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Use your existing LDAP account records to sign in agents or users.



This app is bundled with Deskpro. To install it:
• Go to your Admin Interface
• Navigate to Agents
• Navigate to Auth & SSO
• Click on Add +
• Select LDAP
• Click Install

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Use existing credentials for helpdesk login with the LDAP helpdesk integration for Deskpro. Enable LDAP authentication for users, agents or both.

With our LDAP authentication helpdesk integration, unified login management becomes effortless.

No extra cost: You don't have to pay any extra to use LDAP with Deskpro. Like all our advanced features, it's included in our simple, flat pricing.

Multiple login sources: Deskpro lets you configure helpdesk authentication the way you want it. LDAP can be the sole source of login credentials, or you can offer it alongside standard Deskpro accounts, or any of 20 other supported authentication sources.

Auto Sync: Once you've connected your helpdesk to your LDAP source, you can enable Auto Sync, so your helpdesk accounts are updated to reflect changes in the LDAP data.

Manual Sync: If required, you can also sync records manually across from your LDAP source.

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