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Database Authentication

Use account details from an external database for log-in credentials or customer information.


Database Authentication

This app is bundled with Deskpro. To install it:
• Go to your Admin Interface
• Navigate to Agents
• Navigate to Auth & SSO
• Click on Add +
• Select Database Authentication
• Click Install

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Make authentication simple with the Database Authentication helpdesk integration for Deskpro. Use your own intranet database or existing web service as a source of credentials to log in to Deskpro.

With our Database Authentication integration, it’s easy to manage login processes with using your own database.

Use your own database: Use account details from an external database. Install the Database Authentication app to take user or agent account details from your existing database.

All major databases supported: MySQL, PostgreSQL, SQLite, MsSQL, Oracle or any system that supports ODBC.

Flexible setup: Deskpro's flexible authentication options mean you can use a database to replace the standard Deskpro authentication system, or work alongside it.

Various sources: Deskpro supports over 20 distinct sources of account details. You can use any source for users, agents or both.

Custom verification: You can enter custom PHP code to control how the user-inputted password is checked against the password field in the database.

App Details


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