Make phone support simple
Deskpro Voice call center software is built into your helpdesk, allowing you to provide phone support from the same software you use to manage email, tickets, and other channels. Our software enables you to focus on establishing and building relationships with customers, instead of wasting time using a clunky legacy PBX.
Connect from the helpdesk
Don’t waste time switching between your phone, helpdesk and other systems in order to provide great support. Receive inbound calls directly, or reach out to customers with outbound calls - all within the helpdesk.
Caller ID and history
Ensure you’re equipped with as much relevant customer data as possible, and preempt any possible issues before you answer a call. Incoming calls display customer details that arm agents with vital support information.
Never worry about making frantic notes on a customer call ever again. Answered calls automatically create tickets in Deskpro. Agents can assign the call to a new ticket, existing ticket, or to an existing user in your system.