Make listening to your customers easier

Resolve issues faster with a fully-integrated call center solution for your helpdesk

No extra cost

Access all of the Voice features on your helpdesk, only pay for calls.

Deep link

It’s ready to go

Get your new call center up and running in minutes.

Deep link

Lots of features

Everything that you would expect from call center software and more.

Deep link

Everything in one place

Manage all of your calls without leaving the helpdesk.

Deep link

“The decision to pick Deskpro became a no brainer. The software is head and shoulders above other helpdesks that we trialled.“

Andrew Weiss

Director of LTL Operations - eShipping

Only pay for calls

Unlike other helpdesks, we won't charge you more to use Voice. You get fully featured call center software right inside your helpdesk. It doesn't matter how many of your agents use it. All you pay for are the calls, simple.

Voice call pricing

All the features you will need

Caller ID & History

Incoming calls display customer details. Providing agents with vital support information.

Auto atendant & IVR

Streamline your call routing with auto-attendant IVR technology, including music and greetings.

Queues

Automatically manage and distribute calls to specific departments. Choose how to distribute calls between agents.

Agent extentions

Assign individual extension numbers for any of your agents.

Forwarding

You can forward incoming calls to your deskphone, mobile or even SIP.

Call-to-ticket

Answered calls automatically create tickets. Agents can write notes during the call and follow-up afterwards on the ticket.

Voicemail

Allow customers to leave a voicemail that automatically creates a ticket.

Click-to-call

Agents can click on any phone number within the helpdesk and begin calling in just 2 seconds.

Transfer

Add agents to active calls, or send calls to different agents and teams. With cold and warm transfer options available.

In-call controls

Set calls to mute or hold from within the agent interface during a call.

Reports

In-depth reporting analytics and insight for all inbound and outbound calls.

Call Recording

Active calls can be recorded onto a ticket, giving reference and context to other agents.

Ready to go in seconds

Deskpro allows you to be available for your customers, and nurture meaningful relationships over the phone. Simply add a number to Deskpro, pop on a headset, and get chatting. Set-up takes just 2 minutes.

Deskpro Voice is built on an enterprise grade network, providing global infrastructure for communicating with your users via voice calls. Currently only available on Deskpro Cloud.

The power of voice

Powerful back-end features are essential to an effective call center solution for your helpdesk. Deskpro Voice brings you all the functionality you need to provide incredible phone support to your customers with real efficiency.

  • Taking a call When a call comes into the helpdesk, agents are alerted within the interface. They can see the number, user and organization to help give them context before answering the call.
  • Dialpad From the dialpad, agents can make outbound calls or call SIP address directly. They can also choose which phone number to call from.
  • Call queues Choose how to distribute calls between departments and agents. Just like with tickets and chat, you can follow up the communication from within the ticket.
  • Call forwarding You may want to keep using your current deskphone, mobile or even SIP. By forwarding calls out of Deskpro, you can keep all of your current hardware.
  • Voicemail If you don't have a 24/7 call center, voicemails are key. Voicemails can automatically create tickets or appear in agents personal voicemail area.

A call center built into your helpdesk

Deskpro Voice comes with all the features you expect from a comprehensive call center solution for your helpdesk. Whether you want to set up intelligent call trees or greet customers with customized messages, our software makes it possible to manage, route, and handle calls with ease.

  • Call-to-ticket Every time an agent answers or makes a call through Deskpro, it automatically creates a ticket. Giving your agents all of the context from calls, within a ticket.
  • Call control During calls, agents have the ability to set calls to mute, or put a user on hold with the click of a button.
  • Team up Adding agents to active calls, or sending calls to different agents and teams is easy. With cold and warm transfer options available, you can ensure the best person is speaking to the customer.
  • Call recording Active calls can be recorded automatically, with the recordings being added to the ticket. You can choose whether to record calls for specific queues, and easily remove any that are highly confidential.

Ready to get started?

Try Deskpro for free. No credit card required. 30 second signup.