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Active Directory

Simplify your account management with flexible authentication.


Active Directory

This app is bundled with Deskpro. To install it:
• Go to your Admin Interface
• Navigate to Agents
• Navigate to Auth & SSO
• Click on Add +
• Select Active Directory
• Click Install

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Manage agent and user account details with the Active Directory helpdesk integration for Deskpro. Use your existing Active Directory service.

With our Active Directory helpdesk integration, you can drastically simplify your account management with flexible authentication processes.

Use existing accounts: Deskpro integrates with Active Directory, so you can allow existing Windows domain accounts to login to your helpdesk.

Authenticate everyone: You can use Active Directory authentication for users, agents or both.

Cloud or On-Premise: You can use Active Directory integration with both Deskpro Cloud and Deskpro On-Premise.

No extra cost: You don't have to pay for a higher price plan to use Active Directory with Deskpro. Like all our advanced features, it's included for no extra charge.

Flexible authentication: Deskpro lets you configure helpdesk authentication the way you want it.

Multiple or single sources: Active Directory can be the sole source of login credentials, or you can offer it alongside standard Deskpro accounts. Also use any of 20 other supported authentication sources.

Auto sync: Once you've connected your helpdesk to your Active Directory, you can use the Auto Sync option to keep your helpdesk accounts updated automatically.

Manual sync: You can also manually sync records at any time.

App Details


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