Inbound Call Center Software

Elevate your call center operations with Deskpro's powerful Inbound Call Center Software

Allow your organization to effectively manage high volume of phone calls from your customers directly from your help desk.

Get Started

EXCEPTIONAL SUPPORT

Have exceptional conversations with your customers

With Deskpro, the inbound call center software is included as part of the Deskpro help desk software. So your organization can provide multi-channel support across phone, email and live chat all from one place.

Help your customer support teams to provide flawless support across multiple channels with key features for an inbound call center solution.

Auto-attendant & IVR
Streamline your call routing with auto-attendant technology, including music and greetings.
Inbound Caller ID & History
Incoming calls display customer details. Providing agents with vital information from the CRM.
Call Queues
Ensure that your agents are at maximum capacity. Automatically manage and distribute calls in a call queue.
Voicemail
For out of hours support, you can allow customers to leave a voicemail that automatically creates a ticket.
In-depth Reporting
In-depth reporting analytics and insight for all inbound and outbound phone calls. See who are your top performers.
Forwarding
Incoming calls can be forwarded to your desk phone, mobile, or even SIP for maximum availability.

Collaborate as a team to solve issues over the phone with all the call center software features you need

The contact center software that comes fully embedded in Deskpro allows multiple agents to team up and solve issues faster. The integrated IVR and call routing provides workforce management and automatic call distribution to make sure that issues are answered by the best customer service agents for the job.

Call-to-ticket

Answered calls automatically create tickets. Call center agents can write notes during the call and follow-up afterward.

Skills-based call routing can also help when agents have a high call volume and the call center platform provides tools to improve efficiency with call center metrics available to admins.

Smarter inbound call center software and phone system

Having a call center system to receive calls is one thing, but having one that is fully integrated with flexible help desk software takes your support team to another level. Give your customer service team the context of full CRM history as calls come in, alongside taking notes on the call, warm and cold transfers as well as access to the internal knowledge base to help agents answer any question over the phone. Plus, with real-time and historical metrics, you can track the performance of agents and teams with ease and improve the overall call flow for better customer relationship management.

Set up in minutes

Simplify your phone support and nurture meaningful relationships with your customers using Deskpro inbound call center software. Set up takes just 3 minutes to get your team up and running. All your agents need is a headset and they are good to start resolving issues today.

International numbers

With one click, you can purchase international phone numbers from across the globe to provide your customers with local numbers they can call.

Only Pay for Calls

All of the agents on your help desk can have access to the inbound call center software for no extra fee. All you pay for are the call costs.

Smart Call Routing

You can set up multiple IVR and call routes to navigate your customers through to the correct departments. With different options for call distribution management as well as personalized greetings and hold music.

Start using Inbound Call Center Software

Voice was pretty simple to get set up, the support articles were really easy to follow, telling us exactly what we needed to do.
Brandon Skinner Help Desk Manager

Localization

Provide global phone support with an omnichannel contact center

Provide phone support for your customers in different time-zones and languages from one central help desk.

Multi-brand

Provide support to different brands, products or services with unique help centers and numbers you can manage from one help desk.

Multi-language

Utilize international numbers and create call IVRs in multiple languages. Make your customers feel at home.

Department & Teams

Group agents together into multiple teams - within, or even across, different departments to tackle specific calls.

Learn more about Localization

Best inbound call center solution for support teams

Deskpro's contact center solution comes complete with a whole range of other powerful help desk features.

Talk to Customers
Deskpro Voice provides you with call center software built into your help desk. Talk to customers and follow up on the ticket.
The Anywhere Help Desk
Deskpro features free native apps for iOS and Android, allowing you to resolve customer issues from almost anywhere.
Self-service Options
Provide your customers with instant answers 24/7. Your Help Center includes a Knowledge Base & Guides for self-service support.
Instant Live Chat
Utilize the multi-channel help desk with live chat as well as ticketing. Fully integrated into the platform.
Easy Integrations
It's easy to add your integrations and apps to your Deskpro account. Choose from native apps, API, or Zapier integration.
Serious About Security
Deskpro operates using bank-level security practices and relies on leading third-party protection.
Internationally Speaking
Provide your international customers with support using Deskpro's built-in Microsoft Translator.
Unbelievable Support
Whether you are looking for help with your set up, extra agent training, or certification, our team of experts are here to help.
Deskpro’s Admin interface is so powerful, especially with the different options for ticket triggers, it's a huge advantage for us. We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out on top.
Chris Evans VP of IT Operations

Frequently Asked Questions