales@ from support@.

Website integration

Chat, ticket forms, Knowledgebase and Feedback can be integrated into your website in minutes, just by cutting and pasting a few lines of code.

Create forms tailored for different areas of your site that feed tickets into different departments.

Mobile options for agents

Agents can receive automatic SMS text alerts to their cellphones, so they never miss important tickets.

The DeskPRO smartphone app gives agents access to the core helpdesk functions on iPhone or Android.

Offer support on your own terms

Prefer to keep your support email-only, with no portal? Or do you want to limit live chat support to your premium customers?

DeskPRO's flexible configuration means you can decide which channels to offer, to which groups of users.

Start your free DeskPRO trial