Provide support with powerful issue tracking tools using the JIRA helpdesk integration for Deskpro
With our JIRA helpdesk app for Deskpro, it's easy for your front-line support agents to work closely with developers or IT staff who track issues using JIRA.
Issues-to-tickets: Turn tickets into linked JIRA issues, or link existing tickets to single or multiple issues.
Frictionless collaboration: It’s easy for agents who use Deskpro, and staff who use JIRA to work in harmony without leaving their preferred app.
Two-way automation: The JIRA integration includes Deskpro's rich automation features, so your helpdesk can respond automatically when new JIRA issues or comments are added, or keep JIRA users up-to-date with comments.
Foster increased communication: Agents can see or add JIRA comments from the agent interface, allowing them to collaborate with developers who use JIRA - all without needing to leave Deskpro.
Create new JIRA issues: Turn a Deskpro ticket into a JIRA issue. Once an agent has validated a problem, they can add it to JIRA in seconds, from inside the Deskpro interface.
Link existing issues: Record a problem on a ticket caused by an issue that's already in JIRA, or link it to multiple JIRA issues.
Reply and send to JIRA: Agents can reply to users, and create JIRA comments or issues in one fell swoop.
JIRA triggers: Create triggers that run when a linked issue is updated or deleted. Make triggers respond to a new JIRA comment, JIRA status change, or when a new issue is linked to a ticket.
Add JIRA comments automatically: With the JIRA app installed, you can use Deskpro automation to send comments to all JIRA issues linked to a ticket.