Understand both customers and agents with actionable reporting and analytics.
Help your customers help themselves with a self-service knowledgebase and portal.
Seamlessly integrate your helpdesk with 750+ other software applications and services.
Collaborate effortlessly with your teams using instant messaging and notes.
All the best helpdesk features on your iOS or Android mobile device.
Engage with your customers in real-time with live chat
Exceed expectations with swift responses and effective resolutions
Empower your teams to perform with full-featured live chat
Promote teamwork to improve productivity and engagement
Customize live chat to suit your organization
Live chat establishes meaningful relationships with customers who need a helping hand. It's a quick and easy way to assist your customers in-the-moment; making life easier for everyone involved.
Deskpro features a fully-integrated chat system with way more functionality than leading standalone chat solutions.
There's a very thin line between a great customer interaction and a poor one. Live Chat allows you to resolve customer issues at speed; keeping your customers happy and ready to spend.
Being able to converse with customers means agents get to the bottom of simple queries in no time. Live chat increases the productivity and engagement of your teams.
Never miss a customer query. Chat alerts reveal who wants to chat and why. Audio alerts notify agents whenever there's a new message or chat request.
Some people can be a little shy. Initiate chats with current and potential customers using our easy-to-install chat widget on your website.
Enable your teams to quickly respond to any chat with full and detailed knowledge of each customer issue. With Deskpro's fully-integrated live chat, agents can easily view user history, previous tickets and search full chat transcripts.
Some issues can't be resolved during a quick chat session. Create new tickets complete with a full chat transcript in a single click.
Equip your agents with the tools they need to resolve issues efficiently. Share knowledgebase articles in chat, or use snippets to insert common responses that are easily personalised.
With a little extra context, it's easy to pre-empt and resolve customer queries. See which web page your customer is browsing during chat, and preview the messages they're typing in real-time.
No one wants to chat alone. With Deskpro you can always see how many agents are available to chat, and how many customers are submitting chat requests. All it takes is a quick glance to see if you have enough hands on deck.
Make sure customers are matched with expert agents who can handle their query best. Reveal the nature of customer requests with chat departments, and assign chats to the right people on your team.
Two heads are better than one. Invite other agents into active chats, and solve customer issues on the double.
Determine what agents can do in chat using agent permissions, permission group settings, and chat department settings. Agents only see chats that you allow them to.
Decide which customers can access live chat on your website. Create usergroups to segment customers, and determine which ones you want to be able to access live chat.
Don't put up with individuals who abuse the chat function. Block users and ban IP addresses from accessing live chat on your site.
Agents are at their best when they've got all the information they need up front. Add custom chat fields to elicit critical information from users prior to the session, so agents don't have to waste time covering the basics.
Communicate like a digital native. Send and receive files, use emojis, and take advantage of rich text formatting options to message like a millennial.
It's easy to add our chat widget to your site. Paste in a few lines of code and you're live. Offer chat on a few pages on your site, or all of them.
Understand team performance and customer behaviour. Run custom or out-of-the-box reports to reveal key insights.
Deskpro operates using bank-level security practices, and relies on leading third-party threat protection.
