Microsoft Teams Ticketing

Support belongs where you work

Deskpro brings your help desk into Microsoft Teams, letting staff raise, manage, and track support issues without breaking their workflow.

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Bring support into the conversation

Your team already uses Microsoft Teams to communicate, plan, and collaborate, so why make them leave it to get help?

Your help desk in your workspace

Turn staff messages into tickets. No more juggling between tools, no more overlooked requests.

Empower internal team support

Built to support every team, Deskpro makes collaboration simple across your entire organization.

IT Help Desk

Lost passwords, broken laptops, and software requests. All submitted and tracked without leaving Teams.

HR & People Ops

Onboarding questions, policy clarifications, or benefits issues can be raised from anywhere.

Facilities & Admin

From “the projector isn’t working” to “we’re out of coffee,” Teams is the easiest place to report it.

How your team win with Deskpro in Microsoft Teams

Bring structure to support with everything you need to create, manage, and resolve tickets

Raise tickets directly from Teams

Create a ticket from any chat or channel. Just click, describe the issue, and submit.

how it works

From raised, to resolved

Launch the Deskpro app
Available in chat and channel views, accessible via the message extension or shortcuts.
Submit a request
Fill out a structured form with the necessary details. One click and it’s logged.
Track and resolve
View ticket status, reply to requests, or add to the thread.

Put your help desk where your team is

See how Deskpro and Microsoft Teams work together to streamline internal support.
Try it free today Book a demo
Switching to Deskpro helped improve our whole service offering and made us more scalable.
Andrew Weiss Director of LTL Operations
Omnichannel Help Desk Software

One platform for every conversation

Deliver memorable customer experiences across any channel to your external or internal users with our flexible and dynamic help desk software.
Simplify Team Communication

Eliminate Email Chaos with a Unified Inbox

Upgrade from traditional email to a shared inbox help desk. With efficient email management tools you can ensure no message goes unanswered.
Internal Help Desk Software

Exceptional support begins with your team

Internal ticketing system and internal support help desk software for organizations that care about happy employees.