The Quickbooks helpdesk integration with Deskpro allows you to keep your invoicing and accounting more visible to agents. This can help if customers are requesting refunds or there are workflows that you want to automate if a customer purchases a product.
It is often used in conjunction with accounting teams or outsourced accountants, so it needs to be kept up to date and visible to the right people. If your accounting team are working within Quickbooks, automated workflows can be set up to then trigger actions within your helpdesk, such as adding a new customer to the helpdesk after they purchase. Ensuring that your customer support team has the most up to date list of customers they need to support.