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Voice support for Deskpro is coming soon. Sign up be included in the upcoming beta

No extra cost

Simply connect your Twilio account to Deskpro

Easy set up

Get up and running in minutes

Cloud or On-Premise

Voice works with Deskpro Cloud and On-Premise

Everything in one place

Manage all calls without leaving the helpdesk

Make phone support simple

Deskpro Voice call center software is built into your helpdesk, allowing you to provide phone support from the same software you use to manage email, tickets, and other channels. Our software enables you to focus on establishing and building relationships with customers, instead of wasting time using a clunky legacy PBX.

Connect from the helpdesk

Don’t waste time switching between your phone, helpdesk and other systems in order to provide great support. Receive inbound calls directly, or reach out to customers with outbound calls - all within the helpdesk.

Caller ID and history

Ensure you’re equipped with as much relevant customer data as possible, and preempt any possible issues before you answer a call. Incoming calls display customer details that arm agents with vital support information.

Call-to-ticket

Never worry about making frantic notes on a customer call ever again. Answered calls automatically create tickets in Deskpro. Agents can assign the call to a new ticket, existing ticket, or to an existing user in your system.

A call center built into your helpdesk

Deskpro Voice comes with all the features you expect from a comprehensive call center solution for your helpdesk. Whether you want to set up intelligent call trees or greet customers with customized messages, our software makes it possible to manage, route, and handle calls with ease.

Auto attendant

Simple dialpad audio menus allows you to route users to the right department or agent before calls appear in the agent interface.

Number extensions

Assign extension numbers for agents or departments.

Voicemail

Allow customers to leave a voicemail that automatically creates a ticket.

Music and greetings

Add greeting, hold, wait and IVR audio from your files, record new audio, or use our built-in text-to-speech generator.

Provide unrivalled convenience to your customers

Your customers usually opt to call your organization because they need on-the-spot support. Ensure your agents have all the tools they need from call center software to provide your customers with the most convenient service possible.

Team up

Create a collaborative environment for your teams to make sure customer issues are resolved as quickly as possible. Add agents to active calls, or send calls to different agents and teams with cold and warm transfer options.

Call recording

Make sure nothing slips through the cracks, and all calls are recorded for auditing and compliance purposes. All active calls are automatically recorded and saved within Deskpro for future reference.

Call control

Benefit from all standard call functions with just a few clicks. Set calls to mute or hold from within the agent interface.

The power of voice

Powerful back-end features are essential to an effective call center solution for your helpdesk. Deskpro Voice brings you all the functionality you need to provide incredible phone support to your customers with real efficiency.

Existing numbers

Don’t worry about having to lose any numbers you might already own and love. Simply connect your helpdesk to any existing numbers you own, or add new ones from within the helpdesk itself.

Call queues

Need to find a way of differentiating your sales, customer support, and technical support teams within the helpdesk? Deskpro allows you to group agents in teams or departments into queues and route calls to them accordingly.

Call distribution

Take control over how calls are directed to agents across different departments. Distribute calls to agents in a queue evenly, to agents who have answered the least calls, or let the first agent to answer handle the call.

Have more meaningful conversations

Sometimes all customers want is to speak with a human being on the other end of the phone. Even in this digital age full of email, tweets and snaps, voice interactions are still incredibly valuable elements of the customer journey.

Over the phone, issues can be resolved more efficiently and effectively. This means agents can resolve issues quickly, whilst customers receive more immediate and personalized support.

Deskpro allows you to be available for your customers, and nurture meaningful relationships over the phone. Simply link your Twilio account to Deskpro, pop on a headset, and get chatting.

Smarter voice support

Investing in call center software shouldn’t require a compromise regarding your support processes. Deskpro Voice is built to bring the same intelligent features and functionality you expect from cutting-edge helpdesk software.

Automation tools

Tickets created through calls require exactly the same amount of care and consideration as those that come through via email. Create custom triggers and workflows in response to new call tickets and voicemails.

Away from desk

Don’t worry about customers being put through to agents who aren’t necessarily available. Agents can assign themselves to appear online or offline, and any calls will be directed appropriately.

How do I access Deskpro Voice?

Voice support for Deskpro is coming soon. Sign up be included in the upcoming beta.

Deskpro Voice will come with our software at no extra charge from us. You simply have to purchase a Twilio account if you don’t already have one.

No extra cost

Simply connect your Twilio account to Deskpro

Easy set up

Get up and running in minutes

On-Premise

Voice works with Deskpro Cloud and On-Premise

Everything in one place

Manage all calls without leaving the helpdesk