Make listening to your customers easier

Resolve issues faster with a fully-integrated call center solution for your helpdesk

No extra cost

Access to all the Voice features, only pay for calls

Easy set up

Get up and running in minutes

Cloud or On-Premise

Voice works with Deskpro Cloud and On-Premise

Everything in one place

Manage all calls without leaving the helpdesk

Implementing Deskpro Voice means we can interact with more users, keep all conversations in our helpdesk, and get rid of another legacy software package.

Stephanie Obodda
Assistant Director, IT Comms. & Training

Have more meaningful conversations

Sometimes all customers want is to speak with a human being on the other end of the phone. Even in a digital age full of email, tweets and snaps, voice interactions are still incredibly valuable elements of the customer journey.

Over the phone, issues can be resolved more efficiently and effectively. This means agents can resolve issues quickly, whilst customers receive more immediate and personalized support.

Deskpro allows you to be available for your customers, and nurture meaningful relationships over the phone. Simply add a number to Deskpro, pop on a headset, and get chatting.

Make phone support simple

Connect from the helpdesk

Receive inbound calls directly, or reach out to customers with outbound calls - all within the helpdesk.

Caller ID and history

Incoming calls display customer details that arm agents with vital support informations.

Call-to-ticket

Answered calls automatically create tickets. Agents can assign the call to a new ticket, existing ticket, or to an existing user in your system.

Call control

Set calls to mute or hold from within the agent interface.

Team up

Add agents to active calls, or send calls to different agents and teams with cold and warm transfer options.

Call recording

Active calls are automatically recorded and saved for future reference.

Being able to use all Deskpro features and pay one flat price has made scaling our team simple.

Roshan Vinayan
Project Manager,
Impelsys

The power of voice

Powerful back-end features are essential to an effective call center solution for your helpdesk. Deskpro Voice brings you all the functionality you need to provide incredible phone support to your customers with real efficiency.

Existing numbers

Receive inbound calls directly, or reach out to customers with outbound calls - all within the helpdesk.

Call queues

Incoming calls display customer details that arm agents with vital support information.

Call distribution

Answered calls automatically create tickets. Agents can assign the call to a new ticket, existing ticket, or to an existing user in your system.

Out to lunch

Set calls to mute or hold from within the agent interface.

Automation tools

Add agents to active calls, or send calls to different agents and teams with cold and warm transfer options.

A call center built into your helpdesk

Deskpro Voice comes with all the features you expect from a comprehensive call center solution for your helpdesk. Whether you want to set up intelligent call trees or greet customers with customized messages, our software makes it possible to manage, route, and handle calls with ease.

Auto attendant

Simple dialpad audio menus allows you to route users to the right department or agent before calls appear in the agent interface.

Number extensions

Assign extension numbers for agents or departments.

Voicemail

Allow customers to leave a voicemail that automatically creates a ticket.

Music and greetings

Add greeting, hold, wait and IVR audio from your files, record new audio, or use our built-in text-to-speech generator.

The decision to pick Deskpro became a no brainer. The software is head and shoulders above other helpdesks that we trialled.

Andrew Weiss
Director of LTL Operations,
eShipping

Ready to get started?

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