Deskpro features a fully-integrated live chat system with considerably more functionality than leading standalone chat solutions.
Live chat is a quick and easy way to assist your customers in-the-moment; making life easier for everyone involved.
Using live chat enables you to create instant connections with your customers by helping to solve their issues infront of their eyes.
Get to the bottom of simple queries in no time. Live chat increases the productivity and engagement of your teams.
Initiate chats with current and potential customers using our easy-to-install chat widget on your website.
See which web page your customer is browsing during chat, and preview the messages they're typing in real-time.
Arm agents with powerful automation tools to increase the efficiency, quality and consistency of your support
See which web page your customer is browsing, and preview the messages they're typing in real-time. View user history and previous tickets.
Don't put up with individuals who abuse the chat. Block users and ban IP addresses from accessing live chat on your site.
Segment customers and determine who can access live chat.
Users can access essential helpdesk features from a single, intuitive interface that you can embed wherever they need it the most.
Understand team performance, customer behaviour, and reveal key insights using the report function.
Automatically elicit critical information from users to save time.
Deskpro comes complete with a whole range of powerful helpdesk features - for one simple price
“Deskpro provides us with maximum functionality at minimal cost. The system is intuitive, easy-to-use, and has evolved with us to meet our ever-changing business demands.“
Director of Engineering and Support, Xerox
“It’s the perfect environment to ensure our customers and agents are satisfied - all at fantastic value, too. Ten out of ten.“
IT Helpdesk Leader
“We can now provide customer support at speed, scale - and with the highest level of quality.“
Chief Marketing Officer
“Nothing falls through the cracks. We’ve greatly increased our response times, accountability, and quality of student support.“
Chief Information Officer
“Deskpro is a great product and has helped us to improve the support we provide our customers, which in turn has helped us sell more.“
IT Team Lead
“There weren’t many options when it came to looking at On-Premise help desk software that had the level of features that we needed, but Deskpro was top of our list.“
Eric Van Tol
Director of Engineering and Support, Atlantech
“Seriously the best helpdesk software, and I have evaluated just about all of them. Deskpro is simple to setup, easy to manage, powerful and really really flexible!“
VP Sales, VAIRKKO
“The user interface is simple to use and our agents and users appreciate the levels of uptime offered by Deskpro. The support is fantastic, personalized to us and responsive.“
Solution Architect, The Laptop Company
“Great product, awesome and affordable. Implementation was quick and easy to implement.“
Steve Lam Hang
Technical Support Manager, Randstad