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MailChimp

Build your email lists and track engagement across support and marketing departments

Install

MailChimp

This app is bundled with Deskpro. To install it:
• Go to your Admin Interface
• Navigate to Agents
• Navigate to Auth & SSO
• Click on Add +
• Select MailChimp
• Click Install



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Manage campaigns effortlessly using the MailChimp helpdesk integration with Deskpro.

With our MailChimp helpdesk integration, allow customer support agents to manage how existing and potential customers interact with your email marketing campaigns.

Link users to campaigns: Users are linked to MailChimp campaigns via their email address. Agents can easily see which campaigns and emails have been sent to the user, including details regarding if emails have been opened or clicked through.

Painless subscription: Make it easy for your support agents to subscribe and unsubscribe your users from MailChimp emails. Create a better rapport with your customers. Actions can be performed instantly by the agents, without having to leave the ticket view in the helpdesk.

Two-way automation: The Mailchimp integration includes Deskpro's rich automation features, so your support agents always have access to the most up-to-date information. If a user is added or removed from a campaign, or an update is made, notifications are created across your helpdesk in real-time.

Subscribe and unsubscribe: Subscribe or unsubscribe users from MailChimp mailing lists or campaigns with just a couple of clicks. Build an email list, and keep your marketing team happy with a nice, clean database full of engaged users.

Funnel position: Your marketing and sales teams may be working to move prospects through email marketing funnels. Agents can view campaigns users are subscribed to; shedding light on where they are in your sales or onboarding funnel.

Monitor engagement: See how engaged your users as agents view whether users have opened or clicked through on particular emails. Agents can also view the five star engagement rating that MailChimp uses. With the Mailchimp integration for Deskpro, it’s easy to nderstand how customers are reacting to your marketing emails.

App Details

Author:
Deskpro
Version:
1.0.0

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