Send automatic SMS with the Twilio helpdesk integration for Deskpro. Benefit from simple and easy SMS alerts to keep your teams in-the-know on urgent issues.
With our Twilio helpdesk integration, sending automatic SMS alerts to agents is a piece of cake.
Reliable messaging: Even in low-signal areas, let agents know about urgent tickets, wherever they are.
Works with Deskpro automation: Define when alerts get sent with Deskpro's triggers, SLAs and escalations.
Appropriate alerts: You can set precise conditions so alerts are only sent when and where they're needed.
Multiple sending options: Take into account ticket properties and helpdesk working hours. Text an individual agent or a whole team.
Included for everyone: We don't nickel and dime you by charging extra to use our SMS integration. You just need to pay for the third-party Twilio account.