Supercharge your helpdesk

Save time and reduce costs with intelligent helpdesk automation tools

Eliminate repetitive and routine tasks

Set tickets to automatically trigger dozens of actions after specific events

Categorize every ticket

Automatically categorize tickets and assign them to the right agent or department based on flexible criteria.

Keep agents informed

Assign followers and distribute notifications to agents who require visibility into certain ticket changes.

Keep users informed

Set up auto-replies and configure updates to make sure users are never left in the dark regarding the status of their issue.

Exceed customer expectations

Set up super-smart automations to bolster the quality of your support

Urgency scores

Set up integrated and automatic urgency scores so agents understand which tickets to handle next.

Service Level Agreements

Set custom goals for ticket response times and automatically prompt agents to act when SLAs are at risk.

Escalations

Increase ticket urgency, re-assign tickets, or send survey requests after tickets have spent a defined period of time in specific state.

Keep everyone on the right track

Ensure issues are resolved quickly with intelligent routing for users and agents

Auto-assign tickets

Link email accounts to departments for automatic ticket assignment. Make sure agents aren’t overloaded by spreading workload using 'Round Robin' distribution.

Auto attendant

Deskpro Voice includes simple dialpad audio menus, allowing you to route users to the right department or agent before calls appear in the interface.

Save your team from helpdesk headaches

Arm agents with time-saving tools that completely transform the way they work

Follow Ups

Configure intelligent automations that run actions for almost any situation in the helpdesk - without even leaving ticket.

Snippets

Craft the perfect response in just two clicks with Snippets. Allow agents to insert common responses almost instantly.

Macros

Simply automate your common helpdesk processes with macros, which automatically carry out a series of predefined actions.

Automate the helpdesk, and beyond

Extend the helpdesk with dozens of built-in apps and integrations

Zapier

Connect all of your support applications together. Set up automations for events like new tickets, people, and organizations.

Apps & integrations

Our library of bespoke helpdesk apps and integrations means you can pull information from other apps with ease.

SMS alerts

Send automatic text messages with Deskpro SMS integrations. Keep your teams in-the-know on urgent issues.

Webhook actions

Create automatic triggers which respond to events within your helpdesk with webhook actions.