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Inbound Call Center Software

Inbound call center software in your help desk

What is inbound call center software and why should my support team use it?

Inbound call center software allows your organization to effectively manage high volume of phone calls from your customers.

Calls come directly into your helpdesk for your agents to answer them, whereas outbound call center software is primarily focused on making calls.

Exceptional Support

Have exceptional conversations with your customers

With Deskpro, the inbound call center software is included as part of the Deskpro helpdesk software. So your organization can provide multi-channel support across phone, email and live chat all from one place.

Help your customer support teams to provide flawless support across multiple channels with key features for an inbound call center solution.

Auto-attendant & IVR

Streamline your call routing with auto-attendant technology, including music and greetings.

Inbound Caller ID & History

Incoming calls display customer details. Providing agents with vital information from the CRM.

Call Queues

Ensure that your agents are at maximum capacity. Automatically manage and distribute calls in a call queue.

Voicemail

For out of hours support, you can allow customers to leave a voicemail that automatically creates a ticket.

In-depth Reporting

In-depth reporting analytics and insight for all inbound and outbound calls. See who are your top performers.

Forwarding

Incoming calls can be forwarded to your desk phone, mobile, or even SIP for maximum availability.

Team Up

Collaborate as a team to solve issues over the phone with all the call center software features you need

The contact center software that comes fully embedded in Deskpro allows multiple agents to team up and solve issues faster. The integrated IVR and call routing provides workforce management and automatic call distribution to make sure that issues are answered by the best agents for the job.

Call-to-ticket

Answered calls automatically create tickets. Call center agents can write notes during the call and follow-up afterward.

Skills-based call routing can also help when agents have a high call volume and the call center platform provides tools to improve efficiency with call center metrics available to admins.

Call Recording

Automatic call recordings can be added onto a ticket, giving reference and context to other agents & call monitoring tools to admins.

Warm & Cold Transfers

Agents can be added to active calls, with cold and warm transfer options available for the best customer service.

Smarter inbound call center software & phone system

Having a call center system to receive calls is one thing, but having one that is fully integrated within flexible helpdesk software takes your support team to another level. Give your team the context of full CRM history as calls come in, alongside taking notes on the call, warm and cold transfers as well as access to internal knowledgebase to help agents answer any question over the phone. Plus, with real-time and historical metrics, you can track the performance of agents and teams with ease and improve the overall call flow for better customer relationship management.

Set up in minutes

Simplify your phone support and nurture meaningful relationships with your customers using Deskpro inbound call center software. Set up takes just 3 minutes to get your team up and running. All your agents need is a headset and they are good to start resolving issues today.

International numbers

With one-click, you can purchase international phone numbers from across the globe to provide your customers with local numbers they can call.

Only Pay for Calls

All of the agents on your helpdesk can have access to the inbound call center software for no extra fee. All you pay for are the call costs.

Smart Call Routing

You can set up multiple IVR and call routes to navigate your customers through to the correct departments. With different options for call distribution management as well as personalized greetings and hold music.

Voice was pretty simple to get set up, the support articles were really easy to follow, telling us exactly what we needed to do.
Brandon SkinnerHelpdesk Manager

Localization

Provide global phone support with an omnichannel contact center

Provide phone support for your customers in different time-zones and languages from one central helpdesk.

Multi-brand

Provide support to different brands, products or services with unique help centers and numbers you can manage from one helpdesk.

Multi-language

Utilize international numbers and create call IVRs in multiple languages. Make your customers feel at home.

Department & Teams

Group agents together into multiple teams - within, or even across, different departments to tackle specific calls.

Deskpro’s Admin interface is so powerful, especially with the different options for ticket triggers, it's a huge advantage for us. We spent four months, combing through all the various ticketing systems, and Deskpro kept coming out on top.
Chris EvansVP of IT Operations
Deskpro is a great tool and helps our teams collaborate better. We make data-driven decisions using the reports to keep improving for our users.
Robert TankaHead of Technical Operations
As we started growing rapidly, I needed to get full control of our data. That meant looking for an on-premise helpdesk. Deskpro by far excelled over the other helpdesks we looked at.
Anthony CarterHead of IT
Deskpro is a very flexible and easy to use ticketing system environment. The integration with our Active Directory was a breeze and customer support was phenomenal. I’m very happy with the product and recommend it to every business.
Mohamed Jad AmraouiSystems Engineer

Try Deskpro for your organization