Global government bodies support communities with Deskpro
Deskpro makes it easier to track everything, and open ticket emails aren't getting lost like they were in the past.Brad Craley Senior Systems Admin
Manage your community with helpful features
Your organization has an extraordinary amount of responsibility, and you need a powerful helpdesk to keep up while being flexible enough to fulfill your specific needs.
Resolve Issues With Ease
Never lose track of community tickets
Our full-featured software simplifies communication with constituents by creating efficient and effective solutions for routing and automating everyday processes.
Secure service that covers every base
Whichever of Deskpro's deployment options you choose, Cloud or On-Premise, your organizational and constituent data will be protected and processed with bank-level security.
Defend your helpdesk and agents with Deskpro's smart security software that filters out spam or tickets from potentially abusive individuals, and protect all the information sent into your organization.
Deskpro's security compliance certifications and regulations
Keep your community safe and secure with Deskpro
Helpdesk software that scales
Whether your governing body resides over an entire nation or a city council, your operations are wide-scale. And you need a helpdesk that can accommodate that.
Deskpro lets you scale one instance of your Help Center across multiple front doors, so you can organize content and report across your organization from one intuitive helpdesk.
Deskpro's wide range of features helps you provide support across your service, no matter the size of your organization.
Dedicated Help Center
Create variations of your support center
Let your community know they're in the right place when they land at your Help Center. And make it as easy as possible to find the right information.
Customize dedicated Help Centers throughout the branches of your organization to make them distinct and uniquely equipped for your various departments.
Create a powerful self-service platform
Host essential information on your Help Center and provide a 24/7 hub of knowledge and create fewer helpdesk tickets.
Publish content to help your community
Create your own published content within your Help Centers to optimize your support.
Control which articles appear across your various departmental knowledgebases to create a specialized hub of knowledge for each branch of your organization.
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.Mohamed Jad Amraoui Systems Engineer