Deskpro Privacy Policy

Deskpro Limited takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when Deskpro Limited collects personal information about you and how we will use your personal data.

This policy applies to information we collect about:

Visitors to our website
People who do business with us/register for our service

1. The information we collect about you

   1. When you do business with us or register for our service we collect the following personal information from you: name, postal address, email address, telephone number, credit card details

2. How we will use the information about you

   1. We gather this information to allow us to process your registration, process any orders you may make and provide the services requested. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and the provision of the services in general. If you agree, we may also contact you about other products and services we think may be of interest to you.
      
      We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our Software and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you. We may be required to access your data held on the Software when you have asked us to help you with a problem that you are having with the Software. We may also use the fact that you are our client in our advertising.

3. Marketing

   1. We may also wish to provide you with information about special features of our Software or any other service or products we think may be of interest to you. If you agree to us providing you with marketing information, you can always opt out at a later date.
      
      We may also want to provide you with related information from third parties we think may be of interest to you. If you agree to us providing you with third party marketing information, you can always opt out at a later date.

4. Our use of cookies and other information-gathering technologies

   1. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity.
      
      These are the cookies that Deskpro helpdesks may set:
      
      dp_autocorrect_url - sometimes set when auto-correcting your url (eg http to https). Prevents infinite loops.
      dplid - Stores your language preference.
      dpreme - Stores a token representing your account with a login token. Used for 'remember me'.
      dpsid - session id
      dpsid-admin - session id
      dpsid-agent - session id
      dpsid-reports - session id
      dpvc - Long-term visitor token. Used to connect new sessions to old visitors. Makes it possible to see how a user first arrived on a site, allows guests to vote without being able to double-vote, etc.
      dpvu - Long-term visitor token.
      
      For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
      
      Google Analytics; like many websites we use Google Analytics to provide us with anonymous information about how our website is used to help us improve our website and the services we offer. Google Analytics tells us information such as the number of visitors to the website, where they have come to the website from, the pages they visit and the length of time they have spent on the website.

5. How we protect your information

   1. We have put in place the security procedures and technical and organisational measures to safeguard your personal information and will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

6. Overseas transfers

   1. The information you provide may be transferred to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers.

7. Access to your information and updating and correcting your information

   1. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to hello@deskpro.com or send a letter to Deskpro Ltd, 81-83 Fulham High Street, SW6 3JA, London, England. We may make a small charge for this service.
      
      We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to (email address) or by sending a letter to (name and address). You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

8. Sale of business

   1. If Deskpro Limited’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9. Your consent

   1. By submitting your personal information you consent to the use of that information as set out in this policy.

10. Changes to privacy policy

    1. We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on 14th August 2012.

11. How to contact DeskPro Limited

    1. We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to hello@deskpro.com or send a letter to Deskpro Ltd, 81-83 Fulham High Street, SW6 3JA, London, United Kingdom.