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Twilio

Add simple SMS integration to your helpdesk to improve ticket workflow.

Install

Twilio

This app is bundled with Deskpro. To install it:
• Go to your Admin Interface
• Navigate to Agents
• Navigate to Auth & SSO
• Click on Add +
• Select Twilio
• Click Install



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Send automatic SMS with the Twilio helpdesk integration for Deskpro. Benefit from simple and easy SMS alerts to keep your teams in-the-know on urgent issues.

With our Twilio helpdesk integration, sending automatic SMS alerts to agents is a piece of cake.

Reliable messaging: Even in low-signal areas, let agents know about urgent tickets, wherever they are.

Works with Deskpro automation: Define when alerts get sent with Deskpro's triggers, SLAs and escalations.

Appropriate alerts: You can set precise conditions so alerts are only sent when and where they're needed.

Multiple sending options: Take into account ticket properties and helpdesk working hours. Text an individual agent or a whole team.

Included for everyone: We don't nickel and dime you by charging extra to use our SMS integration. You just need to pay for the third-party Twilio account.

App Details

Author:
Deskpro
Version:
1.0.0

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