Use existing credentials for login with the SAML helpdesk integration for Deskpro. Enable SAML authentication for users, agents or both.
With our LDAP helpdesk integration, unified login management becomes a walk in the park.
No extra cost: You don't have to pay any extra to use SAML with Deskpro. Like all our advanced features, it's included in our simple, flat pricing.
Multiple login sources: Deskpro lets you configure helpdesk authentication the way you want it. SAML can be the sole source of login credentials, or you can offer it alongside standard Deskpro accounts, or any of 20 other supported authentication sources.
Auto Sync: Once you've connected your helpdesk to your SAML source, you can enable Auto Sync, so your helpdesk accounts are updated to reflect changes in the SAML data.
Manual Sync: If required, you can also sync records manually across from your SAML source.