Support tickets are created in Deskpro when a user contacts your organization through any of your channels connected to the helpdesk. These include email, chat, phone, or social.
Customers can submit tickets using a simple web form featured on your customizable helpdesk portal. Deskpro comes complete with powerful custom fields, allowing you to capture the specific information you want displayed on tickets, user profiles, organizations and live chats.
Understand exactly what you need to tackle next, with just a simple glance at your ticketing system.
Prompt agent activity, automate individual ticket actions, and set up reminders regarding important issues.
Allow agents to set up convenient automations and reminders for almost any helpdesk situation - right from within a ticket.
Arm agents with powerful automation tools to increase the efficiency, quality and consistency of your support
Editable triggers and templates control basic helpdesk processes.
Set tickets to trigger dozens of different actions after almost any helpdesk event.
Track and automate actions in line with your helpdesk response time standards using SLAs.
Run actions based on the time a ticket has spent in a certain state with escalations.
Automated rules work together to increase or decrease a ticket urgency.
Extend the capability of your helpdesk with webhook actions
Deskpro ticketing system comes complete with a whole range of powerful helpdesk features - for one simple price
“Deskpro provides us with maximum functionality at minimal cost. The system is intuitive, easy-to-use, and has evolved with us to meet our ever-changing business demands.“
Director of Engineering and Support, Xerox
“It’s the perfect environment to ensure our customers and agents are satisfied - all at fantastic value, too. Ten out of ten.“
IT Helpdesk Leader
“We can now provide customer support at speed, scale - and with the highest level of quality.“
Chief Marketing Officer
“Nothing falls through the cracks. We’ve greatly increased our response times, accountability, and quality of student support.“
Chief Information Officer
“Deskpro is a great product and has helped us to improve the support we provide our customers, which in turn has helped us sell more.“
IT Team Lead
“There weren’t many options when it came to looking at On-Premise help desk software that had the level of features that we needed, but Deskpro was top of our list.“
Eric Van Tol
Director of Engineering and Support, Atlantech
“Seriously the best helpdesk software, and I have evaluated just about all of them. Deskpro is simple to setup, easy to manage, powerful and really really flexible!“
VP Sales, VAIRKKO
“The user interface is simple to use and our agents and users appreciate the levels of uptime offered by Deskpro. The support is fantastic, personalized to us and responsive.“
Solution Architect, The Laptop Company
“Great product, awesome and affordable. Implementation was quick and easy to implement.“
Steve Lam Hang
Technical Support Manager, Randstad